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Glossary:Genesys Info Mart

Provides an enterprise-wide view of customer interactions, system configurations, agent data, and application-level attached data for analysis through a data mart. For information about historical reporting with Genesys Info Mart, see Genesys CX Insights (GCXI), Reporting and Analytics Aggregates (RAA), and Genesys Interactive Insights (GI2).


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This page was last modified on April 17, 2019, at 09:33.