Script Options
This page describes the ICON-related configuration options configured on the Annex tab of a Script configuration object of the interaction queue and simple routing (for a routing strategy) types. Interaction Concentrator processes these options.
The Script configuration options that affect Interaction Concentrator behavior are contained in a special configuration section, callconcentrator. If required, create this section on the Annex tab of the Script object.
callconcentrator Section
om-activity-report
Default Value: True
Valid Values: True, False
Changes Take Effect: After restart
Applies to objects of type simple routing. Specifies whether ICON stores activity data that is related to a particular strategy. If the value is set to false, ICON does not store in IDB any data about parties for this strategy or any user data changes that are made by this strategy.
Regardless of the value of this option, ICON processes EventInteractionStopped events.
om-memory-clean
Default Value: 0
Valid Values: 1, 0
Changes Take Effect: After restart
Dependencies: om-memory-optimization, om-max-in-memory
Applies to objects of type interaction queue. Specifies whether ICON immediately removes an interaction from memory when the interaction is placed in the interaction queue.
Valid values:
- 0 - ICON does not take any special action to remove an interaction when it is placed in the interaction queue.
- 1 - ICON immediately removes an interaction when it is placed in the interaction queue.
Important: The Application-level om-memory-optimization option must be set to true for the om-memory-clean option to work.
Regardless of the value of this option, the removal of an interaction from ICON memory can be triggered by the value set for the Application-level om-max-in-memory option.