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agg-feature Section



  

Use the aggregate-feature section of a Genesys Info Mart application to enable aggregation of special features. This section must be named [agg-feature].


enable-bgs

Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.003

Instructs RAA to enable the Bot Gateway Server (BGS) table: AGT_BGS_SESSION. To have RAA exclude BGS data, remove this option from this section.

enable-callback

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process


Instructs RAA to aggregate callback data.

To have RAA exclude callback interactions, remove this option from this section.

enable-chat

Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.003

Instructs RAA to enable the AGT_CHAT_STATS table. To have RAA exclude chat data, remove this option from this section.

enable-cobrowse

Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.006

Instructs RAA to enable the Co-browse table (AGT_COBROWSE_AGENT). To have RAA exclude Co-browse data, remove this option from this section.

enable-gpr

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process.


Enables Genesys Predictive Routing (GPR) - related columns in four aggregate tables (AG2_ID, AG2_I_AGENT, AG2_QUEUE, and AG2_QUEUE_GRP).

To have RAA exclude Predictive Reporting data from these tables, remove this option from this section. The columns are not presented if feature is not enabled.

The GPR columns are as follows:

AG2_ID GPM_PREDICTOR_KEY GPM_MODEL_KEY GPM_RESULT_KEY GPM_AGENT_SCORE GPM_ACTIVE GPM_ERROR GPM_WAIT_TIME

AG2_I_AGENT GPM_PREDICTOR_KEY GPM_MODEL_KEY GPM_RESULT_KEY GPM_AGENT_SCORE GPM_ACTIVE GPM_ERROR

AG2_QUEUE GPM_PREDICTOR_KEY GPM_MODEL_KEY GPM_RESULT_KEY GPM_AGENT_SCORE GPM_ACTIVE GPM_ERROR

AG2_QUEUE_GRP GPM_PREDICTOR_KEY GPM_MODEL_KEY GPM_RESULT_KEY GPM_AGENT_SCORE GPM_ACTIVE GPM_ERROR

enable-gpr-fcr

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process.


Enables the aggregate table ID_FCR (AG2_ID_FCR), which provides aggregate information to support reporting on Genesys Predictive Routing (GPR).

To have RAA exclude Predictive Reporting data, remove this option from this section. The table is not presented if feature is not enabled.

The AG2_ID_FCR table contains the following columns:

SELECT DATE_TIME_KEY, INTERACTION_DESCRIPTOR_KEY, TENANT_KEY, MEDIA_TYPE_KEY, INTERACTION_TYPE_KEY, USER_DATA_KEY1, USER_DATA_KEY2, GPM_PREDICTOR_KEY, GPM_MODEL_KEY, GPM_RESULT_KEY, ACCEPTED, ACCEPTED_FCR, ACCEPTED_CUSTID FROM AG2_ID_FCR_DAY;

enable-sdr-survey

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.48

Instructs RAA to enable SDR Survey tables. To have RAA exclude SDR Survey data, remove this option from this section.

eServicesSM

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect:


Instructs RAA to map IRF_USER_DATA_KEYS.GEN_ES_KEY to USER_DATA_KEY1 in the H_ID, H_AGENT, H_AGENT_GRP, and H_AGENT_QUEUE hierarchies, and populate aggregated data for social-media measures in some of the aforementioned hierarchies.

Causes RAA to populate aggregated data for the following social-media measures:

  • INFLUENCE
  • INFLUENCE_ENTERED
  • INFLUENCE_OFFERED
  • ACTIONABILITY
  • ACTIONABILITY_ENTERED
  • ACTIONABILITY_OFFERED
  • SENTIMENT
  • SENTIMENT_ENTERED
  • SENTIMENT_OFFERED

Refer to the Reporting and Analytics Aggregates Reference Manual for descriptions of these database fields. To stop population of the aforementioned fields, remove this option from this section.

excludeConsult

Default Value: none (include consult interactions)
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process


Instructs RAA to exclude consult interactions in ACC and ABN queue aggregates, and count only customer calls (thus mimicking release 8.1.1 behavior).

To have RAA include consult interactions, remove this option from this section.

materialize-subhour-in-db

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process


Instructs RAA to materialize RAA subhour views as tables.

Remove this option from this section to have RAA replace the SUBHR table with a view (for disposition-based hierarchies only).

ms-sql-std-edition

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: Upon restart of the aggregation process


Instructs RAA to enable support for MS SQL Server Standard Edition. Note that support for MS SQL Server Standard Edition is enabled automatically in most release 8.5 deployment scenarios, so this option is not needed in most deployments.

no-queue-user-data

Default Value: No default value

Valid Values: Either:
  • WORKBIN_KEY—if the deployment includes preexisting customization with USER_DATA_KEY1, USER_DATA_KEY2, and INTERACTION_DESCRIPTOR_KEY columns.
  • INTERACTION_DESCRIPTOR_KEY—if the deployment includes preexisting customization only with USER_DATA_KEY1, and USER_DATA_KEY2 columns.

Changes Take Effect: After restart of the aggregation process.


Instructs RAA to ignore prexisting customizations and use out-of-box definitions.

Remove this option from this section to have RAA disable out-of-box user-data support when preexisting user-data is present.

partitioned-gim

Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process


Instructs RAA to apply the partition kit.

Remove this option from this section to disable the partition kit.
Note that, in releases that support this option, partition-kit.ss files are no longer needed. This option replaces the functionality formerly provided through partition-kit.ss files.

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This page was last modified on November 20, 2017, at 07:28.