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Genesys Info Mart Options Reference

Welcome to the Options Reference for Genesys Info Mart. This document provides full information about all the configuration options that are set on the Genesys Info Mart application object and in Genesys Info Mart–related configuration sections on other objects, such as DNs.


Genesys Info Mart Application

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
date-time date-time-max-days-ahead 366 At the next run of Job_MaintainGIM
date-time date-time-min-days-ahead 183 At the next run of Job_MaintainGIM
date-time date-time-start-year 2012 At the next run of Job_MaintainGIM
date-time date-time-table-name DATE_TIME At the next run of Job_MaintainGIM
date-time date-time-tz GMT At the next run of Job_MaintainGIM
date-time first-day-of-week 1 At the next run of Job_MaintainGIM
date-time fiscal-year-start No default value At the next run of Job_MaintainGIM
date-time fiscal-year-week-pattern none At the next run of Job_MaintainGIM
date-time min-days-in-first-week 1 At the next run of Job_MaintainGIM
date-time simple-week-numbering true At the next run of Job_MaintainGIM
elasticsearch-<data-source-id> client None On the next ETL cycle
elasticsearch-<data-source-id> g:tenant-prefix No default value On the next ETL cycle
elasticsearch-<data-source-id> sources:extra None On the next ETL cycle
error-policy error-policy-call-mergecall-missing resume On the next ETL cycle
error-policy error-policy-campaign-group-missing exception On the next ETL cycle
error-policy error-policy-ipurpose-numberformat resume On the next ETL cycle
error-policy error-policy-irf-exception log_db_resume On the next ETL cycle
error-policy error-policy-irf-exception-resumable Exception On the next ETL cycle
error-policy error-policy-islink-dangling resume On the next ETL cycle
error-policy error-policy-islink-multiple-sources resume On the next ETL cycle
error-policy error-policy-islink-multiple-targets resume On the next ETL cycle
error-policy error-policy-islink-multiple-vertices resume On the next ETL cycle
error-policy error-policy-islink-source-party-missing resume On the next ETL cycle
error-policy error-policy-party-created-duplicated resume On the next ETL cycle
error-policy error-policy-party-created-missing resume On the next ETL cycle
error-policy error-policy-party-parent-missing resume On the next ETL cycle
gim-etl aggregation-engine-class-name none On restart
gim-etl days-to-keep-active-facts 30 At the next run of Job_TransformGIM or Job_MaintainGIM
gim-etl days-to-keep-cfg-facts 400 or days-to-keep-gim-facts At the next run of Job_MaintainGIM
gim-etl days-to-keep-deleted-annex 2 At the next run of Job_MaintainGIM
gim-etl days-to-keep-discards-and-job-history 600 At the next run of Job_MaintainGIM
gim-etl days-to-keep-gdpr-history 15 At the next run of Job_MaintainGIM
gim-etl days-to-keep-gidb-facts 14 At the next run of Job_MaintainGIM
gim-etl days-to-keep-gim-facts 400 At the next run of Job_MaintainGIM
gim-etl delayed-data-threshold 900 On the next ETL cycle
gim-etl etl-start-date Initialization date minus 30 days On database initialization
gim-etl extract-data-cfg-facts-chunk-size 90000 On the next ETL cycle for the DAP with role=ICON_CFG
gim-etl extract-data-chunk-size 900 On the next ETL cycle
gim-etl extract-data-max-conn 128 On the next ETL cycle
gim-etl extract-data-stuck-threshold 28860 On the next ETL cycle
gim-etl extract-data-thread-pool-size 32 On the next ETL cycle
gim-etl extract-last-second false On the next ETL cycle
gim-etl link-msf-userdata-mm false On the next ETL cycle
gim-etl link-msf-userdata-voice false On the next ETL cycle
gim-etl max-call-duration 3600 On the next ETL cycle
gim-etl max-camp-group-session-duration-in-hours 168 On the next ETL cycle
gim-etl max-camp-group-state-duration-in-hours 168 On the next ETL cycle
gim-etl max-chain-processing-duration-in-hours 8 On the next ETL cycle
gim-etl max-chunks-per-job 10 On the next ETL cycle
gim-etl max-msfs-per-irf 50 On the next ETL cycle
gim-etl max-parties-per-call 100 On the next ETL cycle
gim-etl max-session-duration-in-hours 24 On the next ETL cycle
gim-etl max-state-duration 14400 On the next ETL cycle
gim-etl max-thread-duration-after-inactive-in-days 31 On the next ETL cycle
gim-etl max-time-deviation 30 On the next ETL cycle
gim-etl memory-threshold 0 Immediately
gim-etl merge-chunk-size 200000 On the next ETL cycle
gim-etl merge-failed-is-link-timeout 0 On the next ETL cycle
gim-etl partitioning-ahead-range 14 At the next run of Job_MaintainGIM
gim-etl partitioning-interval-size-gidb 86400 At the next run of Job_MaintainGIM
gim-etl partitioning-interval-size-gidb-mm 86400 or partitioning-interval-size-gidb At the next run of Job_MaintainGIM
gim-etl partitioning-interval-size-gidb-ocs 86400 or partitioning-interval-size-gidb At the next run of Job_MaintainGIM
gim-etl partitioning-interval-size-gim 86400 At the next run of Job_MaintainGIM
gim-etl purge-thread-pool-size 32 At the next run of Job_MaintainGIM
gim-etl purge-transaction-size 100000 At the next run of Job_MaintainGIM
gim-etl q-answer-threshold-voice 60 On the next ETL cycle
gim-etl q-short-abandoned-threshold-voice 10 On the next ETL cycle
gim-etl short-abandoned-threshold 10 On the next ETL cycle
gim-etl sm-resource-state-priority ACW, NOT_READY, BUSY, READY On the next ETL cycle
gim-etl user-event-data-timeout 3600 On the next ETL cycle
gim-etl-media-chat q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-chat q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-chat short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-email q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email short-abandoned-threshold 10 On the next ETL cycle
gim-etl-populate populate-irf-asm-engage-duration false At the next run of Job_TransformGIM
gim-etl-populate populate-media-neutral-sm-facts false On the next ETL cycle
gim-etl-populate populate-mm-ixnqueue-facts false On the next ETL cycle
gim-etl-populate populate-mm-workbin-facts true On the next ETL cycle
gim-etl-populate populate-sip-im-facts false On the next ETL cycle
gim-etl-populate populate-sm-chat-resource-activity true On the next ETL cycle
gim-etl-populate populate-sm-email-resource-activity true On the next ETL cycle
gim-etl-populate populate-sm-resource-session-facts true On the next ETL cycle
gim-etl-populate populate-sm-resource-state-facts true On the next ETL cycle
gim-etl-populate populate-sm-resource-state-reason-facts true On the next ETL cycle
gim-etl-populate populate-sm-voice-resource-activity true On the next ETL cycle
gim-etl-populate populate-thread-facts false At the next run of Job_TransformGIM
gim-etl-populate populate-workbin-as-hold false On the next ETL cycle
gim-export chunk-size-seconds 86400 On the next run of Job_ExportGIM
gim-export days-to-keep-output-files 14 On the next run of Job_ExportGIM
gim-export max-retries 3 On the next run of Job_ExportGIM
gim-export output-directory output On the next run of Job_ExportGIM
gim-export output-files-encoding utf8 On the next run of Job_ExportGIM
gim-export retry-delay-seconds 30 On the next run of Job_ExportGIM
gim-export start-date No default value On the next run of Job_ExportGIM
gim-export thread-pool-size 10 On the next run of Job_ExportGIM
gim-transformation adjust-vq-time-by-strategy-time false At the next run of Job_TransformGIM
gim-transformation canceled-queues iWD_Canceled At the next run of Job_TransformGIM
gim-transformation completed-queues iWD_Completed At the next run of Job_TransformGIM
gim-transformation default-ivr-to-self-service false At the next run of Job_TransformGIM
gim-transformation expand-mediation-time-for-gapless true On the next ETL cycle
gim-transformation ignored-reason-codes INTERACTION_WORKSPACE At the next run of Job_TransformGIM
gim-transformation introduced-transfer-threshold 0 At the next run of Job_TransformGIM
gim-transformation irf-io-parallelism 4 At the next run of Job_TransformGIM
gim-transformation link-vrp-vq-msf-to-irf false At the next run of Job_TransformGIM
gim-transformation msf-target-route-thru-queue false At the next run of Job_TransformGIM
gim-transformation pipeline-timeout-in-hours 1 At the next run of Job_TransformGIM
gim-transformation routing-target-regular-dn-fold-external true At the next run of Job_TransformGIM
gim-transformation show-non-queue-mediation-mm false On the next ETL cycle
gim-transformation stop-ixn-queues No default value At the next run of Job_TransformGIM
gim-transformation ud-io-parallelism 5 At the next run of Job_TransformGIM
kafka-<cluster-name> bootstrap.servers No default value On the next ETL cycle
kafka-<cluster-name> g:topic:<topic-name> No default value On the next ETL cycle
log standard network Immediately
log verbose standard Immediately
log4j console-pattern-layout %d{ISO8601} %-5p %-12t %m%n Immediately
log4j file-pattern-layout %d{ISO8601} %-5p %-12t %m%n Immediately
log4j log-file-name gim_etl.log Immediately
log4j log4j.appender.ConsoleLogger.Threshold info Immediately
log4j logging-level info Immediately
log4j max-backup-index 10 Immediately
log4j max-log-file-size 50MB Immediately
schedule aggregate-duration 5:00 Immediately
schedule aggregate-schedule 0 1 Immediately
schedule etl-end-time 22:00 Immediately
schedule etl-frequency 1 On the next ETL cycle
schedule etl-start-time 06:00 Immediately
schedule export-schedule 20 0/8 Immediately
schedule maintain-start-time 03:00 Immediately
schedule on-demand-migration false When Genesys Info Mart next enters the migration state
schedule run-aggregates false Immediately
schedule run-export false Immediately
schedule run-maintain true Immediately
schedule run-scheduler false Immediately
schedule run-update-stats false Immediately
schedule timezone GMT Immediately
schedule update-stats-schedule 0/10 * Immediately


Other Configuration Objects

Database Access Point (DAP)

The following options are configured at the DAP level (in other words, on the DAP object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl agg-jdbc-url No default value On restart of the Genesys Info Mart Server.
gim-etl default-schema No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl geo-location “” For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-host No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-port 1433 (for Microsoft SQL Server), 1521 (for Oracle), or 5432 (for PostgreSQL) For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-sid No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-url No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl role No default value For an extraction DAP, the next time that extraction jobs are launched; for the Info Mart DAP, on restart of the Genesys Info Mart Server.


Switch

The following options are configured at the Switch level (in other words, on the Switch object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl factor-dnd-into-sm-resource-states false (for voice-handling and SIP switches); true (for multimedia-handling switches) On the next ETL cycle
gim-etl network-switch false At the next run of Job_ExtractICON
gim-etl q-answer-threshold-voice 60 On the next ETL cycle
gim-etl q-short-abandoned-threshold-voice 10 On the next ETL cycle
gim-etl-media-chat q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-chat q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-email q-short-abandoned-threshold 10 On the next ETL cycle


Media Type Business Attribute

The following options are configured on the Media Type business attribute.

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl-media q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media short-abandoned-threshold 10 On the next ETL cycle


DN

The following options are configured at the DN level (in other words, on the DN object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl link-msf-userdata false On the next ETL cycle
gim-etl q-answer-threshold-voice 60 On the next ETL cycle
gim-etl q-short-abandoned-threshold-voice 10 On the next ETL cycle
gim-etl-media-chat q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-chat q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-email q-short-abandoned-threshold 10 On the next ETL cycle


Script

The following options are configured at the Script level (in other words, on the Script object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl link-msf-userdata false On the next ETL cycle
gim-etl-media-chat q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-chat q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-email q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-populate populate-mm-ixnqueue-facts false On the next ETL cycle
gim-etl-populate populate-mm-workbin-facts true On the next ETL cycle


Field

The following options are configured indirectly (through ICON) at the Field level (in other words, on the Field object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl-mapping column-name No default value On the next ETL cycle
gim-etl-mapping table-name No default value On the next ETL cycle

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This page was last modified on April 3, 2017, at 06:52.