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Reporting And Analytics Aggregates

Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serves as the primary source of data for the Genesys CX Insights (GCXI) historical reports. RAA is required for Genesys CX Insights, and was required for the now-deprecated GI2.



Glossary

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Reporting and Analytics Aggregates Options Reference

Welcome to the Options Reference for Reporting and Analytics Aggregates. This document provides full information about all the configuration options that are set on the Reporting and Analytics Aggregates application object and in Reporting and Analytics Aggregates–related configuration sections on other objects, such as DNs.


For more information about how to configure Reporting and Analytics Aggregates (RAA) options on various objects, including Genesys Info Mart Application, see the section 'How Do I Configure Genesys Info Mart for Aggregation?' in the Reporting and Analytics Aggregates Deployment Guide.

Genesys Info Mart Application

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

SectionOptionDefaultChanges Take Effect
SectionOptionDefaultChanges Take Effect
agg agg-level-<level>-delay 0 After restart
agg cancel-threshold 0 After restart of the aggregation process
agg deadlock-threshold 1800 (30 min) After restart
agg default-tz-offsets 0,0 After restart
agg level-of-log .:INFO After restart
agg realtime-offset 900 (15 minutes) Either:
  • In autonomous mode, upon restart of the aggregation process.
  • In integrated mode, immediately upon every 5-minute reevaluation.
agg sub-hour-interval 30min After restart
agg warning-threshold 300 seconds (5 minutes) After restart
agg writer-schedule default=flex(3:1)
(Three writers that are dedicated to Z1 and one writer that is dedicated to Z2.)		 Either:
  • In autonomous mode, upon the next start of the aggregation process.
  • In integrated mode, immediately upon every 5-minute reevaluation.
agg zone-offset 115200 (32 hours) After restart of the aggregation process
Showing 1 to 10 of 51 entries


Other Configuration Objects

Database Access Point (DAP)

The following options are configured at the DAP level (in other words, on the DAP object).

SectionOptionDefaultChanges Take Effect
SectionOptionDefaultChanges Take Effect
gim-etl agg-jdbc-url No default value On restart of the Genesys Info Mart Server.
Showing 1 to 1 of 1 entries


DN

The following options are configured at the DN level (in other words, on the DN object).

SectionOptionDefaultChanges Take Effect
SectionOptionDefaultChanges Take Effect
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-IXN default 5,15,15,5,15,15 Upon start of the next aggregation cycle
Showing 1 to 2 of 2 entries


Script

The following options are configured at the Script level (in other words, on the Script object).

SectionOptionDefaultChanges Take Effect
SectionOptionDefaultChanges Take Effect
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.
Showing 1 to 1 of 1 entries


Switch

The following options are configured at the Switch level (in other words, on the Switch object).

SectionOptionDefaultChanges Take Effect
SectionOptionDefaultChanges Take Effect
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-IXN default 5,15,15,5,15,15 Upon start of the next aggregation cycle.
Showing 1 to 2 of 2 entries


Tenant

The following options are configured at the Tenant level (in other words, on the Tenant object).

SectionOptionDefaultChanges Take Effect
SectionOptionDefaultChanges Take Effect
agg-gim-thld-AGENT-IXN <media> The value specified by the default option. After the next run of aggregation.
agg-gim-thld-AGENT-IXN default 5 After start of the next aggregation cycle
agg-gim-thld-ID-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-ID-IXN default 5,15,3600,7200 After start of the next aggregation cycle
agg-gim-thld-QUEUE-ABN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-ABN default 5,15,30,45,60,90,120,180,240,3600,7200,14400,28800,43200,57600,72000,86400,172800,259200 Upon start of the next aggregation cycle
agg-gim-thld-QUEUE-ACC <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-ACC default 5,15,30,45,60,90,120,180,240,3600,7200,14400,28800,43200,57600,72000,86400,172800,259200 Upon start of the next aggregation cycle
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.
Showing 1 to 9 of 9 entries
This page was last edited on April 22, 2019, at 15:26.
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