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Web Services and Applications Options Reference

Welcome to the Options Reference for Web Services and Applications. This document provides full information about all the configuration options that are set on the Web Services and Applications application object and in Web Services and Applications–related configuration sections on other objects, such as DNs.
Important
This content is under development and might not be comprehensive or completely up to date. Refer to Configuration Options in the Configuration Guide for additional information.


Web Services and Applications

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-workspace <media-type>.auto-answer false When the session is started or restarted.
interaction-workspace <media-type>.prompt-for-done false When the session is started or restarted.
interaction-workspace <media-type>.ringing-bell When the session is started or restarted.
interaction-workspace accessibility.agent-state-change-bell When the session is started or restarted.
interaction-workspace accessibility.dialog-bell When the session is started or restarted.
interaction-workspace accessibility.dialog-error-bell When the session is started or restarted.
interaction-workspace accessibility.focus-on-interaction-toast false When the session is started or restarted.
interaction-workspace accessibility.interaction-state-change-bell When the session is started or restarted.
interaction-workspace accessibility.outbound-campaign-state-change-bell When the session is started or restarted.
interaction-workspace accessibility.supervision-state-change-bell When the session is started or restarted.
interaction-workspace accessibility.visual-impairment-profile false When the session is started or restarted.
interaction-workspace accessibility.voicemail-message-change-bell When the application is started or restarted
interaction-workspace accessibility.voicemail-new-message-change-bell No default value When the application is started or restarted
interaction-workspace accessibility.warning-message-bell When the session is started or restarted.
interaction-workspace accessibility.<media-type>.focus-on-interaction-toast false When the session is started or restarted.
interaction-workspace agent-status.after-call-work-reasons When the session is started or restarted.
interaction-workspace agent-status.enabled-actions-by-channel Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff When the session is started or restarted.
interaction-workspace agent-status.enabled-actions-global Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff When the session is started or restarted.
interaction-workspace agent-status.not-ready-reasons When the session is started or restarted.
interaction-workspace agent-status.ready-workmode unknown When the session is started or restarted.
interaction-workspace alert.timeout 10 When the session is started or restarted.
interaction-workspace application.wiki-help-locale When the session is started or restarted.
interaction-workspace application.wiki-help-site https://docs.genesys.com/ When the session is started or restarted.
interaction-workspace application.wiki-help-welcome-page When the session is started or restarted.
interaction-workspace case-data.float-separator . When the session is started or restarted.
interaction-workspace chat.agent.prompt-color #385078 When the session is started or restarted.
interaction-workspace chat.agent.text-color #385078 When the session is started or restarted.
interaction-workspace chat.auto-answer false When the session is started or restarted.
interaction-workspace chat.client.prompt-color #166FFF When the session is started or restarted.
interaction-workspace chat.client.text-color #166FFF When the session is started or restarted.
interaction-workspace chat.enable-auto-disconnect true When the session is started or restarted.
interaction-workspace chat.new-message-bell When the session is started or restarted.
interaction-workspace chat.nickname $Agent.UserName$ When the session is started or restarted.
interaction-workspace chat.pending-response-to-customer 30,50 When the session is started or restarted.
interaction-workspace chat.prompt-for-done false When the session is started or restarted.
interaction-workspace chat.prompt-for-end false When the session is started or restarted.
interaction-workspace chat.push-url.max-records 20 When the session is started or restarted.
interaction-workspace chat.ringing-bell When the session is started or restarted.
interaction-workspace chat.system.text-color #606060 When the session is started or restarted.
interaction-workspace chat.time-stamp true When the session is started or restarted.
interaction-workspace chat.typing-is-enabled true When the session is started or restarted.
interaction-workspace chat.typing-timeout 10 When the session is started or restarted.
interaction-workspace cobrowse.url When the session is started or restarted.
interaction-workspace cobrowse.use-slave-logging false When the session is started or restarted.
interaction-workspace contact.all-interactions-displayed-columns Status,Subject,StartDate,EndDate When the session is started or restarted.
interaction-workspace contact.all-interactions-quick-search-attributes Subject When the session is started or restarted.
interaction-workspace contact.available-directory-page-sizes 5,10,25,50 When the session is started or restarted.
interaction-workspace contact.cache-timeout-delay 600 When the session is started or restarted.
interaction-workspace contact.date-search-types On,OnOrAfter,Before,Between When the session is started or restarted.
interaction-workspace contact.default-directory-page-size 10 When the session is started or restarted.
interaction-workspace contact.directory-default-mode ListView When the session is started or restarted.
interaction-workspace contact.directory-displayed-columns LastName,FirstName,PhoneNumber,EmailAddress When the session is started or restarted.
interaction-workspace contact.directory-enabled-modes ListView,GridView When the session is started or restarted.
interaction-workspace contact.directory-search-attributes LastName,FirstName,PhoneNumber,EmailAddress When the session is started or restarted.
interaction-workspace contact.displayed-attributes Title,FirstName,LastName,PhoneNumber,EmailAddress When the session is started or restarted.
interaction-workspace contact.history-default-time-filter-main 1M When the session is started or restarted.
interaction-workspace contact.history-displayed-columns Status,Subject,StartDate,EndDate,OwnerId When the session is started or restarted.
interaction-workspace contact.history.media-filters $AllMedia$,voice,email,chat,twitter,facebook,$OtherMedia$ When the session is started or restarted.
interaction-workspace contact.history-quick-search-attributes Subject When the session is started or restarted.
interaction-workspace contact.history-search-attributes Status,StartDate,EndDate,Subject When the session is started or restarted.
interaction-workspace contact.last-called-agent.enable false When the session is started or restarted.
interaction-workspace contact.last-called-agent.<media-type>.enable false When the session is started or restarted.
interaction-workspace contact.lookup.enable true When the session is started or restarted.
interaction-workspace contact.lookup.enable-create-contact true When the session is started or restarted.
interaction-workspace contact.lookup.<media-type>.enable true When the session is started or restarted.
interaction-workspace contact.lookup.<media-type>.enable-create-contact true When the session is started or restarted.
interaction-workspace contact.mandatory-attributes FirstName,LastName When the session is started or restarted.
interaction-workspace contact.multiple-value-attributes PhoneNumber,EmailAddress When the session is started or restarted.
interaction-workspace contact.myhistory-default-time-filter-main 1M When the session is started or restarted.
interaction-workspace contact.myhistory-displayed-columns Status,Subject,StartDate,EndDate When the session is started or restarted.
interaction-workspace contact.myhistory-quick-search-attributes Subject When the session is started or restarted.
interaction-workspace contact.ucs-interaction.voice-campaign.enable-create false When the session is started or restarted.
interaction-workspace contact.ucs-interaction.voice.enable-create true When the session is started or restarted.
interaction-workspace contact.ucs-interaction.<media-type>.enable-create true When the session is started or restarted.
interaction-workspace disaster-recovery.enabled false When the session is started or restarted.
interaction-workspace editor.default-font Roboto When the session is started or restarted.
interaction-workspace editor.default-font-size 9 When the session is started or restarted.
interaction-workspace editor.font-sizes 8,9,10,11,12,14,16,18,20,22,24,26,28,36,48,72 When the session is started or restarted.
interaction-workspace editor.fonts Serif,Sans-serif,Monospace,Cursive,Fantasy,Tahoma,Roboto When the session is started or restarted.
interaction-workspace email.auto-answer false When the session is started or restarted.
interaction-workspace email.default-queue When the session is started or restarted.
interaction-workspace email.forward.enable-cc-addresses false When the session is started or restarted.
interaction-workspace email.forward.enable-instructions false When the session is started or restarted.
interaction-workspace email.forward.enable-multiple-to-addresses false When the session is started or restarted.
interaction-workspace email.forward-queue When the session is started or restarted.
interaction-workspace email.from-addresses When the session is started or restarted.
interaction-workspace email.html-format true When the session is started or restarted.
interaction-workspace email.include-original-text-in-reply true When the session is started or restarted.
interaction-workspace email.inline-forward-header $FullHeader$ When the session is started or restarted.
interaction-workspace email.inline-forward-prefix Fwd: When the session is started or restarted.
interaction-workspace email.inline-forward-queue No default value When the session is started or restarted.
interaction-workspace email.max-attachment-size 0 When the session is started or restarted.
interaction-workspace email.max-attachments-size 0 When the session is started or restarted.
interaction-workspace email.outbound-queue When the session is started or restarted.
interaction-workspace email.prompt-for-done false When the session is started or restarted.
interaction-workspace email.qa-review-dispositions-business-attribute When the session is started or restarted.
interaction-workspace email.quote-char > When the session is started or restarted.
interaction-workspace email.quote-header $FullHeader$ When the session is started or restarted.
interaction-workspace email.reply-format auto When the session is started or restarted.
interaction-workspace email.reply-prefix Re: When the session is started or restarted.
interaction-workspace email.ringing-bell When the session is started or restarted.
interaction-workspace email.signature When the session is started or restarted.
interaction-workspace email.signature.line-<n> When the session is started or restarted.
interaction-workspace expression.email-address (\w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*) When the session is started or restarted.
interaction-workspace expression.phone-number ^[\(\)\-\.\+\d\s\*#][0-9]+()-\.+\d\s*#/$ When the session is started or restarted.
interaction-workspace expression.phone-number.supported-characters 0123456789+ When the session is started or restarted.
interaction-workspace expression.team-communicator-email-address A valid regular expression. When the session is started or restarted.
interaction-workspace expression.team-communicator-phone-number ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ When the session is started or restarted.
interaction-workspace expression.url (http:\/\/(www.)? When the session is started or restarted.
interaction-workspace facebook.auto-answer false When the session is started or restarted.
interaction-workspace facebook.comments-pagination-size 2 When the session is started or restarted.
interaction-workspace facebook.default-queue Facebook Outbound Queue When the session is started or restarted.
interaction-workspace facebook.outbound-queue Facebook Outbound Queue When the session is started or restarted.
interaction-workspace facebook.prompt-for-done false When the session is started or restarted.
interaction-workspace facebook.ringing-bell When the session is started or restarted.
interaction-workspace facebook-session.auto-answer false When the session is started or restarted.
interaction-workspace im.agent.prompt-color #385078 When the session is started or restarted.
interaction-workspace im.agent.text-color #385078 When the session is started or restarted.
interaction-workspace im.auto-answer false When the session is started or restarted.
interaction-workspace im.new-message-bell When the session is started or restarted.
interaction-workspace im.other-agent.prompt-color #D88000 When the session is started or restarted.
interaction-workspace im.other-agent.text-color #D88000 When the session is started or restarted.
interaction-workspace im.prompt-for-end false When the session is started or restarted.
interaction-workspace im.ringing-bell When the session is started or restarted.
interaction-workspace im.system.text-color #606060 When the session is started or restarted.
interaction-workspace im.time-stamp true When the session is started or restarted.
interaction-workspace im.toast-timeout 10 When the session is started or restarted.
interaction-workspace interaction-bar.quick-access-modes Pinned,Floating When the session is started or restarted.
interaction-workspace interaction-bar.quick-access-modes.<media-type> Pinned,Floating When the session is started or restarted.
interaction-workspace interaction.case-data.content History,CaseData When the session is started or restarted.
interaction-workspace interaction.case-data.enable-hyperlink false When the session is started or restarted.
interaction-workspace interaction.case-data.format-business-attribute When the session is started or restarted.
interaction-workspace interaction.case-data.frame-color #17849D When the session is started or restarted.
interaction-workspace interaction.case-data.header-foreground-color #FFFFFF When the session is started or restarted.
interaction-workspace interaction.case-data.is-read-only-on-idle true When the session is started or restarted.
interaction-workspace interaction.disposition.cache-timeout-delay -1 When the session is started or restarted.
interaction-workspace interaction.disposition.folder-name-depth-<n> When the session is started or restarted.
interaction-workspace interaction.disposition.is-expanded-on-display true When the session is started or restarted.
interaction-workspace interaction.disposition.is-mandatory false When the session is started or restarted.
interaction-workspace interaction.disposition.is-read-only-on-idle false When the session is started or restarted.
interaction-workspace interaction.disposition.key-name DispositionCode When the session is started or restarted.
interaction-workspace interaction.disposition.use-attached-data false When the session is started or restarted.
interaction-workspace interaction.disposition.value-business-attribute DispositionCode When the session is started or restarted.
interaction-workspace interaction-management.available-interaction-page-sizes 5,10,25,50 When the session is started or restarted.
interaction-workspace interaction-management.default-interaction-page-size 10 When the session is started or restarted.
interaction-workspace interaction-management.filters When the session is started or restarted.
interaction-workspace interaction-management.interactions-filter.displayed-columns From,To,Subject,Received When the session is started or restarted.
interaction-workspace interaction.override-option-key When the session is started or restarted.
interaction-workspace interaction.reject-route When the session is started or restarted.
interaction-workspace interaction.web-content When the session is started or restarted.
interaction-workspace intercommunication.chat.queue When the session is started or restarted.
interaction-workspace intercommunication.chat.routing-based-actions InitTransfer,OneStepTransfer When the session is started or restarted.
interaction-workspace intercommunication.chat.routing-based-targets When the session is started or restarted.
interaction-workspace intercommunication.email.queue When the session is started or restarted.
interaction-workspace intercommunication.email.routing-based-actions OneStepTransfer When the session is started or restarted.
interaction-workspace intercommunication.email.routing-based-targets When the session is started or restarted.
interaction-workspace intercommunication.im.routing-based-actions MakeIM When the session is started or restarted.
interaction-workspace intercommunication.im.routing-based-targets When the session is started or restarted.
interaction-workspace intercommunication.im.routing-points When the session is started or restarted.
interaction-workspace intercommunication.voice.consultation-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill When the session is started or restarted.
interaction-workspace intercommunication.voice.make-call-caller-id-business-attribute When the session is started or restarted.
interaction-workspace intercommunication.voice.make-call-caller-id-enable-anonymous false When the session is started or restarted.
interaction-workspace intercommunication.voice.make-call-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill When the session is started or restarted.
interaction-workspace intercommunication.voice.routing-based-actions MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer When the session is started or restarted.
interaction-workspace intercommunication.voice.routing-based-targets When the session is started or restarted.
interaction-workspace intercommunication.voice.routing-points When the session is started or restarted.
interaction-workspace intercommunication.voice.single-step-conference-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill When the session is started or restarted.
interaction-workspace intercommunication.voice.single-step-transfer-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill When the session is started or restarted.
interaction-workspace intercommunication.<media-type>.queue When the session is started or restarted.
interaction-workspace intercommunication.<media-type>.routing-based-actions OneStepTransfer When the session is started or restarted.
interaction-workspace intercommunication.<media-type>.routing-based-targets When the session is started or restarted.
interaction-workspace keyboard.shortcut.interaction.next Alt+N When the session is started or restarted.
interaction-workspace keyboard.shortcut.interaction.previous Alt+B When the session is started or restarted.
interaction-workspace keyboard.shortcut.jump-to-last-error Alt+L When the session is started or restarted.
interaction-workspace knowledge-center.auth-active false When the session is started or restarted.
interaction-workspace knowledge-center.auth-password No default value When the session is started or restarted.
interaction-workspace knowledge-center.auth-user No default value When the session is started or restarted.
interaction-workspace knowledge-center.customerId No default value When the session is started or restarted
interaction-workspace knowledge-center.kbId No default value When the session is started or restarted.
interaction-workspace knowledge-center.question No default value When the session is started or restarted.
interaction-workspace knowledge-center.sessionId No default value When the session is started or restarted.
interaction-workspace knowledge-center.url No default value When the session is started or restarted.
interaction-workspace kpi.displayed-kpis When the session is started or restarted.
interaction-workspace login.list-available-locales When the session is started or restarted.
interaction-workspace login.prompt-place false When the session is started or restarted.
interaction-workspace login.store-recent-place true When the session is started or restarted.
interaction-workspace login.voice.auto-not-ready-reason When the session is started or restarted.
interaction-workspace login.voice.dn-less-phone-number.valid-format When the session is started or restarted.
interaction-workspace login.voice.expression.dn-less-phone-number When the session is started or restarted.
interaction-workspace login.voice.is-auto-ready false When the session is started or restarted.
interaction-workspace login.voice.list-available-queues When the session is started or restarted.
interaction-workspace login.voice.nb-dn-less-phone-number-stored No default value When the session is started or restarted.
interaction-workspace login.voice.prompt-dn-less-phone-number false When the session is started or restarted.
interaction-workspace login.voice.prompt-dn-less-phone-number.enable-dynamic-dn false When the session is started or restarted.
interaction-workspace login.voice.prompt-queue false When the session is started or restarted.
interaction-workspace login.workmode unknown When the session is started or restarted.
interaction-workspace main-window.window-title $Window.Title$ When the session is started or restarted.
interaction-workspace openmedia.workitem-channels When the session is started or restarted.
interaction-workspace outbound.call-result-automatically-selected When the session is started or restarted.
interaction-workspace outbound.call-result-values Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber At the next interaction.
interaction-workspace outbound-callback.ringing-bell When the session is started or restarted.
interaction-workspace outbound.preview.max-simultaneous-preview-record -1 When the session is started or restarted.
interaction-workspace permissions.agent-group.exclude No default value When the session is started or restarted.
interaction-workspace permissions.agent-group.restrict No default value When the session is started or restarted.
interaction-workspace presence.evaluate-presence true When the session is started or restarted.
interaction-workspace privilege.active-recording.can-monitor-recording true When the session is started or restarted.
interaction-workspace privilege.active-recording.can-pause true When the session is started or restarted.
interaction-workspace privilege.active-recording.can-resume true When the session is started or restarted.
interaction-workspace privilege.active-recording.can-start true When the session is started or restarted.
interaction-workspace privilege.active-recording.can-stop true When the session is started or restarted.
interaction-workspace privilege.active-recording.can-use true When the session is started or restarted.
interaction-workspace privilege.chat.can-click-to-dial false When the session is started or restarted.
interaction-workspace privilege.chat.can-click-to-email false When the session is started or restarted.
interaction-workspace privilege.chat.can-consult true When the session is started or restarted.
interaction-workspace privilege.chat.can-decline true When the session is started or restarted.
interaction-workspace privilege.chat.can-one-step-conference true When the session is started or restarted.
interaction-workspace privilege.chat.can-one-step-transfer true When the session is started or restarted.
interaction-workspace privilege.chat.can-push-url false When the session is started or restarted.
interaction-workspace privilege.chat.can-release true When the session is started or restarted.
interaction-workspace privilege.chat.can-release-consultation true When the session is started or restarted.
interaction-workspace privilege.chat.can-set-interaction-disposition true When the session is started or restarted.
interaction-workspace privilege.chat.can-two-step-conference true When the session is started or restarted.
interaction-workspace privilege.chat.can-two-step-transfer true When the session is started or restarted.
interaction-workspace privilege.chat.can-use true When the session is started or restarted.
interaction-workspace privilege.chat.show-monitoring.can-use false When the session is started or restarted.
interaction-workspace privilege.cobrowse.can-use false When the session is started or restarted.
interaction-workspace privilege.contact.can-advanced-search-all-interactions false When the session is started or restarted.
interaction-workspace privilege.contact.can-advanced-search-contact-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-advanced-search-my-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-create-contact true When the session is started or restarted.
interaction-workspace privilege.contact.can-delete-contact true When the session is started or restarted.
interaction-workspace privilege.contact.can-filter-all-interactions false When the session is started or restarted.
interaction-workspace privilege.contact.can-filter-contact-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-filter-my-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-inline-forward.email.from-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-open.email.from-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-open.<media-type>.from-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-search-all-interactions false When the session is started or restarted.
interaction-workspace privilege.contact.can-search-contact-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-search-my-history false When the session is started or restarted.
interaction-workspace privilege.contact.can-use true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-assign-contact false When the session is started or restarted.
interaction-workspace privilege.contact.can-use-contact-directory true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-contact-history true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-contact-history-case-data true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-contact-history-detail true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-contact-history-notepad true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-contact-information true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-contact-myhistory false When the session is started or restarted.
interaction-workspace privilege.contact.can-use-interaction-notepad true When the session is started or restarted.
interaction-workspace privilege.contact.can-use-save-contact true When the session is started or restarted.
interaction-workspace privilege.email.can-add-attachment true When the session is started or restarted.
interaction-workspace privilege.email.can-decline true When the session is started or restarted.
interaction-workspace privilege.email.can-delete true When the session is started or restarted.
interaction-workspace privilege.email.can-forward false When the session is started or restarted.
interaction-workspace privilege.email.can-inline-forward false When the session is started or restarted.
interaction-workspace privilege.email.can-mark-done true When the session is started or restarted.
interaction-workspace privilege.email.can-move-to-workbin true When the session is started or restarted.
interaction-workspace privilege.email.can-one-step-transfer true When the session is started or restarted.
interaction-workspace privilege.email.can-reply true When the session is started or restarted.
interaction-workspace privilege.email.can-reply-all true When the session is started or restarted.
interaction-workspace privilege.email.can-save true When the session is started or restarted.
interaction-workspace privilege.email.can-send true When the session is started or restarted.
interaction-workspace privilege.email.can-use true When the session is started or restarted.
interaction-workspace privilege.facebook.can-use false When the session is started or restarted.
interaction-workspace privilege.facebook-session.can-use false When the session is started or restarted.
interaction-workspace privilege.im.can-make true When the session is started or restarted.
interaction-workspace privilege.im.can-release true When the session is started or restarted.
interaction-workspace privilege.im.can-use false When the session is started or restarted.
interaction-workspace privilege.interaction-management.can-move-to-queue false When the session is started or restarted.
interaction-workspace privilege.interaction-management.can-move-to-workbin false When the session is started or restarted.
interaction-workspace privilege.interaction-management.can-use false When the session is started or restarted.
interaction-workspace privilege.interaction-management.case-data.can-edit false When the session is started or restarted.
interaction-workspace privilege.knowledge-center.can-author true When the session is started or restarted.
interaction-workspace privilege.knowledge-center.can-use false When the session is started or restarted.
interaction-workspace privilege.my-team-workbins.can-use false When the session is started or restarted.
interaction-workspace privilege.myagents.can-use false When the session is started or restarted.
interaction-workspace privilege.mychannels.can-use true When the session is started or restarted.
interaction-workspace privilege.mychannels.pending-state.can-use false When the session is started or restarted.
interaction-workspace privilege.mymessages.can-use true When the session is started or restarted.
interaction-workspace privilege.outbound.can-cancel-record true When the session is started or restarted.
interaction-workspace privilege.outbound.can-dial-alternative-chained-record true When the session is started or restarted.
interaction-workspace privilege.outbound.can-get-next-preview-record true When the session is started or restarted.
interaction-workspace privilege.outbound.can-mark-do-not-call true When the session is started or restarted.
interaction-workspace privilege.outbound.can-reject-record true When the session is started or restarted.
interaction-workspace privilege.outbound.can-reschedule false When the session is started or restarted.
interaction-workspace privilege.outbound.can-reschedule-before-call true When the session is started or restarted.
interaction-workspace privilege.outbound.can-reschedule-on-new-number true When the session is started or restarted.
interaction-workspace privilege.outbound.can-set-call-result true When the session is started or restarted.
interaction-workspace privilege.outbound.can-use false When the session is started or restarted.
interaction-workspace privilege.outbound.push-preview.can-use false When the session is started or restarted.
interaction-workspace privilege.screen-recording.can-use false When the session is started or restarted.
interaction-workspace privilege.sipendpoint.can-change-microphone-volume false When the session is started or restarted.
interaction-workspace privilege.sipendpoint.can-change-speaker-volume false When the session is started or restarted.
interaction-workspace privilege.sipendpoint.can-mute-microphone false When the session is started or restarted.
interaction-workspace privilege.sipendpoint.can-mute-speaker false When the session is started or restarted.
interaction-workspace privilege.sipendpoint.can-use false When the session is started or restarted.
interaction-workspace privilege.SRL.can-quick-search false When the session is started or restarted.
interaction-workspace privilege.SRL.can-use true When the session is started or restarted.
interaction-workspace privilege.teamcommunicator.can-manage-favorites false When the session is started or restarted.
interaction-workspace privilege.teamcommunicator.can-use true When the session is started or restarted.
interaction-workspace privilege.teamcommunicator.can-view-all true When the session is started or restarted.
interaction-workspace privilege.teamcommunicator.can-view-favorites true When the session is started or restarted.
interaction-workspace privilege.teamcommunicator.can-view-recent-calls true When the session is started or restarted.
interaction-workspace privilege.teamcommunicator.display-agent-groups-availability true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-coach-chat false When the session is started or restarted.
interaction-workspace privilege.teamlead.can-coach-current-voice false When the session is started or restarted.
interaction-workspace privilege.teamlead.can-coach-voice true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-monitor-chat false When the session is started or restarted.
interaction-workspace privilege.teamlead.can-monitor-current-voice false When the session is started or restarted.
interaction-workspace privilege.teamlead.can-monitor-routing-point false When a session is started or restarted.
interaction-workspace privilege.teamlead.can-monitor-voice true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-stop-monitoring-chat true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-stop-monitoring-voice true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-switch-to-barge-in-chat true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-switch-to-barge-in-voice true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-switch-to-coach-chat true When the session is started or restarted.
interaction-workspace privilege.teamlead.can-use true When the session is started or restarted.
interaction-workspace privilege.twitter.can-use false When the session is started or restarted.
interaction-workspace privilege.voice.can-answer-call true When the session is started or restarted.
interaction-workspace privilege.voice.can-extend-after-call-work false When the session is started or restarted.
interaction-workspace privilege.voice.can-forward true When the session is started or restarted.
interaction-workspace privilege.voice.can-hold-retrieve-call true When the session is started or restarted.
interaction-workspace privilege.voice.can-make-call true When the session is started or restarted.
interaction-workspace privilege.voice.can-one-step-conference true When the session is started or restarted.
interaction-workspace privilege.voice.can-one-step-transfer true When the session is started or restarted.
interaction-workspace privilege.voice.can-reject-call true When the session is started or restarted.
interaction-workspace privilege.voice.can-release-call true When the session is started or restarted.
interaction-workspace privilege.voice.can-send-dtmf true When the application is started or restarted.
interaction-workspace privilege.voice.can-show-hold-duration false When the session is started or restarted.
interaction-workspace privilege.voice.can-show-post-call-duration false When the session is started or restarted.
interaction-workspace privilege.voice.can-two-step-conference true When the session is started or restarted.
interaction-workspace privilege.voice.can-two-step-transfer true When the session is started or restarted.
interaction-workspace privilege.voice.can-use true When the session is started or restarted.
interaction-workspace privilege.voice.consultation.can-use-caller-id false When the session is started or restarted.
interaction-workspace privilege.voice.make-call.can-use-caller-id true When the session is started or restarted.
interaction-workspace privilege.voice.show-monitoring.can-use true When the session is started or restarted.
interaction-workspace privilege.voice.single-step-conference.can-use-caller-id false When the session is started or restarted.
interaction-workspace privilege.voice.single-step-transfer.can-use-caller-id false When the session is started or restarted.
interaction-workspace privilege.voicemail.can-use false When the session is started or restarted.
interaction-workspace privilege.web-rtc.can-mute-microphone false When the session is started or restarted.
interaction-workspace privilege.web-rtc.can-mute-speaker false When the session is started or restarted.
interaction-workspace privilege.web-rtc.can-send-dtmf true When the session is started or restarted.
interaction-workspace privilege.web-rtc.can-use false When the session is started or restarted.
interaction-workspace privilege.webme.can-use false When the session is started or restarted.
interaction-workspace privilege.workbins.can-use true When the session is started or restarted.
interaction-workspace privilege.workitem-channels.can-use false When the session is started or restarted.
interaction-workspace privilege.<media-type>.can-decline true When the session is started or restarted.
interaction-workspace privilege.<media-type>.can-mark-done true When the session is started or restarted.
interaction-workspace privilege.<media-type>.can-move-to-workbin true When the session is started or restarted.
interaction-workspace privilege.<media-type>.can-one-step-transfer true When the session is started or restarted.
interaction-workspace privilege.<media-type>.can-set-interaction-disposition true When the session is started or restarted.
interaction-workspace rebranding.about.company-logo When the session is started or restarted.
interaction-workspace rebranding.company-favicon When the session is started or restarted.
interaction-workspace rebranding.company-logo When the session is started or restarted.
interaction-workspace rebranding.login.company-logo When the session is started or restarted.
interaction-workspace rebranding.product-major-name When the session is started or restarted.
interaction-workspace rebranding.product-minor-name When the session is started or restarted.
interaction-workspace rebranding.product-version When the session is started or restarted.
interaction-workspace security.inactivity-alert-dialog-before-timeout 30 When the session is started or restarted.
interaction-workspace security.inactivity-timeout 0 When the session is started or restarted.
interaction-workspace service-client-api.accepted-web-content-origins When the session is started or restarted.
interaction-workspace service-client-api.block-markdone-timeout 1000 When the session is started or refreshed.
interaction-workspace service-client-api.rate-limit 0 When the session is started or restarted.
interaction-workspace service-client-api.rate-limit-quarantine-delay 30 When the session is started or restarted.
interaction-workspace service-client-api.rate-limit.<service-name> 0 When the session is started or restarted.
interaction-workspace service-client-api.user-data.read-allowed * When the session is started or restarted.
interaction-workspace service-client-api.user-data.write-allowed * When the session is started or restarted.
interaction-workspace sipendpoint.headset-unplugged.not-ready-reason No default value When the session is started or restarted.
interaction-workspace sipendpoint.headset-unplugged-set-not-ready true When the session is started or restarted.
interaction-workspace sipendpoint.max-failed-ping 5 When the session is started or restarted.
interaction-workspace sipendpoint.ping-interval 2000 When the session is started or restarted.
interaction-workspace sipendpoint.register-interval 1500 When the session is started or restarted.
interaction-workspace sipendpoint.register-max-attempts 10 When the session is started or restarted.
interaction-workspace sipendpoint.sip-server-address When the session is started or restarted.
interaction-workspace sipendpoint.sip-server-address.peer When the session is started or restarted.
interaction-workspace sipendpoint.transport-protocol UDP When the session is started or restarted.
interaction-workspace sipendpoint.uri When the session is started or restarted.
interaction-workspace sipendpoint.wait-user-max-attempts 20 When the session is started or restarted.
interaction-workspace standard-response.categories $All$ When the session is started or restarted.
interaction-workspace statistics.agent-groups When the session is started or restarted.
interaction-workspace statistics.displayed-statistics When the session is started or restarted.
interaction-workspace statistics.gadget-statistics No default value When the application is started or restarted.
interaction-workspace statistics.gadget-statistics.max-size 10 When the application is started or restarted.
interaction-workspace statistics.queue-groups When the session is started or restarted.
interaction-workspace statistics.refresh-time 20 When the session is started or restarted.
interaction-workspace statistics.routing-points When the session is started or restarted.
interaction-workspace statistics.virtual-queues When the session is started or restarted.
interaction-workspace system.cometd.timeout 60000 When the session is started or restarted.
interaction-workspace system.feedback false When the session is started or restarted.
interaction-workspace system.feedback.submit-after-disconnect false When the session is started or restarted.
interaction-workspace system.log-level Trace When the session is started or restarted.
interaction-workspace system.notif.enabled-websocket false When the session is started or restarted.
interaction-workspace teamcommunicator.add-recent-filters.voice When the session is started or restarted.
interaction-workspace teamcommunicator.always-clear-textbox-on-new-interaction true When the session is started or restarted.
interaction-workspace teamcommunicator.corporate-favorites When the session is started or restarted.
interaction-workspace teamcommunicator.list-filter-showing Agent,AgentGroup,RoutingPoint,Skill,InteractionQueue,Contact,CustomContact When the session is started or restarted.
interaction-workspace teamcommunicator.load-at-startup true When the session is started or restarted.
interaction-workspace teamcommunicator.max-favorites-size 50 When the session is started or restarted.
interaction-workspace teamcommunicator.max-size 50 When the session is started or restarted.
interaction-workspace teamcommunicator.max-suggestion-size 10 When the session is started or restarted.
interaction-workspace teamcommunicator.permissions.agent.exclude-from-agent-groups No default value When the session is started or restarted.
interaction-workspace teamcommunicator.permissions.agent.restrict-to-agent-groups No default value When the session is started or restarted.
interaction-workspace teamcommunicator.recent-max-records 10 When the session is started or restarted.
interaction-workspace teamcommunicator.request-start-timer 500 When the session is started or restarted.
interaction-workspace teamcommunicator.show-all-internal-targets false When the session is started or restarted.
interaction-workspace teamcommunicator.voice.consultation.exclude-numbers When the session is started or restarted.
interaction-workspace teamcommunicator.voice.list-status-reachable NotReady When the session is started or restarted.
interaction-workspace teamcommunicator.voice.make-call.exclude-numbers When the session is started or restarted.
interaction-workspace teamcommunicator.voice.single-step-conference.exclude-numbers When the session is started or restarted.
interaction-workspace teamcommunicator.voice.single-step-transfer.exclude-numbers When the session is started or restarted.
interaction-workspace teamlead.monitorable-routing-points No default value When a session is started or restarted.
interaction-workspace teamlead.monitoring-cross-site-based-on-activity-enabled false When the session is started or restarted.
interaction-workspace teamlead.monitoring-scope call When the session is started or restarted.
interaction-workspace teamlead.myagents.enabled-channels voice,chat,email When the session is started or restarted.
interaction-workspace teamlead.myagents.refresh-rate 30 When the session is started or restarted.
interaction-workspace toast.case-data.content History,CaseData When the session is started or restarted.
interaction-workspace toast.case-data.format-business-attribute When the session is started or restarted.
interaction-workspace toast.window-title ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) When the session is started or restarted.
interaction-workspace twitter.auto-answer false When the session is started or restarted.
interaction-workspace twitter.default-queue Twitter Outbound Init Queue When the session is started or restarted.
interaction-workspace twitter.outbound-queue Twitter Outbound Queue When the session is started or restarted.
interaction-workspace twitter.ringing-bell When the session is started or restarted.
interaction-workspace views.CaseSideRegion.activate-order ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView When the session is started or restarted.
interaction-workspace views.CaseSideRegion.order KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView When the session is started or restarted.
interaction-workspace views.ContactRegion.activate-order ContactInformationView,ContactHistoryView When the session is started or restarted.
interaction-workspace views.ContactRegion.order ContactInformationView,ContactHistoryView When the session is started or restarted.
interaction-workspace views.HistoryInteractionDetailsRegion.activate-order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView When the session is started or restarted.
interaction-workspace views.HistoryInteractionDetailsRegion.order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView When the session is started or restarted.
interaction-workspace views.InteractionDetailsRegion.activate-order ContactInteractionNotePadView,DispositionView When the session is started or restarted.
interaction-workspace views.InteractionDetailsRegion.order DispositionView,ContactInteractionNotePadView When the session is started or restarted.
interaction-workspace views.MyWorkspaceRegion.activate-order DashboardView,MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView When the session is started or restarted.
interaction-workspace views.MyWorkspaceRegion.order MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,DashboardView,CustomMyStatReportView,CustomCcReportView When the session is started or restarted.
interaction-workspace views.WorkbinInteractionDetailsRegion.activate-order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView When the session is started or restarted.
interaction-workspace views.WorkbinInteractionDetailsRegion.order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView When the session is started or restarted.
interaction-workspace voice.auto-answer false When the application is started or restarted.
interaction-workspace voice.auto-answer.is-enabled-on-already-in-call true When the application is started or restarted.
interaction-workspace voice.caller-id.key-name IW_SelectedCallerId When the session is started or restarted.
interaction-workspace voice.cancel-after-call-work-on-business-call false When the session is started or restarted.
interaction-workspace voice.cancel-after-call-work-on-done false When the session is started or restarted.
interaction-workspace voice.clear-conference-on-release false When the session is started or restarted.
interaction-workspace voice.consultation.merge-attached-data-to-main false When the session is started or restarted.
interaction-workspace voice.enable-dtmf-tone false When the session is started or restarted.
interaction-workspace voice.floating-interaction-mode.auto-collapse false When the session is started or restarted.
interaction-workspace voice.hold-active-call-on-make-call true When the session is started or restarted.
interaction-workspace voice.hold-indicator-timer 30,60 When the session is started or restarted.
interaction-workspace voice.mark-done-on-release false When the session is started or restarted.
interaction-workspace voice.prompt-for-end false When the session is started or restarted.
interaction-workspace voice.reject.counter-key-name When the session is started or restarted.
interaction-workspace voice.ringing-bell When the session is started or restarted.
interaction-workspace voice.use-caller-id-display-name false When the session is started or restarted.
interaction-workspace voicemail.access-number When the session is started or restarted.
interaction-workspace voicemail.notification-types personal, public When the session is started or restarted.
interaction-workspace voicemail.request-timeout 1 When the session is started or restarted.
interaction-workspace web-rtc.enable-dtmf-tone true When the session is started or restarted.
interaction-workspace web-rtc.gateway-uri When the session is started or restarted.
interaction-workspace web-rtc.identifier.x-last-digit-displayed 10 When the session is started or restarted.
interaction-workspace web-rtc.phone-number-prefix When the session is started or restarted.
interaction-workspace web-rtc.quality-alert-timeout 30 When the session is started or restarted.
interaction-workspace web-rtc.quality.score.key-name callQualityScore When the session is started or restarted.
interaction-workspace web-rtc.quality.statistics.key-name callQualityStatistics When the session is started or restarted.
interaction-workspace web-rtc.request-quality-interval 5 When the session is started or restarted.
interaction-workspace web-rtc.ringing-bell When the session is started or restarted.
interaction-workspace web-rtc.stun-uri When the session is started or restarted.
interaction-workspace web-rtc.troubleshooting.enable-feedback true When the session is started or restarted.
interaction-workspace web-rtc.turn-password When the session is started or restarted.
interaction-workspace web-rtc.turn-uri When the session is started or restarted.
interaction-workspace web-rtc.turn-username When the session is started or restarted.
interaction-workspace webme.allowed-domains * When the session is started or restarted.
interaction-workspace webme.auth-scheme none When the session is started or restarted.
interaction-workspace webme.initial-pages-limit 10000 When the session is started or restarted.
interaction-workspace webme.password When the session is started or restarted.
interaction-workspace webme.update-activity-timeout 3 When the session is started or restarted.
interaction-workspace webme.url When the session is started or restarted.
interaction-workspace webme.user-id When the session is started or restarted.
interaction-workspace webme.useSecuredHistoryAPI true When the session is started or restarted.
interaction-workspace workbin.email.draft When the session is started or restarted.
interaction-workspace workbin.email.draft.displayed-columns To,Subject,Submitted When the session is started or restarted.
interaction-workspace workbin.email.in-progress When the session is started or restarted.
interaction-workspace workbin.email.in-progress.displayed-columns From,Subject,Received When the session is started or restarted.
interaction-workspace workbin.facebook.draft When the session is started or restarted.
interaction-workspace workbin.facebook.draft.displayed-columns To,Subject,Submitted When the session is started or restarted.
interaction-workspace workbin.facebook.in-progress When the session is started or restarted.
interaction-workspace workbin.facebook.in-progress.displayed-columns From,Subject,Received When the session is started or restarted.
interaction-workspace workbin.twitter.draft When the session is started or restarted.
interaction-workspace workbin.twitter.draft.displayed-columns To,Subject,Submitted When the session is started or restarted.
interaction-workspace workbin.twitter.in-progress When the session is started or restarted.
interaction-workspace workbin.twitter.in-progress.displayed-columns From,Subject,Received When the session is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname> When the session is started or restarted.
interaction-workspace workbin.<media-type>.<workbin-nickname>.displayed-columns From,To,Subject,Received When the session is started or restarted.
interaction-workspace workbin.<media-type>.in-progress When the session is started or restarted.
interaction-workspace workbin.<media-type>.in-progress.displayed-columns From,To,Subject,Received When the session is started or restarted.
interaction-workspace workspace.web-content When the session is started or restarted.

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This page was last modified on 22 February 2017, at 11:05.