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Glossary:Reporting and Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for Genesys CX Insights (GCXI) and Genesys Interactive Insights (GI2) environments.


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This page was last modified on April 17, 2019, at 12:40.