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Reporting and Analytics Aggregates Options Reference

Welcome to the Options Reference for Reporting and Analytics Aggregates. This document provides full information about all the configuration options that are set on the Reporting and Analytics Aggregates application object and in Reporting and Analytics Aggregates–related configuration sections on other objects, such as DNs.


For more information about how to configure Reporting and Analytics Aggregates (RAA) options on various objects, including Genesys Info Mart Application, see the section 'How Do I Configure Genesys Info Mart for Aggregation?' in the Reporting and Analytics Aggregates Deployment Guide.

Genesys Info Mart Application

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
agg agg-level-<level>-delay 0 After restart
agg deadlock-threshold 1800 (30 min) After restart
agg default-tz-offsets 0,0 After restart
agg level-of-log .:INFO After restart
agg realtime-offset 900 (15 minutes) Either:
  • In autonomous mode, upon restart of the aggregation process.
  • In integrated mode, immediately upon every 5-minute reevaluation.
agg sub-hour-interval 30min After restart
agg warning-threshold 300 seconds (5 minutes) After restart
agg writer-schedule default=flex(3:1)
(Three writers that are dedicated to Z1 and one writer that is dedicated to Z2.)
Either:
  • In autonomous mode, upon the next start of the aggregation process.
  • In integrated mode, immediately upon every 5-minute reevaluation.
agg zone-offset 115200 (32 hours) After restart of the aggregation process
agg-feature enable-bgs No default value After restart of the aggregation process
agg-feature enable-callback No default value After restart of the aggregation process
agg-feature enable-chat No default value After restart of the aggregation process
agg-feature enable-cobrowse No default value After restart of the aggregation process
agg-feature enable-gpr No default value After restart of the aggregation process.
agg-feature enable-gpr-fcr No default value After restart of the aggregation process.
agg-feature enable-sdr-survey No default value After restart of the aggregation process
agg-feature eServicesSM No default value
agg-feature excludeConsult none (include consult interactions) After restart of the aggregation process
agg-feature materialize-subhour-in-db No default value After restart of the aggregation process
agg-feature ms-sql-std-edition No default value Upon restart of the aggregation process
agg-feature no-queue-user-data No default value After restart of the aggregation process.
agg-feature partitioned-gim No default value After restart of the aggregation process
agg-gim-thld-AGENT-IXN <media> The value specified by the default option. After the next run of aggregation.
agg-gim-thld-AGENT-IXN default 5 After start of the next aggregation cycle
agg-gim-thld-ID-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-ID-IXN default 5,15,3600,7200 After start of the next aggregation cycle
agg-gim-thld-QUEUE-ABN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-ABN default 5,15,30,45,60,90,120,180,240,3600,7200,14400,28800,43200,57600,72000,86400,172800,259200 Upon start of the next aggregation cycle
agg-gim-thld-QUEUE-ACC <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-ACC default 5,15,30,45,60,90,120,180,240,3600,7200,14400,28800,43200,57600,72000,86400,172800,259200 Upon start of the next aggregation cycle
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-IXN default 5,15,15,5,15,15 Upon start of the next aggregation cycle
agg-populate-disable default No default value Upon start of the next aggregation cycle
gim-etl aggregation-engine-class-name GIMAgg.GimInterfaceImpl.AggregationImpl After restart
schedule aggregate-duration 23:00 (23 hours) Immediately
schedule aggregate-schedule 0 1 (once a day starting at 1:00 AM) Immediately
schedule run-aggregates true Immediately


Other Configuration Objects

Database Access Point (DAP)

The following options are configured at the DAP level (in other words, on the DAP object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
gim-etl agg-jdbc-url No default value On restart of the Genesys Info Mart Server.


DN

The following options are configured at the DN level (in other words, on the DN object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-IXN default 5,15,15,5,15,15 Upon start of the next aggregation cycle


Script

The following options are configured at the Script level (in other words, on the Script object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.


Switch

The following options are configured at the Switch level (in other words, on the Switch object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-IXN default 5,15,15,5,15,15 Upon start of the next aggregation cycle.


Tenant

The following options are configured at the Tenant level (in other words, on the Tenant object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
agg-gim-thld-AGENT-IXN <media> The value specified by the default option. After the next run of aggregation.
agg-gim-thld-AGENT-IXN default 5 After start of the next aggregation cycle
agg-gim-thld-ID-IXN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-ID-IXN default 5,15,3600,7200 After start of the next aggregation cycle
agg-gim-thld-QUEUE-ABN <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-ABN default 5,15,30,45,60,90,120,180,240,3600,7200,14400,28800,43200,57600,72000,86400,172800,259200 Upon start of the next aggregation cycle
agg-gim-thld-QUEUE-ACC <media> The value specified by the default option. Upon the next run of aggregation.
agg-gim-thld-QUEUE-ACC default 5,15,30,45,60,90,120,180,240,3600,7200,14400,28800,43200,57600,72000,86400,172800,259200 Upon start of the next aggregation cycle
agg-gim-thld-QUEUE-IXN <media> The value specified by the default option. Upon the next run of aggregation.

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This page was last modified on November 20, 2017, at 07:28.