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Genesys Info Mart Options Reference

Welcome to the Options Reference for Genesys Info Mart. This document provides full information about all the configuration options that are set on the Genesys Info Mart application object and in Genesys Info Mart–related configuration sections on other objects, such as DNs.

Important
The valid values shown in the option descriptions reflect the acceptable values that control the described behavior. In some cases, Genesys Info Mart will apparently accept other values without necessarily generating an error when Genesys Info Mart checks the configuration or during runtime. To prevent unexpected behavior, always observe the valid values reported in this document.

Genesys Info Mart Application

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

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Other Configuration Objects

Database Access Point (DAP)

The following options are configured at the DAP level (in other words, on the DAP object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl agg-jdbc-url No default value On restart of the Genesys Info Mart Server.
gim-etl cp-reuse-count -1 On restart of the Genesys Info Mart Server
gim-etl default-schema No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl geo-location “” For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-host No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-port 1433 (for Microsoft SQL Server), 1521 (for Oracle), or 5432 (for PostgreSQL) For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-sid No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl jdbc-url No default value For an extraction DAP, at the next run of the extraction job for the particular data domain; for the Info Mart DAP, on restart of the Genesys Info Mart Server.
gim-etl role No default value For an extraction DAP, the next time that extraction jobs are launched; for the Info Mart DAP, on restart of the Genesys Info Mart Server.


Switch

The following options are configured at the Switch level (in other words, on the Switch object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl factor-dnd-into-sm-resource-states false (for voice-handling and SIP switches); true (for multimedia-handling switches) On the next ETL cycle
gim-etl network-switch false At the next run of Job_ExtractICON
gim-etl q-answer-threshold-voice 60 On the next ETL cycle
gim-etl q-short-abandoned-threshold-voice 10 On the next ETL cycle
gim-etl-media-chat q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-chat q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-email q-short-abandoned-threshold 10 On the next ETL cycle


Media Type Business Attribute

The following options are configured on the Media Type business attribute.

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl-media q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media short-abandoned-threshold 10 On the next ETL cycle


DN

The following options are configured at the DN level (in other words, on the DN object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl link-msf-userdata false On the next ETL cycle
gim-etl q-answer-threshold-voice 60 On the next ETL cycle
gim-etl q-short-abandoned-threshold-voice 10 On the next ETL cycle
gim-etl-media-chat q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-chat q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-email q-short-abandoned-threshold 10 On the next ETL cycle


Script

The following options are configured at the Script level (in other words, on the Script object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl link-msf-userdata false On the next ETL cycle
gim-etl-media-chat q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-chat q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-media-email q-answer-threshold 60 At the next run of Job_TransformGIM
gim-etl-media-email q-short-abandoned-threshold 10 On the next ETL cycle
gim-etl-populate populate-mm-ixnqueue-facts false On the next ETL cycle
gim-etl-populate populate-mm-workbin-facts true On the next ETL cycle


Field

The following options are configured indirectly (through ICON) at the Field level (in other words, on the Field object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl-mapping column-name No default value On the next ETL cycle
gim-etl-mapping table-name No default value On the next ETL cycle
This page was last edited on May 19, 2020, at 15:17.
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