Reporting And Analytics Aggregates
Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.
Reporting and Analytics Aggregates 8.5 Deployment Guide
Welcome to the Reporting and Analytics Aggregates Deployment Guide. This document introduces you to the configuration and installation procedures that are relevant to deployment of the Genesys Info Mart Aggregation Layer. This guide is valid only for the 8.5.x releases of Reporting and Analytics Aggregates (RAA).
About Reporting and Analytics Aggregates
RAA 8.5 provides the mechanism for creating, maintaining, and populating a subset of tables and views in a Genesys Info Mart 8.5 database that provide aggregated data of contact center operations for reporting and analytical purposes. This aggregation layer is both an optional component of Genesys Info Mart 8.5 and a necessary and transparent component of Genesys Interactive Insights 8.5.