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Genesys Web Services



All of the Workspace Web Edition 9 configuration options are configured in the interaction-workspace section. This is a section that you create in the annex of the object to which you want to apply the option. Most of these options can be configured hierarchically at the Application, Agent Group, or User level; some can be configured on other objects such as DNs, skills, and switches.

The values specified for many options can also be overridden by Routing Strategies that reference Transaction objects.

Workspace options are grouped by functionality. The first word in the name of the option indicates the functional area to which the option belongs. For example, the option chat.auto-answer is part of the chat functionality group. It enables you to specify that incoming chat interactions are answered automatically. The options are named to help you know quickly what the option does.

The Web Services and Applications Configuration Guide contains topics specific to configuring options as a group to manage each functional area. For example, you can read about setting up the Chat channel in the Chat topic.

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured on the Application, Agent Group, User, or other object.

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-workspace <media-type>.auto-answer false Immediately
interaction-workspace <media-type>.prompt-for-done false Immediately
interaction-workspace <media-type>.ringing-bell No default value Immediately
interaction-workspace accessibility.agent-state-change-bell No default value Immediately
interaction-workspace accessibility.dialog-bell No default value Immediately
interaction-workspace accessibility.dialog-error-bell No default value Immediately
interaction-workspace accessibility.focus-on-interaction-toast false Immediately
interaction-workspace accessibility.interaction-state-change-bell No default value Immediately
interaction-workspace accessibility.outbound-campaign-state-change-bell No default value Immediately
interaction-workspace accessibility.supervision-state-change-bell No default value Immediately
interaction-workspace accessibility.visual-impairment-profile false Immediately
interaction-workspace accessibility.voicemail-message-change-bell No default value Immediately
interaction-workspace accessibility.warning-message-bell No default value Immediately
interaction-workspace accessibility.<media-type>.focus-on-interaction-toast false Immediately
interaction-workspace agent-status.after-call-work-reasons No default value Immediately
interaction-workspace agent-status.enabled-actions-by-channel Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff Immediately
interaction-workspace agent-status.enabled-actions-global Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff Immediately
interaction-workspace agent-status.not-ready-reasons No default value Immediately
interaction-workspace agent-status.ready-workmode unknown Immediately
interaction-workspace alert.timeout 10 Immediately
interaction-workspace case-data.float-separator . Immediately
interaction-workspace chat.auto-answer false Immediately
interaction-workspace chat.enable-auto-disconnect true Immediately
interaction-workspace chat.new-message-bell No default value Immediately
interaction-workspace chat.nickname $Agent.UserName$ Immediately
interaction-workspace chat.on-hold-queue No default value Immediately
interaction-workspace chat.os-emoji-is-enabled true Immediately
interaction-workspace chat.pending-response-to-customer 30,50 Immediately
interaction-workspace chat.prompt-for-done false Immediately
interaction-workspace chat.prompt-for-end false Immediately
interaction-workspace chat.push-url.max-records 20 Immediately
interaction-workspace chat.ringing-bell No default value Immediately
interaction-workspace chat.time-stamp true Immediately
interaction-workspace chat.typing-is-enabled true Immediately
interaction-workspace chat.typing-timeout 10 Immediately
interaction-workspace contact.all-interactions-default-time-filter-main 1M Immediately
interaction-workspace contact.all-interactions-displayed-columns Status,Subject,StartDate,EndDate Immediately
interaction-workspace contact.all-interactions-quick-search-attributes Subject Immediately
interaction-workspace contact.available-directory-page-sizes 5,10,25,50 Immediately
interaction-workspace contact.cache-timeout-delay 0 Immediately
interaction-workspace contact.date-search-types On,OnOrAfter,Before,Between Immediately
interaction-workspace contact.default-directory-page-size 10 Immediately
interaction-workspace contact.directory-displayed-columns LastName,FirstName,PhoneNumber,EmailAddress Immediately
interaction-workspace contact.directory-search-attributes LastName,FirstName,PhoneNumber,EmailAddress Immediately
interaction-workspace contact.directory-search-mode sql Immediately
interaction-workspace contact.displayed-attributes Title,FirstName,LastName,PhoneNumber,EmailAddress Immediately
interaction-workspace contact.email-address-validation.attributes EmailAddress Immediately
interaction-workspace contact.history-default-time-filter-main 1M Immediately
interaction-workspace contact.history-displayed-columns Status,Subject,StartDate,EndDate,OwnerId Immediately
interaction-workspace contact.history.media-filters voice,email,chat,twitter,facebook,$OtherMedia$ Immediately
interaction-workspace contact.history-quick-search-attributes Subject Immediately
interaction-workspace contact.history-search-attribute-group.<group-name> No default value Immediately
interaction-workspace contact.history-search-attributes Status,StartDate,EndDate,Subject Immediately
interaction-workspace contact.last-called-agent.enable false Immediately
interaction-workspace contact.last-called-agent.<media-type>.enable false Immediately
interaction-workspace contact.lookup.enable true Immediately
interaction-workspace contact.lookup.enable-create-contact true Immediately
interaction-workspace contact.lookup.<media-type>.enable true Immediately
interaction-workspace contact.lookup.<media-type>.enable-create-contact true Immediately
interaction-workspace contact.mandatory-attributes FirstName,LastName Immediately
interaction-workspace contact.multiple-value-attributes PhoneNumber,EmailAddress Immediately
interaction-workspace contact.myhistory-default-time-filter-main 1M Immediately
interaction-workspace contact.myhistory-displayed-columns Status,Subject,StartDate,EndDate Immediately
interaction-workspace contact.myhistory-quick-search-attributes Subject Immediately
interaction-workspace contact.phone-number-validation.attributes PhoneNumber Immediately
interaction-workspace contact.ucs-interaction.voice-campaign.enable-create false Immediately
interaction-workspace contact.ucs-interaction.voice.enable-create true Immediately
interaction-workspace contact.ucs-interaction.<media-type>.enable-create true Immediately
interaction-workspace disaster-recovery.enabled false Immediately
interaction-workspace editor.default-font Roboto Immediately
interaction-workspace editor.default-font-size 9 Immediately
interaction-workspace editor.font-sizes 8,9,10,11,12,14,16,18,20,22,24,26,28,36,48,72 Immediately
interaction-workspace editor.fonts Serif,Sans-serif,Monospace,Cursive,Fantasy,Tahoma,Roboto Immediately
interaction-workspace email.auto-answer false Immediately
interaction-workspace email.default-queue No default value Immediately
interaction-workspace email.enable-toggle-format false Immediately
interaction-workspace email.from-addresses No default value Immediately
interaction-workspace email.html-format true Immediately
interaction-workspace email.include-original-text-in-reply true Immediately
interaction-workspace email.inline-forward-header $FullHeader$ Immediately
interaction-workspace email.inline-forward-prefix Fwd: Immediately
interaction-workspace email.inline-forward-queue No default value Immediately
interaction-workspace email.mandatory-subject true Immediately
interaction-workspace email.max-attachment-size 0 Immediately
interaction-workspace email.max-attachments-size 0 Immediately
interaction-workspace email.outbound.editable-bcc-addresses true Immediately
interaction-workspace email.outbound.editable-cc-addresses true Immediately
interaction-workspace email.outbound.editable-to-addresses true Immediately
interaction-workspace email.outbound-queue No default value Immediately
interaction-workspace email.prompt-for-done false Immediately
interaction-workspace email.qa-review-dispositions-business-attribute No default value Immediately
interaction-workspace email.quote-char > Immediately
interaction-workspace email.quote-header On <date>, <contact> wrote: Immediately
interaction-workspace email.reply-format auto Immediately
interaction-workspace email.reply-prefix Re: Immediately
interaction-workspace email.ringing-bell No default value Immediately
interaction-workspace email.signature No default value Immediately
interaction-workspace email.signature.line-<n> No default value Immediately
interaction-workspace expression.phone-number.supported-characters 0123456789+ Immediately
interaction-workspace expression.url (http:\/\/(www.)?|https:\/\/(www.)?|ftp:\/\/(www.)|www.){1}([0-9A-Za-z+&@#\/%?=~_|!:,.;-]+\.+[0-9A-Za-z]{2,6})([0-9A-Za-z+&@#\/%?=~_|!:,.;-]*)? Immediately
interaction-workspace expression.validate.email-address ^([A-Za-z0-9._-]+)@([A-Za-z0-9.-]+)\.([A-Za-z]{2,6})$ Immediately
interaction-workspace expression.validate.phone-number ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ Immediately
interaction-workspace interaction.auto-focus true Immediately
interaction-workspace interaction.auto-focus.<media-type> true Immediately
interaction-workspace interaction-bar.quick-access-modes Pinned,Floating Immediately
interaction-workspace interaction-bar.quick-access-modes.<media-type> Pinned,Floating Immediately
interaction-workspace interaction.case-data.content History,CaseData Immediately
interaction-workspace interaction.case-data.enable-hyperlink false Immediately
interaction-workspace interaction.case-data.format-business-attribute No default value Immediately
interaction-workspace interaction.case-data.frame-color #17849D Immediately
interaction-workspace interaction.disposition.cache-timeout-delay -1 Immediately
interaction-workspace interaction.disposition.folder-name-depth-<n> No default value Immediately
interaction-workspace interaction.disposition.is-expanded-on-display true Immediately
interaction-workspace interaction.disposition.is-mandatory false Immediately
interaction-workspace interaction.disposition.key-name DispositionCode Immediately
interaction-workspace interaction.disposition.use-attached-data false Immediately
interaction-workspace interaction.disposition.value-business-attribute DispositionCode Immediately
interaction-workspace interaction-management.available-interaction-page-sizes 5,10,25,50 Immediately
interaction-workspace interaction-management.default-interaction-page-size 10 Immediately
interaction-workspace interaction-management.filters No default value Immediately
interaction-workspace interaction-management.filters.quick-search-attributes No default value Immediately
interaction-workspace interaction-management.interactions-filter.displayed-columns From,To,Subject,Received Immediately
interaction-workspace interaction.override-option-key No default value Immediately
interaction-workspace interaction.reject-route No default value Immediately
interaction-workspace interaction.web-content No default value Immediately
interaction-workspace intercommunication.chat.queue No default value Immediately
interaction-workspace intercommunication.chat.routing-based-actions InitTransfer,OneStepTransfer Immediately
interaction-workspace intercommunication.chat.routing-based-targets No default value Immediately
interaction-workspace intercommunication.email.queue No default value Immediately
interaction-workspace intercommunication.email.routing-based-actions OneStepTransfer Immediately
interaction-workspace intercommunication.email.routing-based-targets No default value Immediately
interaction-workspace intercommunication.voice.consultation-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.voice.make-call-caller-id-business-attribute No default value Immediately
interaction-workspace intercommunication.voice.make-call-caller-id-enable-anonymous false Immediately
interaction-workspace intercommunication.voice.make-call-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.voice.routing-based-actions MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer Immediately
interaction-workspace intercommunication.voice.routing-based-targets No default value Immediately
interaction-workspace intercommunication.voice.routing-points No default value Immediately
interaction-workspace intercommunication.voice.single-step-conference-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.voice.single-step-transfer-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.workitem.queue No default value Immediately
interaction-workspace intercommunication.workitem.routing-based-actions OneStepTransfer Immediately
interaction-workspace intercommunication.workitem.routing-based-targets No default value Immediately
interaction-workspace intercommunication.<media-type>.queue No default value Immediately
interaction-workspace intercommunication.<media-type>.routing-based-actions OneStepTransfer Immediately
interaction-workspace intercommunication.<media-type>.routing-based-targets No default value Immediately
interaction-workspace keyboard.shortcut.interaction.next Alt+N Immediately
interaction-workspace keyboard.shortcut.interaction.previous Alt+B Immediately
interaction-workspace keyboard.shortcut.jump-to-last-error Alt+L Immediately
interaction-workspace kpi.displayed-kpis No default value Immediately
interaction-workspace login.list-available-locales No default value Immediately
interaction-workspace login.prompt-place false Immediately
interaction-workspace login.store-recent-place true Immediately
interaction-workspace login.voice.auto-not-ready-reason No default value Immediately
interaction-workspace login.voice.dn-less-phone-number.valid-format No default value Immediately
interaction-workspace login.voice.expression.dn-less-phone-number No default value Immediately
interaction-workspace login.voice.is-auto-ready false Immediately
interaction-workspace login.voice.list-available-queues No default value Immediately
interaction-workspace login.voice.nb-dn-less-phone-number-stored 1 Immediately
interaction-workspace login.voice.prompt-dn-less-phone-number false Immediately
interaction-workspace login.voice.prompt-queue false Immediately
interaction-workspace login.workmode unknown Immediately
interaction-workspace main-window.window-title $Window.Title$ Immediately
interaction-workspace my-team-workbins.agent-page-size 10 Immediately
interaction-workspace openmedia.workitem-channels No default value Immediately
interaction-workspace outbound.call-result-automatically-selected No default value Immediately
interaction-workspace outbound.call-result-values Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber Immediately
interaction-workspace outbound-callback.ringing-bell No default value Immediately
interaction-workspace outbound.negotiate-logout-on-exit true Immediately
interaction-workspace outbound.preview.max-simultaneous-preview-record -1 Immediately
interaction-workspace outbound.treatment-mode No default value Immediately
interaction-workspace permissions.agent-group.exclude No default value Immediately
interaction-workspace permissions.agent-group.restrict No default value Immediately
interaction-workspace presence.evaluate-presence true Immediately
interaction-workspace privilege.active-recording.can-monitor-recording true Immediately
interaction-workspace privilege.active-recording.can-pause true Immediately
interaction-workspace privilege.active-recording.can-resume true Immediately
interaction-workspace privilege.active-recording.can-start true Immediately
interaction-workspace privilege.active-recording.can-stop true Immediately
interaction-workspace privilege.active-recording.can-use true Immediately
interaction-workspace privilege.chat.can-click-to-dial false Immediately
interaction-workspace privilege.chat.can-click-to-email false Immediately
interaction-workspace privilege.chat.can-consult true Immediately
interaction-workspace privilege.chat.can-decline true Immediately
interaction-workspace privilege.chat.can-one-step-conference true Immediately
interaction-workspace privilege.chat.can-one-step-transfer true Immediately
interaction-workspace privilege.chat.can-place-on-hold-async false Immediately
interaction-workspace privilege.chat.can-push-url false Immediately
interaction-workspace privilege.chat.can-release true Immediately
interaction-workspace privilege.chat.can-release-consultation true Immediately
interaction-workspace privilege.chat.can-set-interaction-disposition true Immediately
interaction-workspace privilege.chat.can-two-step-conference true Immediately
interaction-workspace privilege.chat.can-two-step-transfer true Immediately
interaction-workspace privilege.chat.can-use false Immediately
interaction-workspace privilege.chat.can-use-emoji-picker false Immediately
interaction-workspace privilege.chat.show-monitoring.can-use false Immediately
interaction-workspace privilege.contact.can-advanced-search-all-interactions false Immediately
interaction-workspace privilege.contact.can-advanced-search-contact-history false Immediately
interaction-workspace privilege.contact.can-advanced-search-my-history false Immediately
interaction-workspace privilege.contact.can-create-contact true Immediately
interaction-workspace privilege.contact.can-delete-contact false Immediately
interaction-workspace privilege.contact.can-filter-all-interactions false Immediately
interaction-workspace privilege.contact.can-filter-contact-history false Immediately
interaction-workspace privilege.contact.can-filter-my-history false Immediately
interaction-workspace privilege.contact.can-inline-forward.email.from-history false Immediately
interaction-workspace privilege.contact.can-mark-done.email.from-history false Immediately
interaction-workspace privilege.contact.can-mark-done.<media-type>.from-history false Immediately
interaction-workspace privilege.contact.can-open.email.from-history false Immediately
interaction-workspace privilege.contact.can-open.<media-type>.from-history false Immediately
interaction-workspace privilege.contact.can-search-all-interactions false Immediately
interaction-workspace privilege.contact.can-search-contact-history false Immediately
interaction-workspace privilege.contact.can-search-my-history false Immediately
interaction-workspace privilege.contact.can-use false Immediately
interaction-workspace privilege.contact.can-use-assign-contact false Immediately
interaction-workspace privilege.contact.can-use-contact-directory true Immediately
interaction-workspace privilege.contact.can-use-contact-history true Immediately
interaction-workspace privilege.contact.can-use-contact-history-case-data true Immediately
interaction-workspace privilege.contact.can-use-contact-history-detail true Immediately
interaction-workspace privilege.contact.can-use-contact-history-notepad true Immediately
interaction-workspace privilege.contact.can-use-contact-information true Immediately
interaction-workspace privilege.contact.can-use-contact-myhistory false Immediately
interaction-workspace privilege.contact.can-use-interaction-notepad true Immediately
interaction-workspace privilege.contact.can-use-save-contact true Immediately
interaction-workspace privilege.email.can-add-attachment true Immediately
interaction-workspace privilege.email.can-click-to-dial false Immediately
interaction-workspace privilege.email.can-decline true Immediately
interaction-workspace privilege.email.can-delete true Immediately
interaction-workspace privilege.email.can-inline-forward false Immediately
interaction-workspace privilege.email.can-interim-send false Immediately
interaction-workspace privilege.email.can-mark-done true Immediately
interaction-workspace privilege.email.can-move-to-workbin true Immediately
interaction-workspace privilege.email.can-one-step-transfer true Immediately
interaction-workspace privilege.email.can-reply true Immediately
interaction-workspace privilege.email.can-reply-all true Immediately
interaction-workspace privilege.email.can-save true Immediately
interaction-workspace privilege.email.can-send true Immediately
interaction-workspace privilege.email.can-use false Immediately
interaction-workspace privilege.interaction-management.can-move-to-queue false Immediately
interaction-workspace privilege.interaction-management.can-move-to-workbin false Immediately
interaction-workspace privilege.interaction-management.can-search-interactions false Immediately
interaction-workspace privilege.interaction-management.can-use false Immediately
interaction-workspace privilege.interaction-management.case-data.can-edit false Immediately
interaction-workspace privilege.monitor-dashboard.can-use true Immediately
interaction-workspace privilege.my-team-workbins.can-use false Immediately
interaction-workspace privilege.myagents.can-use false Immediately
interaction-workspace privilege.mychannels.can-use true Immediately
interaction-workspace privilege.mychannels.pending-state.can-use false Immediately
interaction-workspace privilege.outbound.can-cancel-record true Immediately
interaction-workspace privilege.outbound.can-dial-alternative-chained-record true Immediately
interaction-workspace privilege.outbound.can-get-next-preview-record true Immediately
interaction-workspace privilege.outbound.can-mark-do-not-call true Immediately
interaction-workspace privilege.outbound.can-reject-record true Immediately
interaction-workspace privilege.outbound.can-reschedule false Immediately
interaction-workspace privilege.outbound.can-reschedule-before-call true Immediately
interaction-workspace privilege.outbound.can-reschedule-on-new-number true Immediately
interaction-workspace privilege.outbound.can-set-call-result true Immediately
interaction-workspace privilege.outbound.can-use false Immediately
interaction-workspace privilege.outbound.push-preview.can-use false Immediately
interaction-workspace privilege.performance-tracker.can-use false Immediately
interaction-workspace privilege.screen-recording.can-use false Immediately
interaction-workspace privilege.sipendpoint.can-change-microphone-volume false Immediately
interaction-workspace privilege.sipendpoint.can-change-speaker-volume false Immediately
interaction-workspace privilege.sipendpoint.can-mute-microphone false Immediately
interaction-workspace privilege.sipendpoint.can-mute-speaker false Immediately
interaction-workspace privilege.sipendpoint.can-use false Immediately
interaction-workspace privilege.SRL.can-quick-search false Immediately
interaction-workspace privilege.SRL.can-use false Immediately
interaction-workspace privilege.teamcommunicator.can-manage-favorites false Immediately
interaction-workspace privilege.teamcommunicator.can-use true Immediately
interaction-workspace privilege.teamcommunicator.can-view-all true Immediately
interaction-workspace privilege.teamcommunicator.can-view-favorites true Immediately
interaction-workspace privilege.teamcommunicator.can-view-recent-calls true Immediately
interaction-workspace privilege.teamcommunicator.display-agent-groups-availability true Immediately
interaction-workspace privilege.teamlead.can-coach-chat false Immediately
interaction-workspace privilege.teamlead.can-coach-current-voice false Immediately
interaction-workspace privilege.teamlead.can-coach-voice true Immediately
interaction-workspace privilege.teamlead.can-coach-<media-type> false Immediately
interaction-workspace privilege.teamlead.can-monitor-chat false Immediately
interaction-workspace privilege.teamlead.can-monitor-current-voice false Immediately
interaction-workspace privilege.teamlead.can-monitor-voice true Immediately
interaction-workspace privilege.teamlead.can-monitor-<media-type> false Immediately
interaction-workspace privilege.teamlead.can-stop-monitoring-chat true Immediately
interaction-workspace privilege.teamlead.can-stop-monitoring-voice true Immediately
interaction-workspace privilege.teamlead.can-switch-to-barge-in-chat true Immediately
interaction-workspace privilege.teamlead.can-switch-to-barge-in-voice true Immediately
interaction-workspace privilege.teamlead.can-switch-to-coach-chat true Immediately
interaction-workspace privilege.teamlead.can-use true Immediately
interaction-workspace privilege.voice.can-answer-call true Immediately
interaction-workspace privilege.voice.can-extend-after-call-work false Immediately
interaction-workspace privilege.voice.can-forward true Immediately
interaction-workspace privilege.voice.can-hold-retrieve-call true Immediately
interaction-workspace privilege.voice.can-make-call true Immediately
interaction-workspace privilege.voice.can-one-step-conference true Immediately
interaction-workspace privilege.voice.can-one-step-transfer true Immediately
interaction-workspace privilege.voice.can-reject-call true Immediately
interaction-workspace privilege.voice.can-release-a-held-call true Immediately
interaction-workspace privilege.voice.can-release-call true Immediately
interaction-workspace privilege.voice.can-send-dtmf true Immediately
interaction-workspace privilege.voice.can-set-interaction-disposition true Immediately
interaction-workspace privilege.voice.can-show-hold-duration false Immediately
interaction-workspace privilege.voice.can-show-post-call-duration false Immediately
interaction-workspace privilege.voice.can-two-step-conference true Immediately
interaction-workspace privilege.voice.can-two-step-transfer true Immediately
interaction-workspace privilege.voice.can-use true Immediately
interaction-workspace privilege.voice.consultation.can-use-caller-id false Immediately
interaction-workspace privilege.voice.make-call.can-use-caller-id true Immediately
interaction-workspace privilege.voice.show-monitoring.can-use true Immediately
interaction-workspace privilege.voice.single-step-conference.can-use-caller-id false Immediately
interaction-workspace privilege.voice.single-step-transfer.can-use-caller-id false Immediately
interaction-workspace privilege.voicemail.can-use false Immediately
interaction-workspace privilege.workbin.can-search-interactions false Immediately
interaction-workspace privilege.workbin.can-search-my-workbins-trees false Immediately
interaction-workspace privilege.workbins.can-use false Immediately
interaction-workspace privilege.workitem-channels.can-use false Immediately
interaction-workspace privilege.<media-type>.can-decline true Immediately
interaction-workspace privilege.<media-type>.can-mark-done true Immediately
interaction-workspace privilege.<media-type>.can-move-to-workbin true Immediately
interaction-workspace privilege.<media-type>.can-one-step-transfer true Immediately
interaction-workspace privilege.<media-type>.can-set-interaction-disposition true Immediately
interaction-workspace reporting.case.report-case-in-focus-duration false Immediately
interaction-workspace screen-recording.client.address 127.0.0.1 Immediately
interaction-workspace screen-recording.client.port 443 Immediately
interaction-workspace screen-recording.client.secure-connection true Immediately
interaction-workspace screen-recording.client.server-url No default value Immediately
interaction-workspace security.inactivity-alert-dialog-before-timeout 30 Immediately
interaction-workspace security.inactivity-timeout 0 Immediately
interaction-workspace security.web-content.sandbox-rights.default-authorizations ALLOW-SCRIPTS,ALLOW-FORMS,ALLOW-POPUPS,ALLOW-SAME-ORIGIN Immediately
interaction-workspace service-client-api.accepted-web-content-origins No default value Immediately
interaction-workspace service-client-api.block-markdone-timeout 1000 Immediately
interaction-workspace service-client-api.option.read-allowed-web-content-origin No default value Immediately
interaction-workspace service-client-api.rate-limit 0 Immediately
interaction-workspace service-client-api.rate-limit-quarantine-delay 30 Immediately
interaction-workspace service-client-api.rate-limit.<service-name> 0 Immediately
interaction-workspace service-client-api.user-data.read-allowed * Immediately
interaction-workspace service-client-api.user-data.write-allowed * Immediately
interaction-workspace sipendpoint.enable-auto-mute false Immediately
interaction-workspace sipendpoint.enable-webrtc-auth false Immediately
interaction-workspace sipendpoint.headset-unplugged.not-ready-reason No default value Immediately
interaction-workspace sipendpoint.headset-unplugged-set-not-ready true Immediately
interaction-workspace sipendpoint.max-failed-ping 5 Immediately
interaction-workspace sipendpoint.ping-interval 2000 Immediately
interaction-workspace sipendpoint.register-interval 1500 Immediately
interaction-workspace sipendpoint.register-max-attempts 10 Immediately
interaction-workspace sipendpoint.sip-server-address No default value Immediately
interaction-workspace sipendpoint.sip-server-address.peer No default value Immediately
interaction-workspace sipendpoint.transport-protocol UDP Immediately
interaction-workspace sipendpoint.uri No default value Immediately
interaction-workspace sipendpoint.wait-user-max-attempts 20 Immediately
interaction-workspace standard-response.categories $All$ Immediately
interaction-workspace statistics.agent-groups No default value Immediately
interaction-workspace statistics.available-page-sizes 10,20,30 Immediately
interaction-workspace statistics.default-page-size 50 Immediately
interaction-workspace statistics.displayed-statistics No default value Immediately
interaction-workspace statistics.gadget-statistics No default value Immediately
interaction-workspace statistics.gadget-statistics.max-size 10 Immediately
interaction-workspace statistics.queue-groups No default value Immediately
interaction-workspace statistics.refresh-time 20 Immediately
interaction-workspace statistics.routing-points No default value Immediately
interaction-workspace statistics.virtual-queues No default value Immediately
interaction-workspace system.cometd.timeout 60000 Immediately
interaction-workspace system.feedback false Immediately
interaction-workspace system.feedback.log-level trace Immediately
interaction-workspace system.feedback.log-size 1000 Immediately
interaction-workspace system.feedback.message.max-length 10000 Immediately
interaction-workspace system.feedback.submit-after-disconnect false Immediately
interaction-workspace system.log-level Trace Immediately
interaction-workspace system.timer.blinking-timeout 5 Immediately
interaction-workspace teamcommunicator.actions.display-mode hover Immediately
interaction-workspace teamcommunicator.add-recent-filters.voice No default value Immediately
interaction-workspace teamcommunicator.always-clear-textbox-on-new-interaction true Immediately
interaction-workspace teamcommunicator.corporate-favorites No default value Immediately
interaction-workspace teamcommunicator.list-filter-showing Agent,AgentGroup,RoutingPoint,Skill,InteractionQueue,Contact,CustomContact Immediately
interaction-workspace teamcommunicator.load-at-startup true Immediately
interaction-workspace teamcommunicator.max-favorites-size 50 Immediately
interaction-workspace teamcommunicator.max-size 50 Immediately
interaction-workspace teamcommunicator.max-suggestion-size 10 Immediately
interaction-workspace teamcommunicator.permissions.agent.exclude-from-agent-groups No default value Immediately
interaction-workspace teamcommunicator.permissions.agent.restrict-to-agent-groups No default value Immediately
interaction-workspace teamcommunicator.recent-max-records 10 Immediately
interaction-workspace teamcommunicator.request-start-timer 500 Immediately
interaction-workspace teamcommunicator.show-all-internal-targets false Immediately
interaction-workspace teamcommunicator.voice.consultation.exclude-numbers No default value Immediately
interaction-workspace teamcommunicator.voice.list-status-reachable NotReady Immediately
interaction-workspace teamcommunicator.voice.make-call.exclude-numbers No default value Immediately
interaction-workspace teamcommunicator.voice.single-step-conference.exclude-numbers No default value Immediately
interaction-workspace teamcommunicator.voice.single-step-transfer.exclude-numbers No default value Immediately
interaction-workspace teamlead.monitoring-scope call Immediately
interaction-workspace teamlead.myagents.enabled-channels voice,chat,email Immediately
interaction-workspace teamlead.myagents.manual-refresh.enabled true Immediately
interaction-workspace teamlead.myagents.pagination.limit 10 Immediately
interaction-workspace teamlead.myagents.refresh-rate 30 Immediately
interaction-workspace teamlead.myagents.thresholds.enabled false Immediately
interaction-workspace teamlead.myagents.thresholds.<media-type> No default value Immediately
interaction-workspace toast.case-data.content History,CaseData Immediately
interaction-workspace toast.case-data.format-business-attribute No default value Immediately
interaction-workspace toast.window-title ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) Immediately
interaction-workspace views.CaseSideRegion.activate-order ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView Immediately
interaction-workspace views.CaseSideRegion.order KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView Immediately
interaction-workspace views.ContactRegion.activate-order ContactInformationView,ContactHistoryView Immediately
interaction-workspace views.ContactRegion.order ContactInformationView,ContactHistoryView Immediately
interaction-workspace views.HistoryInteractionDetailsRegion.activate-order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView Immediately
interaction-workspace views.HistoryInteractionDetailsRegion.order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView Immediately
interaction-workspace views.InteractionDetailsRegion.activate-order ContactInteractionNotePadView,DispositionView Immediately
interaction-workspace views.InteractionDetailsRegion.order DispositionView,ContactInteractionNotePadView Immediately
interaction-workspace views.NavigationBarRegion.activate-order ConnectRegion,MonitoringRegion Immediately
interaction-workspace views.NavigationBarRegion.ConnectRegion.activate-order MyChannelsView,MyCampaignsView,MyHistoryView,WorkbinsView,InteractionsSearchView,ContactDirectoryView Immediately
interaction-workspace views.NavigationBarRegion.ConnectRegion.order MyChannelsView,MyCampaignsView,MyHistoryView,WorkbinsView,InteractionsSearchView,ContactDirectoryView Immediately
interaction-workspace views.NavigationBarRegion.MonitoringRegion.activate-order DashboardView,MyAgentsView Immediately
interaction-workspace views.NavigationBarRegion.MonitoringRegion.order DashboardView,MyAgentsView Immediately
interaction-workspace views.NavigationBarRegion.order ConnectRegion,MonitoringRegion Immediately
interaction-workspace views.SideBarRegion.order TeamCommunicatorView,NotificationsView,VoiceMailView,PerformanceTrackerView Immediately
interaction-workspace views.WorkbinInteractionDetailsRegion.activate-order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView Immediately
interaction-workspace views.WorkbinInteractionDetailsRegion.order ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView Immediately
interaction-workspace voice.auto-answer false Immediately
interaction-workspace voice.auto-answer.is-enabled-on-already-in-call true Immediately
interaction-workspace voice.caller-id.key-name IW_SelectedCallerId Immediately
interaction-workspace voice.cancel-after-call-work-on-business-call false Immediately
interaction-workspace voice.cancel-after-call-work-on-done false Immediately
interaction-workspace voice.clear-conference-on-release false Immediately
interaction-workspace voice.consultation.merge-attached-data-to-main false Immediately
interaction-workspace voice.dialing-bell No default value Immediately
interaction-workspace voice.enable-dtmf-tone false Immediately
interaction-workspace voice.floating-interaction-mode.auto-collapse false Immediately
interaction-workspace voice.hold-active-call-on-make-call true Immediately
interaction-workspace voice.hold-indicator-timer 30,60 Immediately
interaction-workspace voice.mark-done-on-release false Immediately
interaction-workspace voice.prompt-for-end false Immediately
interaction-workspace voice.reject.counter-key-name No default value Immediately
interaction-workspace voice.restore-state-on-back-in-service.is-enabled false Immediately
interaction-workspace voice.restore-state-on-back-in-service.time 3 Immediately
interaction-workspace voice.ringing-bell No default value Immediately
interaction-workspace voice.use-caller-id-display-name false Immediately
interaction-workspace voicemail.access-number No default value Immediately
interaction-workspace voicemail.notification-types personal, public Immediately
interaction-workspace voicemail.request-timeout 1 Immediately
interaction-workspace webrtc.service-urn No default value Immediately
interaction-workspace workbin.email.draft No default value Immediately
interaction-workspace workbin.email.draft.displayed-columns To,Subject,Submitted Immediately
interaction-workspace workbin.email.in-progress No default value Immediately
interaction-workspace workbin.email.in-progress.displayed-columns From,Subject,Received Immediately
interaction-workspace workbin.email.review No default value Immediately
interaction-workspace workbin.email.review.displayed-columns To,Subject,Submitted Immediately
interaction-workspace workbin.quick-search-attributes No default value Immediately
interaction-workspace workbin.<media-type>.<workbin-nickname> No default value Immediately
interaction-workspace workbin.<media-type>.<workbin-nickname>.displayed-columns From,To,Subject,Received Immediately
interaction-workspace workbin.<media-type>.<workbin-nickname>.quick-search-attributes No default value Immediately
interaction-workspace workbin.<media-type>.in-progress No default value Immediately
interaction-workspace workspace.web-content No default value Immediately
workspace-service attachment.max-file-upload-size 8 Immediately
workspace-service attachment.restrict-to-file-types jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json Immediately
workspace-service attachment.<media-name>.restrict-to-file-types jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json Immediately
workspace-service attachment.<media-type>.restrict-to-file-types jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json Immediately
This page was last modified on April 10, 2019, at 05:40.

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