Interaction Concentrator Options Reference
Welcome to the Options Reference for Interaction Concentrator. This document provides full information about all the configuration options that are set on the Interaction Concentrator application object and in Interaction Concentrator–related configuration sections on other objects, such as DNs.
Interaction Concentrator Application
Options for this component are contained in the following configuration sections:
Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.
The following options are configured at the application level (in other words, on the application object).
| Section | Option | Default | Changes Take Effect |
|---|---|---|---|
| Section | Option | Default | Changes Take Effect |
| callconcentrator | acc-proc-tout | ||
| callconcentrator | acc-queue-lifespan | 5 | Immediately |
| callconcentrator | acc-queue-size | 500 | Immediately |
| callconcentrator | adata-default-storage | public | After restart |
| callconcentrator | adata-extensions-history | none | After restart |
| callconcentrator | adata-reasons-history | none | After restart |
| callconcentrator | adata-spec-name | ccon_adata_spec.xml | Immediately |
| callconcentrator | adata-userdata-history | none | After restart |
| callconcentrator | advanced-ext-party-reconstruction | 0 | Immediately. |
| callconcentrator | agent-pstorage-name | apstorage.db | After restart |
| callconcentrator | calls-in-the-past | 0 | After restart |
| callconcentrator | cfg-annex | 0 | After restart |
| callconcentrator | cfg-auto-resync | 0 | Immediately. |
| callconcentrator | cfg-dbname | cfg-sync.db | After restart |
| callconcentrator | cfg-long-vag-script | 0 | Immediately |
| callconcentrator | cluster-iproxy-udata | cfg | After restart |
| callconcentrator | cseq-adjustment | 0 | Immediately |
| callconcentrator | db-schema-name | After restart | |
| callconcentrator | dbw-request-tout | 600 | Immediately |
| callconcentrator | dbw-seq-step | 500 | After restart |
| callconcentrator | dbw-seq-tout | 60 | Immediately |
| callconcentrator | dest-busy-processing | 0 | Immediately |
| callconcentrator | dss-no-data-tout | 300 | After restart |
| callconcentrator | enable-fwd-on-routing | 0 | Immediately |
| callconcentrator | enable-supervision-subscription | false | After restart |
| callconcentrator | extended-route-result | 0 | After restart |
| callconcentrator | gcti-mode-monitoring | 0 | After restart |
| callconcentrator | gcti-re-registration-tout | 0 10 | Immediately |
| callconcentrator | gls-active-reason-codes | 0 | After restart |
| callconcentrator | gls-acw-first | 0 | After restart |
| callconcentrator | gls-enforce-reason-code | 0 | After restart. |
| callconcentrator | gls-stats-update | 0 | After restart |
| callconcentrator | gls-stats-update-delta | 10 | After restart |
| callconcentrator | gls-store-event-seq | 1 | After restart |
| callconcentrator | gos-long-cust-field | 0 | Immediately |
| callconcentrator | gos-write-duplicate-metrics | 0 | After restart |
| callconcentrator | gos-write-metrics | 1 | After restart |
| callconcentrator | gos-write-metrics-only | 0 | After restart |
| callconcentrator | gud-cust-disp | 0 | Immediately |
| callconcentrator | gud-cust-disp-groups | 16 | After restart |
| callconcentrator | http-protocol-enabled | 1 | After restart |
| callconcentrator | ignore-milliseconds | 0 | Immediately |
| callconcentrator | log-call-failure | 0 | Immediately |
| callconcentrator | max-userdata-length | 255 | Immediately |
| callconcentrator | mcr-om-processing | 1 | After restart |
| callconcentrator | om-check-filter-flag | 1 | After restart |
| callconcentrator | om-flush-adata | 0 | Immediately |
| callconcentrator | om-force-adata | 0 | After restart |
| callconcentrator | om-max-in-memory | 100 | After restart |
| callconcentrator | om-memory-optimization | 0 | After restart |
| callconcentrator | partition-type | 0 | Immediately |
| callconcentrator | ph-use-epn | 0 | Immediately |
| callconcentrator | pq-backlog-alarm-threshold | 0 | After restart |
| callconcentrator | pq-backlog-clearance-threshold | 0 | After restart |
| callconcentrator | pq-dbname | icon_<dbid>.pq | After restart |
| callconcentrator | pq-purge-number | 10 | Immediately |
| callconcentrator | pq-startup-check | 1 | After restart |
| callconcentrator | pq-startup-purge | 0 | After restart |
| callconcentrator | role | all | After restart |
| callconcentrator | route-res-vqid-hist-enabled | 0 | After restart |
| callconcentrator | ssc-processing | 1 | Immediately |
| callconcentrator | start-cfg-sync | -1 | Immediately |
| callconcentrator | store-releasing-party | 0 | After restart |
| callconcentrator | store-route-result-reliability | 0 | After restart |
| callconcentrator | support-unicode | 0 | After restart |
| callconcentrator | suppress-user-data | 1 | After restart |
| callconcentrator | sync-call-data-limit | 1000000 | Immediately |
| callconcentrator | timestamp-processing | 0 | Immediately |
| callconcentrator | trim-broken-utf8 | 0 | Immediately |
| callconcentrator | tsync-threshold | 1000 | Immediately |
| callconcentrator | update-ixn-f-adata | false | Immediately |
| callconcentrator | use-dss-monitor | 0 | After restart |
| callconcentrator | use-nts-call-state | 0 | Immediately |
| callconcentrator | use-server-partyuuid | 0 | After restart |
| callconcentrator | vq-write-mode | 0 | After restart |
| custom-states | AgentRecordUserTypes | Immediately | |
| custom-states | AgentUserFields | No default value | After restart |
| custom-states | EventData | No default value | Immediately |
| custom-states | EventExtensions | No default value | Immediately |
| custom-states | GlobalData | No default value | Immediately |
| custom-states | max-party-info | 16 | Immediately |
| custom-states | store-event-data | none | Immediately |
| custom-states | store-event-extensions | none | Immediately |
| dbw-error-reactions | uniqueness | Immediately | |
| filter-data | acd-party-history | 0 | After restart |
| filter-data | acd-party-metrics | 0 | After restart |
| filter-data | call-history | 0 | After restart |
| filter-data | call-metrics | 0 | After restart |
| filter-data | external-party | 0 | After restart |
| filter-data | gls-all | 0 | After restart |
| filter-data | gls-ivr | 0 | After restart |
| filter-data | gls-metrics | 0 | After restart |
| filter-data | gls-no-person | 0 | After restart |
| filter-data | gls-queue | 0 | After restart |
| filter-data | gls-wm | 0 | After restart |
| filter-data | ir-history | 0 | After restart |
| filter-data | observer-party | 0 | After restart |
| filter-data | udata-history-terminated | 0 | After restart |
| http | port | No default value | After restart |
| http | protocol | sip | Immediately |
| http | transport | TCP | Immediately |
| listeners | user-named-option | No default value | Immediately |
| log | x-conn-debug-open | As specified by the x-server-trace-level option | Immediately |
| log | x-conn-debug-select | As specified by the x-server-trace-level option | Immediately |
| log | x-conn-debug-timers | As specified by the x-server-trace-level option | Immediately |
| log | x-conn-debug-write | As specified by the x-server-trace-level option | Immediately |
| log | x-print-attached-data | 0 | Immediately |
| log | x-print-treatment-attr | 1 | Immediately |
| log | x-server-config-trace-level | As specified by the x-server-trace-level option | Immediately |
| log | x-server-dbw-debug-level | As specified by the x-server-trace-level option | Immediately |
| log | x-server-dbw-trace-level | As specified by the x-server-trace-level option | Immediately |
| log | x-server-debug-level | 0 | Immediately |
| log | x-server-gcti-trace-level | As specified by the x-server-trace-level option | Immediately |
| log | x-server-http-trace-level | As specified by the x-server-trace-level option | Immediately |
| log | x-server-smtp-trace-level | As specified by the x-server-trace-level option | Immediately |
| log | x-server-trace-level | 0 | Immediately |
Other Configuration Objects
Switch
The following options are configured at the Switch level (in other words, on the Switch object).
| Section | Option | Default | Changes Take Effect |
|---|---|---|---|
| Section | Option | Default | Changes Take Effect |
| gts | call-deletion-timeout | 30 | Immediately |
| gts | delivered-flag | 0, 2 | After restart |
| gts | emulate-event-queued-extrp | -1 | Immediately |
| gts | emulate-event-queued-rp | -1 | Immediately |
| gts | emulate-event-queued-rq | -1 | Immediately |
| gts | fix-time-stamps | 0 | After restart |
| gts | gcti-re-registration-tout | 0 10 | Immediately |
| gts | gls-acw-first | -1 | After restart |
| gts | gls-associations-rule | -1, 0 | After restart |
| gts | gls-enable-acw-busy | 1 | After restart |
| gts | gls-flag-on-disconnect | 0 | Immediately |
| gts | gls-improve-data-for-agent | 0 | After restart |
| gts | gls-max-duration | 0 | Immediately |
| gts | gls-max-inactivity | 0 | Immediately |
| gts | gls-use-ts-id | 1 | After restart |
| gts | gts-dnis-detection | 0 | After restart |
| gts | lookup-queue-on-ringing | 1, 0 | After restart |
| gts | min-tsync-roundtrip | 50 | Immediately |
| gts | ring-divert | 0 | After restart |
| gts | same-dn | 0 | After restart |
| gts | sst-options | 0 | After restart |
| gts | support-dn-type-N | -1 | After ICON connects or reconnects to T-Server |
| gts | suppress-user-data | -1 | After restart |
| gts | switch-multi-links-enabled | 0 | After restart |
| gts | sync-calls-on-switchover | 1 | Immediately |
| gts | third-party-queue-in-divert | 0 | After restart |
| gts | use-server-partyuuid | -1 | After restart |
| gts | valid-digits | 0123456789 | Immediately |
This page was last edited on November 30, 2017, at 20:46.
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