Genesys Gplus Adapters Release Notes

Select a release:

• 8.5
• 8.0
• 7.5
• 7.2
• 7.1
• 7.0
• International

Release 8.5

• Gplus Adapter for Siebel CRM Campaign Synchronization Component 8.5.x Release Note
• Gplus Adapter for Siebel CRM Configuration Synchronization Component 8.5.x Release Note
• Gplus Adapter for Siebel CRM Media Routing for Siebel CRM 8.5.x Release Note
• Gplus Adapter for Siebel CRM Multimedia Component 8.5.x Release Note
• Gplus Adapter for Siebel CRM Voice Component 8.5.x Release Note
• Gplus Communication Server for Siebel CRM 8.5.x Release Note
• Gplus iWD Routing for Siebel CRM 8.5.x Release Note
• Gplus UCS Gateway Server for Siebel CRM 8.5.x Release Note

Release 8.0

• Gplus Adapter for Siebel CRM Campaign Synchronization Component 8.0.x Release Note
• Gplus Communication Server for Siebel CRM 8.0.x Release Note
• Gplus iWD Routing for Siebel CRM 8.0.x Release Note
• Gplus Adapter for Siebel CRM Voice Component 8.0.x Release Note
• Gplus Adapter for Siebel CRM Multimedia Component 8.0.x Release Note
• Gplus Adapter for Siebel CRM Media Routing Component 8.0.x Release Note
• Gplus Adapter for Siebel CRM Configuration Synchronization Component 8.0.x Release Note
• Gplus UCS Gateway Server for Siebel CRM 8.0.x Release Note
• Gplus Cloud Pack for Siebel CRM 8.0.x Release Note

Release 7.5

• Gplus Adapter for Siebel CRM Voice Component 7.5.x Release Note
• Gplus Adapter for Siebel CRM Campaign Synchronization Component 7.5.x Release Note
• Gplus Adapter for Siebel CRM Configuration Synchronization Component 7.5.x Release Note
• Gplus Communication Server for Siebel CRM 7.5.x Release Note
• Gplus Adapter for Siebel CRM Media Routing Component 7.5.x Release Note
• Gplus Adapter for Siebel CRM Multimedia Component 7.5.x Release Note
• Gplus UCS Gateway Server for Siebel CRM 7.5.x Release Note

Release 7.2

Important

Gplus Adapter 7.2 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

Release 7.1

Important

Gplus Adapter 7.1 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

Release 7.0

Important

Gplus Adapter 7.0 for Siebel CRM reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

International

Czech

• Gplus Adapter for Siebel CRM Multimedia Component Language Pack-Czech 8.0.x Release Note
• Gplus Adapter for Siebel CRM Voice Component Language Pack-Czech 8.0.x Release Note
• Gplus Communication Server for Siebel CRM Language Pack-Czech 8.0.x Release Note

French (Canada)

• Gplus Adapter for Siebel CRM Campaign Synchronization Component-Language Pack– French (Canada) 8.0.x Release Note
• Gplus Adapter for Siebel CRM Multimedia Component Language Pack-French (Canada) 8.0.x Release Note
• Gplus Adapter for Siebel CRM Voice Component Language Pack-French (Canada) 8.0.x Release Note
• Gplus Communication Server for Siebel CRM Language Pack-French (Canada) 8.0.x Release Note

Select a release:

• 8.0
• 7.5
• 7.1

Release 8.0

• Gplus Adapter for SAP ICI Multi-Channel 8.0.x Release Note
• Gplus Adapter Media Routing for SAP 8.0.x Release Note
• Gplus SAP ICI Proxy 8.0.x Release Note
• Gplus Adapter for SAP Analytics 8.0.x Release Note

Release 7.5

Important

Gplus Adapter 7.5 for SAP Analytics reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

Gplus Adapter Campaign Synchronization for SAP

• Campaign Synchronization Server 7.5 Release Note
• Autodialing Gateway Server 7.5 for SAP Release Note

Gplus Adapter for SAP ERP

• Gplus Adapter 7.5 for SAP ERP Release Note

Gplus Adapter for SAP ICI Multi-Channel

• Gplus Adapter 7.5 for SAP ICI Multi-Channel Release Note

Gplus Adapter Media Routing for SAP

• Gplus Adapter 7.5 Media Routing for SAP Release Note

Release 7.1

Important

Gplus Adapter 7.1 for SAP CRM and Gplus Adapter 7.1 for SAP ERP reached End of Support on June 30, 2019. It previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.

• 8.5

Release 8.5

• Web Services and Applications (Note: Gplus Adapter for Salesforce is documented within this Release Note.)

Select a release:

• 8.0
• 7.6

Release 8.0

Important

Gplus Adapter 8.0 for Microsoft reached End of Support (EOS) on October 1, 2018. It previously entered both End of Life (EOL) and End of Maintenance on July 3, 2017. If you have questions, contact your account representative.

Release 7.6

Important

Gplus Adapter 7.6 for Microsoft reached End of Support (EOS) on October 1, 2018. It previously entered both End of Life (EOL) and End of Maintenance on July 3, 2017. If you have questions, contact your account representative.

Select a release:

• 7.2
• 7.1
• 7.0
• 6.2
• 6.1
• 6.0
• 5.4
• 4.5, 5.0, 5.1, 5.2 and 5.3

Release 7.2

• Gplus Adapter for Aspect WFM 7.2.x Release Note
• Gplus Adapter for NICE-IEX WFM 7.2.x Release Note
• Gplus Adapter for Teleopti WFM 7.2.x Release Note
• Gplus Adapter for Verint WFM 7.2.x Release Note

Release 7.1

• Gplus Adapter for Aspect WFM 7.1.x Release Note
• Gplus Adapter for IEX WFM 7.1.x Release Note
• Gplus Adapter for Teleopti WFM 7.1.x Release Note
• Gplus Adapter for Verint WFM 7.1.x Release Note

Release 7.0

• Gplus Adapter for Aspect WFM 7.0.x Release Note
• Gplus Adapter for IEX WFM 7.0.x Release Note
• Gplus Adapter for Teleopti WFM 7.0.x Release Note
• Gplus Adapter for Verint WFM 7.0.x Release Note

Release 6.2

Important

Gplus Adapter for WFM 6.2 entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on December 31, 2021, and reach End of Support on May 31, 2022. If you have questions, contact your account representative.

• Gplus Adapter for Aspect WFM 6.2.x Release Note
• Gplus Adapter for IEX WFM 6.2.x Release Note
• Gplus Adapter for Teleopti WFM 6.2.x Release Note
• Gplus Adapter for Verint WFM 6.2.x Release Note

Release 6.1

Important

Gplus Adapter for WFM 6.1 entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

• Gplus Adapter for Aspect WFM 6.1.x Release Note
• Gplus Adapter for IEX WFM 6.1.x Release Note
• Gplus Adapter for Teleopti WFM 6.1.x Release Note
• Gplus Adapter for Verint WFM 6.1.x Release Note

Release 6.0

Important

Gplus Adapter 6.0 for WFM entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

• Gplus Adapter for Aspect WFM 6.0.x Release Note
• Gplus Adapter for IEX WFM 6.0.x Release Note
• Gplus Adapter for Teleopti WFM 6.0.x Release Note
• Gplus Adapter for Verint WFM 6.0.x Release Note

Release 5.4

Important

Gplus Adapter 5.4 for WFM entered End of Life (EOL) on May 31, 2020. It will enter End of Maintenance on September 30, 2020, and reach End of Support on May 31, 2021. If you have questions, contact your account representative.

• Gplus Adapter for Aspect WFM 5.4.x Release Note
• Gplus Adapter for IEX WFM 5.4.x Release Note
• Gplus Adapter for Teleopti WFM 5.4.x Release Note
• Gplus Adapter for Verint WFM 5.4.x Release Note

Release 4.5, 5.0, 5.1, 5.2, and 5.3

Important

Gplus Adapter 4.5, 5.0, 5.1, 5.2, and 5.3 for Aspect, IEX, Teleopti, and Verint WFM reached End of Support on June 30, 2019. These four products previously entered End of Life (EOL) on July 3, 2017 and End of Maintenance on December 31, 2018. If you have questions, contact your account representative.