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Workspace Web Edition 9



All of the Workspace Web Edition 9 configuration options are configured in the interaction-workspace section. This is a section that you create in the annex of the object to which you want to apply the option. Most of these options can be configured hierarchically at the Application, Agent Group, or User level; some can be configured on other objects such as DNs, skills, and switches.

The values specified for many options can also be overridden by Routing Strategies that reference Transaction objects.

Workspace options are grouped by functionality. The first word in the name of the option indicates the functional area to which the option belongs. For example, the option chat.auto-answer is part of the chat functionality group. It enables you to specify that incoming chat interactions are answered automatically. The options are named to help you know quickly what the option does.

The Workspace Web Edition Configuration Guide contains topics specific to configuring options as a group to manage each functional area. For example, you can read about setting up the Chat channel in the Chat topic.

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured on the Application, Agent Group, User, or other object.

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
crm-adapter click-to-dial.preprocessing-rules default When the session is started or restarted.
crm-adapter salesforce.activity-log.enabled-call-types Inbound, Outbound, Internal, Consult When the session is started or restarted.
crm-adapter salesforce.activity-log.enabled-chat-types Inbound When the session is started or restarted.
crm-adapter salesforce.activity-log.enabled-openmedia-types Inbound When the session is started or restarted.
crm-adapter salesforce.activity-log.field-mapping No default value When the session is started or restarted.
crm-adapter salesforce.activity-log.mode search_query When the session is started or restarted.
crm-adapter salesforce.activity-log.on-screenpop false When the session is started or restarted.
crm-adapter salesforce.activity-log.status Completed When the session is started or restarted.
crm-adapter salesforce.activity-log.ui-association false When the session is started or restarted.
crm-adapter salesforce.block-adapter-multitab false When the session is started or restarted
crm-adapter salesforce.chat.include-transcript-in-desc true When the session is started or restarted.
crm-adapter salesforce.chat.transcript-custom-field-name No default value When the session is started or restarted.
crm-adapter salesforce.debug-notifications false When the session is started or restarted.
crm-adapter salesforce.email.include-body-in-desc false When the session is started or restarted.
crm-adapter salesforce.enable-click-to-dial true When the session is started or restarted.
crm-adapter salesforce.enable-in-focus-page-transfer false When the session is started or restarted.
crm-adapter salesforce.keep-session-alive false When the session is started or restarted.
crm-adapter salesforce.message-channel.name When the session is started or restarted.
crm-adapter salesforce.new-record.field-mapping When the session is started or restarted.
crm-adapter salesforce.notifications false When the session is started or restarted.
crm-adapter salesforce.run-apex.class No default value
crm-adapter salesforce.run-apex.events No default value
crm-adapter salesforce.run-apex.userdata-key-list When the session is started or restarted.
crm-adapter salesforce.user-data.object-id-key No default value When the session is started or restarted.
crm-adapter salesforce.user-data.object-name-key No default value When the session is started or restarted.
crm-adapter salesforce.user-data.object-type-key No default value When the session is started or restarted.
crm-adapter screenpop.chat.on-invite false When the session is started or restarted.
crm-adapter screenpop.email.on-create false
crm-adapter screenpop.email.on-invite false When the session is started or restarted.
crm-adapter screenpop.enable-for-consult false When the session is started or restarted.
crm-adapter screenpop.enable-for-internal-calls true When the session is started or restarted.
crm-adapter screenpop.for-outbound When the session is started or restarted.
crm-adapter screenpop.id-key-regex No default value When the session is started or restarted.
crm-adapter screenpop.include-ani-in-search true When the session is started or restarted.
crm-adapter screenpop.include-dnis-in-search false When the session is started or restarted.
crm-adapter screenpop.object-api-name When the session is started or restarted.
crm-adapter screenpop.object-type SOBJECT After the next platform configuration refresh interval.
crm-adapter screenpop.object-type-flow No default value After the next platform configuration refresh interval.
crm-adapter screenpop.object-type-list No default value After the next platform configuration refresh interval.
crm-adapter screenpop.object-type-new-record No default value After the next platform configuration refresh interval.
crm-adapter screenpop.object-type-object-home No default value After the next platform configuration refresh interval.
crm-adapter screenpop.object-type-search No default value After the next platform configuration refresh interval.
crm-adapter screenpop.object-type-url No default value After the next platform configuration refresh interval.
crm-adapter screenpop.on-ringing false When the session is started or restarted.
crm-adapter screenpop.openmedia.on-invite false When the session is started or restarted.
crm-adapter screenpop.preprocessing-rule default When the session is started or restarted.
crm-adapter screenpop.save-new-record-criterion When the session is started or restarted.
crm-adapter screenpop.search-key-regex cti_ When the session is started or restarted.
crm-adapter screenpop.transfer-object-key id_transfer_object When the session is started or restarted.
crm-adapter templates.salesforce.chat.subject false Immediately
crm-adapter templates.salesforce.email.subject false Immediately
crm-adapter templates.salesforce.inbound-voice.subject false Immediately
crm-adapter templates.salesforce.internal-voice.subject false Immediately
crm-adapter templates.salesforce.openmedia.subject false Immediately
crm-adapter templates.salesforce.outbound-voice.subject false Immediately
crm-adapter templates.salesforce.transfer-voice.subject false Immediately
crm-adapter templates.salesforce.<interaction type>.subject {interaction.callType} call to {interaction.dnis} When the session is started or restarted.
interaction-workspace <media-type>.auto-answer false After the next platform configuration refresh interval.
interaction-workspace <media-type>.auto-answer.enable-reject false After the next platform configuration refresh interval.
interaction-workspace <media-type>.auto-answer.timer 0 After the next platform configuration refresh interval.
interaction-workspace <media-type>.detail-region.default-display-mode Medium After the next platform configuration refresh interval.
interaction-workspace <media-type>.prompt-for-done false After the next platform configuration refresh interval.
interaction-workspace <media-type>.ringing-bell No default value Immediately
interaction-workspace accessibility.agent-state-change-bell No default value Immediately
interaction-workspace accessibility.dialog-bell No default value Immediately
interaction-workspace accessibility.dialog-error-bell No default value Immediately
interaction-workspace accessibility.focus-on-interaction-toast false After the next platform configuration refresh interval.
interaction-workspace accessibility.interaction-state-change-bell No default value Immediately
interaction-workspace accessibility.outbound-campaign-state-change-bell No default value Immediately
interaction-workspace accessibility.permanent-statistics-change-bell No default value Immediately
interaction-workspace accessibility.supervision-state-change-bell No default value Immediately
interaction-workspace accessibility.tooltip.hide-on-click true Immediately
interaction-workspace accessibility.tooltip.is-hoverable false Immediately
interaction-workspace accessibility.tooltip.show-on-focus false Immediately
interaction-workspace accessibility.visual-impairment-profile false After the next platform configuration refresh interval.
interaction-workspace accessibility.voicemail-message-change-bell No default value Immediately
interaction-workspace accessibility.warning-message-bell No default value Immediately
interaction-workspace accessibility.<media-type>.focus-on-interaction-toast false After the next platform configuration refresh interval.
interaction-workspace agent-assist.confidence.article.enable true Immediately
interaction-workspace agent-assist.confidence.article.threshold.high 80 Immediately
interaction-workspace agent-assist.confidence.article.threshold.low 50 Immediately
interaction-workspace agent-assist.confidence.faq.enable true Immediately
interaction-workspace agent-assist.confidence.faq.threshold.high 80 Immediately
interaction-workspace agent-assist.confidence.faq.threshold.low 50 Immediately
interaction-workspace agent-assist.feedback.article.enable true Immediately
interaction-workspace agent-assist.feedback.faq.enable true Immediately
interaction-workspace agent-assist.service-url No default value Immediately
interaction-workspace agent-assist.suggestion.enable true Immediately
interaction-workspace agent-assist.voice-transcript.enable true Immediately
interaction-workspace agent-status.after-call-work-reasons No default value After the next platform configuration refresh interval.
interaction-workspace agent-status.enabled-actions-by-channel Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff After the next platform configuration refresh interval.
interaction-workspace agent-status.enabled-actions-global Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff After the next platform configuration refresh interval.
interaction-workspace agent-status.not-ready-reasons No default value After the next platform configuration refresh interval.
interaction-workspace agent-status.ready-workmode unknown After the next platform configuration refresh interval.
interaction-workspace alert.timeout 10 After the next platform configuration refresh interval.
interaction-workspace auth.session.invalidate-on-logout true After the next platform configuration refresh interval.
interaction-workspace callback.callback-information.content PhoneNumber,Comments Immediately
interaction-workspace callback.callback-types-business-attribute No default value Immediately
interaction-workspace callback.default-date.is-automatically-selected true Immediately
interaction-workspace callback.time-slot.field-type WIDGET Immediately
interaction-workspace case-data.float-separator . After the next platform configuration refresh interval.
interaction-workspace chat.auto-answer false After the next platform configuration refresh interval.
interaction-workspace chat.detail-region.default-display-mode Medium After the next platform configuration refresh interval.
interaction-workspace chat.enable-auto-disconnect true After the next platform configuration refresh interval.
interaction-workspace chat.new-message-bell No default value Immediately
interaction-workspace chat.nickname $Agent.UserName$ After the next platform configuration refresh interval.
interaction-workspace chat.on-hold-queue No default value After the next platform configuration refresh interval.
interaction-workspace chat.os-emoji-is-enabled true After the next platform configuration refresh interval.
interaction-workspace chat.pending-response-to-customer 30,50 After the next platform configuration refresh interval.
interaction-workspace chat.prompt-for-done false After the next platform configuration refresh interval.
interaction-workspace chat.prompt-for-end false After the next platform configuration refresh interval.
interaction-workspace chat.push-url.max-records 20 After the next platform configuration refresh interval.
interaction-workspace chat.ringing-bell No default value Immediately
interaction-workspace chat.time-stamp true After the next platform configuration refresh interval.
interaction-workspace chat.typing-is-enabled true After the next platform configuration refresh interval.
interaction-workspace chat.typing-timeout 10 After the next platform configuration refresh interval.
interaction-workspace contact.all-interactions-default-time-filter-main 1M After the next platform configuration refresh interval.
interaction-workspace contact.all-interactions-displayed-columns Status,Subject,StartDate,EndDate Immediately
interaction-workspace contact.all-interactions-quick-search-attributes Subject After the next platform configuration refresh interval.
interaction-workspace contact.available-directory-page-sizes 5,10,25,50 After the next platform configuration refresh interval.
interaction-workspace contact.cache-timeout-delay 0 After the next platform configuration refresh interval.
interaction-workspace contact.create-contact.check-duplicate false Immediately
interaction-workspace contact.date-search-types On,OnOrAfter,Before,Between After the next platform configuration refresh interval.
interaction-workspace contact.default-directory-page-size 10 After the next platform configuration refresh interval.
interaction-workspace contact.directory-displayed-columns LastName,FirstName,PhoneNumber,EmailAddress After the next platform configuration refresh interval.
interaction-workspace contact.directory-search-attributes LastName,FirstName,PhoneNumber,EmailAddress After the next platform configuration refresh interval.
interaction-workspace contact.directory-search-mode sql After the next platform configuration refresh interval.
interaction-workspace contact.displayed-attributes Title,FirstName,LastName,PhoneNumber,EmailAddress After the next platform configuration refresh interval.
interaction-workspace contact.email-address-validation.attributes EmailAddress After the next platform configuration refresh interval.
interaction-workspace contact.enable-force-delete-contact false After the next platform configuration refresh interval.
interaction-workspace contact.history-default-time-filter-main 1M After the next platform configuration refresh interval.
interaction-workspace contact.history-default-view-conversations false Immediately
interaction-workspace contact.history-displayed-columns Status,Subject,StartDate,EndDate,OwnerId After the next platform configuration refresh interval.
interaction-workspace contact.history-displayed-columns-conversations Status,Subject,StartDate,EndDate Immediately
interaction-workspace contact.history.media-filters voice,email,chat,twitter,facebook,$OtherMedia$ After the next platform configuration refresh interval.
interaction-workspace contact.history-quick-search-attributes Subject Immediately
interaction-workspace contact.history.quick-search.max-input-length 10 Immediately
interaction-workspace contact.history-search-attribute-group.<group-name> No default value After the next platform configuration refresh interval.
interaction-workspace contact.history-search-attributes Status,StartDate,EndDate,Subject After the next platform configuration refresh interval.
interaction-workspace contact.last-called-agent.enable false After the next platform configuration refresh interval.
interaction-workspace contact.last-called-agent.<media-type>.enable false After the next platform configuration refresh interval.
interaction-workspace contact.lookup.auto-assign-mode true After the next platform configuration refresh interval.
interaction-workspace contact.lookup.enable true After the next platform configuration refresh interval.
interaction-workspace contact.lookup.enable-create-contact true After the next platform configuration refresh interval.
interaction-workspace contact.lookup.voice.intercommunication.use-dialed-phone-number true Immediately
interaction-workspace contact.lookup.voice.use-dialed-phone-number false After the next platform configuration refresh interval.
interaction-workspace contact.lookup.voice.use-formatted-number true Immediately
interaction-workspace contact.lookup.<media-type>.auto-assign-mode true After the next platform configuration refresh interval.
interaction-workspace contact.lookup.<media-type>.enable true After the next platform configuration refresh interval.
interaction-workspace contact.lookup.<media-type>.enable-create-contact true Immediately
interaction-workspace contact.mandatory-attributes FirstName,LastName After the next platform configuration refresh interval.
interaction-workspace contact.multiple-value-attributes PhoneNumber,EmailAddress After the next platform configuration refresh interval.
interaction-workspace contact.myhistory-default-time-filter-main 1M After the next platform configuration refresh interval.
interaction-workspace contact.myhistory-displayed-columns Status,Subject,StartDate,EndDate After the next platform configuration refresh interval.
interaction-workspace contact.myhistory-displayed-columns-conversations Status,Subject,StartDate,EndDate Immediately
interaction-workspace contact.myhistory-quick-search-attributes Subject Immediately
interaction-workspace contact.phone-number-validation.attributes PhoneNumber After the next platform configuration refresh interval.
interaction-workspace contact.phone-number-validation.enable true Immediately
interaction-workspace contact.potential-match.search-query.and-clause No default value Immediately
interaction-workspace contact.potential-match.search-query.or-clause PhoneNumber, EmailAddress Immediately
interaction-workspace contact.related-interactions.custom-attributes No default value Immediately
interaction-workspace contact.related-interactions.open.max-number 10 Immediately
interaction-workspace contact.related-interactions.sort-by.attributes $All$ Immediately
interaction-workspace contact.suggested-contacts.max-limit 50 Immediately
interaction-workspace contact.ucs-interaction.voice-campaign.create-without-contact false Immediately
interaction-workspace contact.ucs-interaction.voice-campaign.enable-create false After the next platform configuration refresh interval.
interaction-workspace contact.ucs-interaction.voice.enable-create true After the next platform configuration refresh interval.
interaction-workspace contact.ucs-interaction.voice.enable-create-without-contact false Immediately
interaction-workspace contact.ucs-interaction.voice.unanswered.enable-create false After the next platform configuration refresh interval.
interaction-workspace contact.ucs-interaction.<media-type>.enable-create true After the next platform configuration refresh interval.
interaction-workspace disaster-recovery.authentication-mode INTERNAL Immediately
interaction-workspace disaster-recovery.enabled false Immediately
interaction-workspace editor.default-font Serif After the next platform configuration refresh interval.
interaction-workspace editor.default-font-size 9 After the next platform configuration refresh interval.
interaction-workspace editor.font-sizes 8,9,10,11,12,14,16,18,20,22,24,26,28,36,48,72 After the next platform configuration refresh interval.
interaction-workspace editor.fonts Serif,Sans-serif,Monospace,Cursive,Fantasy,Tahoma,Roboto,Arial,Helvetica After the next platform configuration refresh interval.
interaction-workspace editor.SRL.shortcuts.prefix # After the next platform configuration refresh interval.
interaction-workspace email.allowed-image-extensions jpg,gif,png After the next platform configuration refresh interval.
interaction-workspace email.auto-answer false After the next platform configuration refresh interval.
interaction-workspace email.default-queue No default value After the next platform configuration refresh interval.
interaction-workspace email.detail-region.default-display-mode Medium After the next platform configuration refresh interval.
interaction-workspace email.enable-email-address-validation true After the next platform configuration refresh interval.
interaction-workspace email.enable-toggle-format false After the next platform configuration refresh interval.
interaction-workspace email.from-addresses No default value After the next platform configuration refresh interval.
interaction-workspace email.html-format true After the next platform configuration refresh interval.
interaction-workspace email.include-original-text-in-reply true After the next platform configuration refresh interval.
interaction-workspace email.inline-forward-header $FullHeader$ After the next platform configuration refresh interval.
interaction-workspace email.inline-forward-prefix Fwd: After the next platform configuration refresh interval.
interaction-workspace email.inline-forward-queue No default value After the next platform configuration refresh interval.
interaction-workspace email.insert-url.max-records 20 Immediately
interaction-workspace email.mandatory-subject true After the next platform configuration refresh interval.
interaction-workspace email.max-attachment-size 0 After the next platform configuration refresh interval.
interaction-workspace email.max-attachments-size 0 After the next platform configuration refresh interval.
interaction-workspace email.outbound.editable-bcc-addresses true After the next platform configuration refresh interval.
interaction-workspace email.outbound.editable-cc-addresses true After the next platform configuration refresh interval.
interaction-workspace email.outbound.editable-to-addresses true After the next platform configuration refresh interval.
interaction-workspace email.outbound-queue No default value After the next platform configuration refresh interval.
interaction-workspace email.print.print-content From,To,Cc,Subject,Body,Date,Attachment,InteractionType After the next platform configuration refresh interval.
interaction-workspace email.prompt-for-done false After the next platform configuration refresh interval.
interaction-workspace email.qa-review-dispositions-business-attribute No default value After the next platform configuration refresh interval.
interaction-workspace email.quote-char > After the next platform configuration refresh interval.
interaction-workspace email.quote-header On <date>, <contact> wrote: After the next platform configuration refresh interval.
interaction-workspace email.reply-format auto After the next platform configuration refresh interval.
interaction-workspace email.reply-prefix Re: After the next platform configuration refresh interval.
interaction-workspace email.ringing-bell No default value Immediately
interaction-workspace email.signature No default value After the next platform configuration refresh interval.
interaction-workspace email.signature.attachments.enable false Immediately
interaction-workspace email.signature.line-<n> No default value After the next platform configuration refresh interval.
interaction-workspace email.signature.process-embedded-images.enable false Immediately
interaction-workspace expression.gws-url.capturing-groups https:\/\/(?:gapi|gwa)-(.*)\.genesyscloud\.com Immediately
interaction-workspace expression.gws-url.capturing-groups-<n> https:\/\/(.*)-(?:gapi|gwa)-(.*)\.genesyscloud\.com Immediately
interaction-workspace expression.identify.email-address (\w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*) After the next platform configuration refresh interval.
interaction-workspace expression.identify.phone-number (?:(?:[\+]?([\d]{1,3}(?:[]*|[\-.])))?[(]?([\d]{1,3})[\-\/)]?(?:[]+|[\-.])?)?([\d]{3,}) After the next platform configuration refresh interval.
interaction-workspace expression.outbound-campaign-phone-number ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ After the next platform configuration refresh interval.
interaction-workspace expression.phone-number.supported-characters 0123456789+ After the next platform configuration refresh interval.
interaction-workspace expression.url (http:\/\/(www.)?|https:\/\/(www.)?|ftp:\/\/(www.)|www.){1}([0-9A-Za-z+&@#\/%?=~_|!:,.;-]+\.+[0-9A-Za-z]{2,6})([0-9A-Za-z+&&#6 After the next platform configuration refresh interval.
interaction-workspace expression.validate.email-address ^([A-Za-z0-9._-]+)@([A-Za-z0-9.-]+)\.([A-Za-z]{2,6})$ After the next platform configuration refresh interval.
interaction-workspace expression.validate.phone-number ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ After the next platform configuration refresh interval.
interaction-workspace interaction.auto-focus true After the next platform configuration refresh interval.
interaction-workspace interaction.auto-focus.<media-type> true After the next platform configuration refresh interval.
interaction-workspace interaction-bar.quick-access-modes Pinned,Floating After the next platform configuration refresh interval.
interaction-workspace interaction-bar.quick-access-modes.<media-type> Pinned,Floating After the next platform configuration refresh interval.
interaction-workspace interaction.case-data.content History,CaseData After the next platform configuration refresh interval.
interaction-workspace interaction.case-data.enable-hyperlink false After the next platform configuration refresh interval.
interaction-workspace interaction.case-data.format-business-attribute No default value After the next platform configuration refresh interval.
interaction-workspace interaction.case-data.frame-color #17849D After the next platform configuration refresh interval.
interaction-workspace interaction.disposition.cache-timeout-delay -1 After the next platform configuration refresh interval.
interaction-workspace interaction.disposition.folder-name-depth-<n> No default value After the next platform configuration refresh interval.
interaction-workspace interaction.disposition.is-expanded-on-display true After the next platform configuration refresh interval.
interaction-workspace interaction.disposition.is-mandatory false After the next platform configuration refresh interval.
interaction-workspace interaction.disposition.key-name DispositionCode After the next platform configuration refresh interval.
interaction-workspace interaction.disposition.use-attached-data false After the next platform configuration refresh interval.
interaction-workspace interaction.disposition.value-business-attribute DispositionCode After the next platform configuration refresh interval.
interaction-workspace interaction.group-recovered-interactions.activate-threshold 15 Immediately
interaction-workspace interaction.group-recovered-interactions.enable true Immediately
interaction-workspace interaction-management.available-interaction-page-sizes 5,10,25,50 After the next platform configuration refresh interval.
interaction-workspace interaction-management.default-interaction-page-size 10 After the next platform configuration refresh interval.
interaction-workspace interaction-management.filters No default value After the next platform configuration refresh interval.
interaction-workspace interaction-management.filters.quick-search-attributes No default value After the next platform configuration refresh interval.
interaction-workspace interaction-management.interactions-filter.displayed-columns From,To,Subject,Received After the next platform configuration refresh interval.
interaction-workspace interaction-management.markdone.mandatory-case-data-check.enable false Immediately
interaction-workspace interaction-management.move-to-workbin.restrict-to-my-team false After the next platform configuration refresh interval.
interaction-workspace interaction.override-option-key No default value After the next platform configuration refresh interval.
interaction-workspace interaction.reject-route No default value Immediately
interaction-workspace interaction.reject-route.default-method redirect Immediately
interaction-workspace interaction.related.disposition.key-name $Default$ Immediately
interaction-workspace interaction.related.disposition.value-business-attribute $Default$ Immediately
interaction-workspace interaction.voice.anonymous-contact.key-name No default value After the next platform configuration refresh interval.
interaction-workspace interaction.web-content No default value After the next platform configuration refresh interval.
interaction-workspace interation.web-content.url-encoding-defense-enabled INTERNAL,BACKGROUND,HIDDEN|FORCE Immediately
interaction-workspace intercommunication.chat.queue No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.chat.routing-based-actions InitTransfer,OneStepTransfer After the next platform configuration refresh interval.
interaction-workspace intercommunication.chat.routing-based-targets No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.email.queue No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.email.routing-based-actions OneStepTransfer After the next platform configuration refresh interval.
interaction-workspace intercommunication.email.routing-based-targets No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.voice.consultation-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.voice.make-call-caller-id-business-attribute No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.voice.make-call-caller-id-enable-anonymous false After the next platform configuration refresh interval.
interaction-workspace intercommunication.voice.make-call-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.voice.routing-based-actions MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer After the next platform configuration refresh interval.
interaction-workspace intercommunication.voice.routing-based-targets No default value Immediately
interaction-workspace intercommunication.voice.routing-points No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.voice.single-step-conference-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.voice.single-step-transfer-enabled Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill Immediately
interaction-workspace intercommunication.workitem.queue No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.workitem.routing-based-actions OneStepTransfer After the next platform configuration refresh interval.
interaction-workspace intercommunication.workitem.routing-based-targets No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.<media-type>.queue No default value After the next platform configuration refresh interval.
interaction-workspace intercommunication.<media-type>.routing-based-actions OneStepTransfer After the next platform configuration refresh interval.
interaction-workspace intercommunication.<media-type>.routing-based-targets No default value After the next platform configuration refresh interval.
interaction-workspace keyboard.shortcut.interaction.next Alt+N After the next platform configuration refresh interval.
interaction-workspace keyboard.shortcut.interaction.previous Alt+B After the next platform configuration refresh interval.
interaction-workspace keyboard.shortcut.jump-to-last-error Alt+L After the next platform configuration refresh interval.
interaction-workspace kpi.displayed-kpis No default value After the next platform configuration refresh interval.
interaction-workspace login.chat.is-auto-ready false Immediately
interaction-workspace login.email.is-auto-ready false Immediately
interaction-workspace login.list-available-locales No default value Immediately
interaction-workspace login.prompt-place false Immediately
interaction-workspace login.show-change-account-link true After the next platform configuration refresh interval.
interaction-workspace login.store-recent-place true After the next platform configuration refresh interval.
interaction-workspace login.voice.auto-not-ready-reason No default value After the next platform configuration refresh interval.
interaction-workspace login.voice.dn-less-phone-number.sample No default value Immediately
interaction-workspace login.voice.dn-less-phone-number.valid-format No default value After the next platform configuration refresh interval.
interaction-workspace login.voice.expression.dn-less-phone-number No default value After the next platform configuration refresh interval.
interaction-workspace login.voice.is-auto-ready false After the next platform configuration refresh interval.
interaction-workspace login.voice.list-available-queues No default value After the next platform configuration refresh interval.
interaction-workspace login.voice.nb-dn-less-phone-number-stored 1 After the next platform configuration refresh interval.
interaction-workspace login.voice.prompt-dn-less-phone-number false After the next platform configuration refresh interval.
interaction-workspace login.voice.prompt-queue false After the next platform configuration refresh interval.
interaction-workspace login.workmode unknown After the next platform configuration refresh interval.
interaction-workspace login.<media-type>.is-auto-ready false Immediately
interaction-workspace main-window.window-title $Window.Title$ After the next platform configuration refresh interval.
interaction-workspace ms-teams.graph-api.app-client-id "" After the next platform configuration refresh interval.
interaction-workspace ms-teams.graph-api.app-tenant-id common After the next platform configuration refresh interval.
interaction-workspace ms-teams.phone-number-collection-attribute businessPhones After the next platform configuration refresh interval.
interaction-workspace my-team-workbins.agent-page-size 10 After the next platform configuration refresh interval.
interaction-workspace openmedia.workitem-channels No default value After the next platform configuration refresh interval.
interaction-workspace outbound.agent-preview-mode false After the next platform configuration refresh interval.
interaction-workspace outbound.call-result-automatically-selected No default value After the next platform configuration refresh interval.
interaction-workspace outbound.call-result-is-mandatory false After the next platform configuration refresh interval.
interaction-workspace outbound.call-result-values Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber After the next platform configuration refresh interval.
interaction-workspace outbound-callback.ringing-bell No default value Immediately
interaction-workspace outbound.callback-types Personal,Campaign After the next platform configuration refresh interval.
interaction-workspace outbound.direct-push-preview.no-record-timeout 10 After the next platform configuration refresh interval.
interaction-workspace outbound.direct-push-preview-toast.timeout 20 After the next platform configuration refresh interval.
interaction-workspace outbound.dispositions-allowing-treatment-on-reschedule No default value Immediately
interaction-workspace outbound.negotiate-logout-on-exit true After the next platform configuration refresh interval.
interaction-workspace outbound.preview.max-simultaneous-preview-record -1 After the next platform configuration refresh interval.
interaction-workspace outbound.push-preview-mode regular After the next platform configuration refresh interval.
interaction-workspace outbound.timed-preview-auto-dial -1 After the next platform configuration refresh interval.
interaction-workspace outbound.treatment-mode No default value After the next platform configuration refresh interval.
interaction-workspace permissions.agent-group.exclude No default value Immediately
interaction-workspace permissions.agent-group.restrict No default value Immediately
interaction-workspace presence.evaluate-presence true Immediately
interaction-workspace privilege.active-recording.can-monitor-recording true After the next platform configuration refresh interval.
interaction-workspace privilege.active-recording.can-pause true After the next platform configuration refresh interval.
interaction-workspace privilege.active-recording.can-resume true After the next platform configuration refresh interval.
interaction-workspace privilege.active-recording.can-start true After the next platform configuration refresh interval.
interaction-workspace privilege.active-recording.can-stop true After the next platform configuration refresh interval.
interaction-workspace privilege.active-recording.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.agent-assist.can-use false Immediately
interaction-workspace privilege.callback.can-use false Immediately
interaction-workspace privilege.chat.can-click-to-dial false After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-click-to-email false After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-consult true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-decline true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-one-step-conference true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-one-step-transfer true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-place-on-hold-async false After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-push-url false After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-release true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-release-consultation true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-set-interaction-disposition true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-two-step-conference true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-two-step-transfer true After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.chat.can-use-emoji-picker false After the next platform configuration refresh interval.
interaction-workspace privilege.chat.show-monitoring.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-advanced-search-all-interactions false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-advanced-search-contact-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-advanced-search-my-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-create-contact true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-delete-contact false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-delete-related-interactions false Immediately
interaction-workspace privilege.contact.can-filter-all-interactions false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-filter-contact-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-filter-my-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-inline-forward.email.from-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-mark-done.email.from-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-mark-done-related-interactions false Immediately
interaction-workspace privilege.contact.can-mark-done.<media-type>.from-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-open.email.from-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-open.from-other-personal-workbins true Immadiately
interaction-workspace privilege.contact.can-open.from-queue true Immediately
interaction-workspace privilege.contact.can-open.<media-type>.from-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-open.<media-type>.from-universal-queue false Immediately
interaction-workspace privilege.contact.can-re-open.<media-type>.from-universal-queue false Immediately
interaction-workspace privilege.contact.can-resend.email.from-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-search-all-interactions false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-search-contact-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-search-my-history false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-assign-contact false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-contact-directory true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-contact-history true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-contact-history-case-data true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-contact-history-detail true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-contact-history-notepad true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-contact-information true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-contact-myhistory false After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-conversations true Immediately
interaction-workspace privilege.contact.can-use-interaction-notepad true After the next platform configuration refresh interval.
interaction-workspace privilege.contact.can-use-interaction-workflow-state false Immediately
interaction-workspace privilege.contact.can-use-related-interactions false Immediately
interaction-workspace privilege.contact.can-use-save-contact true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-add-attachment true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-click-to-dial false After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-decline true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-delete true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-delete-attachment-from-inbound false Immediately
interaction-workspace privilege.email.can-inline-forward false After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-insert-link true Immediately
interaction-workspace privilege.email.can-interim-send false After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-mark-done true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-move-to-workbin true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-one-step-transfer true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-print false After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-reply true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-reply-all true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-save true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-send true After the next platform configuration refresh interval.
interaction-workspace privilege.email.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.email.embedded-images.can-add false After the next platform configuration refresh interval.
interaction-workspace privilege.email.embedded-images.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.interaction-management.can-move-to-queue false After the next platform configuration refresh interval.
interaction-workspace privilege.interaction-management.can-move-to-workbin false After the next platform configuration refresh interval.
interaction-workspace privilege.interaction-management.can-search-interactions false After the next platform configuration refresh interval.
interaction-workspace privilege.interaction-management.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.interaction-management.case-data.can-edit false After the next platform configuration refresh interval.
interaction-workspace privilege.monitor-dashboard.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.ms-teams.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.my-team-workbins.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.myagents.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.mychannels.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.mychannels.pending-state.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-cancel-record true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-dial-alternative-chained-record true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-dial-on-new-number false After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-get-next-preview-record true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-mark-do-not-call true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-reject-record true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-reschedule false After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-reschedule-before-call true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-reschedule-on-new-number true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-set-call-result true After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.direct-push-preview.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.push-preview.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.outbound.record-information.can-update false Immediately
interaction-workspace privilege.outbound.record-information.can-view true Immediately
interaction-workspace privilege.performance-tracker.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.screen-recording.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.security.can-change-password false After the next platform configuration refresh interval.
interaction-workspace privilege.sipendpoint.can-change-microphone-volume false After the next platform configuration refresh interval.
interaction-workspace privilege.sipendpoint.can-change-speaker-volume false After the next platform configuration refresh interval.
interaction-workspace privilege.sipendpoint.can-mute-microphone false After the next platform configuration refresh interval.
interaction-workspace privilege.sipendpoint.can-mute-speaker false After the next platform configuration refresh interval.
interaction-workspace privilege.sipendpoint.can-use false Immediately
interaction-workspace privilege.SRL.can-quick-search false After the next platform configuration refresh interval.
interaction-workspace privilege.SRL.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.standard-response.favorites.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.standard-response.shortcuts.can-filter false After the next platform configuration refresh interval.
interaction-workspace privilege.standard-response.shortcuts.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.standard-response.suggested-response.can-use true Immediately
interaction-workspace privilege.teamcommunicator.can-manage-favorites false After the next platform configuration refresh interval.
interaction-workspace privilege.teamcommunicator.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.teamcommunicator.can-view-all true After the next platform configuration refresh interval.
interaction-workspace privilege.teamcommunicator.can-view-favorites true After the next platform configuration refresh interval.
interaction-workspace privilege.teamcommunicator.can-view-recent-calls true After the next platform configuration refresh interval.
interaction-workspace privilege.teamcommunicator.display-agent-groups-availability true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-coach-chat false After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-coach-current-voice false After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-coach-voice true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-coach-<media-type> false After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-monitor-chat false After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-monitor-current-voice false After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-monitor-voice true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-monitor-<media-type> false After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-stop-monitoring-chat true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-stop-monitoring-voice true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-switch-to-barge-in-chat true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-switch-to-barge-in-voice true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-switch-to-coach-chat true After the next platform configuration refresh interval.
interaction-workspace privilege.teamlead.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.alert-prevent-recording.can-use true Immediately
interaction-workspace privilege.voice.can-answer-call true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-extend-after-call-work false After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-forward true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-hold-retrieve-call true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-make-call true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-one-step-conference true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-one-step-transfer true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-reject-call true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-release-a-held-call true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-release-call true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-send-dtmf true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-set-interaction-disposition true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-show-hold-duration false After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-show-post-call-duration false After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-two-step-conference true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-two-step-transfer true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.consultation.can-use-caller-id false After the next platform configuration refresh interval.
interaction-workspace privilege.voice-history.can-click-to-dial true After the next platform configuration refresh interval.
interaction-workspace privilege.voice-history.can-click-to-search true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.make-call.can-use-caller-id true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.show-monitoring.can-use true After the next platform configuration refresh interval.
interaction-workspace privilege.voice.single-step-conference.can-use-caller-id false After the next platform configuration refresh interval.
interaction-workspace privilege.voice.single-step-transfer.can-use-caller-id false After the next platform configuration refresh interval.
interaction-workspace privilege.voicemail.can-use false Immediately
interaction-workspace privilege.voicemail.can-use-empty-shared-mailbox false Immediately
interaction-workspace privilege.workbin.can-search-interactions false After the next platform configuration refresh interval.
interaction-workspace privilege.workbin.can-search-my-workbins-trees true Immediately
interaction-workspace privilege.workbins.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.workitem-channels.can-use false After the next platform configuration refresh interval.
interaction-workspace privilege.<media-type>.can-decline true After the next platform configuration refresh interval.
interaction-workspace privilege.<media-type>.can-mark-done true After the next platform configuration refresh interval.
interaction-workspace privilege.<media-type>.can-move-to-workbin true After the next platform configuration refresh interval.
interaction-workspace privilege.<media-type>.can-one-step-transfer true After the next platform configuration refresh interval.
interaction-workspace privilege.<media-type>.can-set-interaction-disposition true After the next platform configuration refresh interval.
interaction-workspace reporting.case.report-case-in-focus-duration false After the next platform configuration refresh interval.
interaction-workspace screen-recording.client.address 127.0.0.1 After the next platform configuration refresh interval.
interaction-workspace screen-recording.client.port 443 After the next platform configuration refresh interval.
interaction-workspace screen-recording.client.secure-connection true After the next platform configuration refresh interval.
interaction-workspace screen-recording.client.server-url No default value After the next platform configuration refresh interval.
interaction-workspace security.inactivity-alert-dialog-before-timeout 30 After the next platform configuration refresh interval.
interaction-workspace security.inactivity-timeout 0 After the next platform configuration refresh interval.
interaction-workspace security.login.inactivity-alert-dialog-before-timeout 20 After the next platform configuration refresh interval.
interaction-workspace security.login.inactivity-timeout 60 After the next platform configuration refresh interval.
interaction-workspace security.web-content.sandbox-rights.default-authorizations ALLOW-SCRIPTS,ALLOW-FORMS,ALLOW-POPUPS,ALLOW-SAME-ORIGIN Immediately
interaction-workspace service-client-api.accepted-web-content-origins No default value After the next platform configuration refresh interval.
interaction-workspace service-client-api.block-markdone-timeout 1000 After the next platform configuration refresh interval.
interaction-workspace service-client-api.option.read-allowed-web-content-origin No default value After the next platform configuration refresh interval.
interaction-workspace service-client-api.rate-limit 0 After the next platform configuration refresh interval.
interaction-workspace service-client-api.rate-limit-quarantine-delay 30 After the next platform configuration refresh interval.
interaction-workspace service-client-api.rate-limit.<service-name> 0 After the next platform configuration refresh interval.
interaction-workspace service-client-api.toast.width 400 Immediately
interaction-workspace service-client-api.user-data.read-allowed * After the next platform configuration refresh interval.
interaction-workspace service-client-api.user-data.write-allowed * After the next platform configuration refresh interval.
interaction-workspace side-bar.web-content.url-encoding-defense-enabled No default value Immediately
interaction-workspace sipendpoint.disconnected.max-attempts-to-set-not-ready 1 Immediately
interaction-workspace sipendpoint.disconnected.not-ready-reason No default value. After the next platform configuration refresh interval.
interaction-workspace sipendpoint.enable-auto-mute false After the next platform configuration refresh interval.
interaction-workspace sipendpoint.headset-unplugged.not-ready-reason No default value After the next platform configuration refresh interval.
interaction-workspace sipendpoint.headset-unplugged-set-not-ready true After the next platform configuration refresh interval.
interaction-workspace sipendpoint.max-failed-ping 5 After the next platform configuration refresh interval.
interaction-workspace sipendpoint.ping-interval 2000 After the next platform configuration refresh interval.
interaction-workspace sipendpoint.register-interval 1500 Immediately
interaction-workspace sipendpoint.register-max-attempts 10 Immediately
interaction-workspace sipendpoint.sip-server-address No default value Immediately
interaction-workspace sipendpoint.sip-server-address.peer No default value Immediately
interaction-workspace sipendpoint.transport-protocol UDP After the next platform configuration refresh interval.
interaction-workspace sipendpoint.uri No default value After the next platform configuration refresh interval.
interaction-workspace sipendpoint.uri No default value After the next platform configuration refresh interval.
interaction-workspace sipendpoint.wait-user-max-attempts 20 After the next platform configuration refresh interval.
interaction-workspace standard-response.categories $All$ After the next platform configuration refresh interval.
interaction-workspace standard-response.field.Agent.<CustomFieldCode> No default value After the next platform configuration refresh interval.
interaction-workspace standard-response.field.<CustomFieldCode> No default value After the next platform configuration refresh interval.
interaction-workspace standard-response.shortcuts.<keyword> No default value After the next platform configuration refresh interval.
interaction-workspace standard-response.suggested-categories.max-number 20 Immediately
interaction-workspace standard-response.suggested-responses.min-relevance 50 Immediately
interaction-workspace statistics.agent-groups No default value After the next platform configuration refresh interval.
interaction-workspace statistics.available-page-sizes 10,20,30 After the next platform configuration refresh interval.
interaction-workspace statistics.default-page-size 50 After the next platform configuration refresh interval.
interaction-workspace statistics.displayed-statistics No default value After the next platform configuration refresh interval.
interaction-workspace statistics.gadget-statistics No default value After the next platform configuration refresh interval.
interaction-workspace statistics.gadget-statistics.max-size 10 After the next platform configuration refresh interval.
interaction-workspace statistics.queue-groups No default value After the next platform configuration refresh interval.
interaction-workspace statistics.refresh-time 20 After the next platform configuration refresh interval.
interaction-workspace statistics.routing-points No default value After the next platform configuration refresh interval.
interaction-workspace statistics.virtual-queues No default value After the next platform configuration refresh interval.
interaction-workspace system.cometd.timeout 60000 After the next platform configuration refresh interval.
interaction-workspace system.disconnected.browser-notif.events ReconnectFailure,DisasterRecoveryFailure,LoginRequired Immediately
interaction-workspace system.feedback false After the next platform configuration refresh interval.
interaction-workspace system.feedback.auto.log-size 10000 After the next platform configuration refresh interval.
interaction-workspace system.feedback.auto.publish-interval 0 After the next platform configuration refresh interval.
interaction-workspace system.feedback.auto.publish-retry 0 After the next platform configuration refresh interval.
interaction-workspace system.feedback.log-level trace After the next platform configuration refresh interval.
interaction-workspace system.feedback.log-size 1000 After the next platform configuration refresh interval.
interaction-workspace system.feedback.message.max-length 10000 After the next platform configuration refresh interval.
interaction-workspace system.feedback.submit-after-disconnect false After the next platform configuration refresh interval.
interaction-workspace system.log-level Trace After the next platform configuration refresh interval.
interaction-workspace system.multi-tabs-defense.enable true Immediately
interaction-workspace system.notif.cometd.service-availability-delay 2000 After the next platform configuration refresh interval.
interaction-workspace system.notif.cometd.service-availability.show-on-user-action true Immediately
interaction-workspace system.notif.contact.service-availability-delay 15000 Immediately
interaction-workspace system.notif.contact.service-availability.show-on-user-action true Immediately
interaction-workspace system.notif.open-media.service-availability-delay 15000 Immediately
interaction-workspace system.notif.open-media.service-availability.show-on-user-action true Immediately
interaction-workspace system.notif.statistic.service-availability-delay -1 Immediately
interaction-workspace system.notif.statistic.service-availability.show-on-user-action false Immediately
interaction-workspace system.notif.voice.service-availability-delay 15000 Immediately
interaction-workspace system.notif.voice.service-availability.show-on-user-action true Immediately
interaction-workspace system.telemetry.enable-metrics false Immediately
interaction-workspace system.telemetry.enable-traces false Immediately
interaction-workspace system.telemetry.enabled true Immediately
interaction-workspace system.telemetry.log-level Info Immediately
interaction-workspace system.telemetry.monitor-interval 60 Immediately
interaction-workspace system.telemetry.service-url No default value Immediately
interaction-workspace system.telemetry.service-url-<n> No default value Immediately
interaction-workspace system.timer.blinking-timeout 5 After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.actions.display-mode hover After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.add-recent-filters.voice No default value After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.always-clear-textbox-on-new-interaction true After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.chat.list-status-reachable NotReady After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.corporate-favorites No default value Immediately
interaction-workspace teamcommunicator.email.list-status-reachable NotReady After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.list-filter-showing Agent,AgentGroup,RoutingPoint,Skill,InteractionQueue,Contact,CustomContact Immediately
interaction-workspace teamcommunicator.load-at-startup true After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.max-favorites-size 50 After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.max-size 50 After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.max-suggestion-size 10 After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.one-step-conference-with-consultation.enabled true Immediately
interaction-workspace teamcommunicator.one-step-transfer-with-consultation.enabled true Immediately
interaction-workspace teamcommunicator.permissions.agent.exclude-from-agent-groups No default value Immediately
interaction-workspace teamcommunicator.permissions.agent.restrict-to-agent-groups No default value Immediately
interaction-workspace teamcommunicator.permissions.ms-teams.exclude No default value Immediately
interaction-workspace teamcommunicator.permissions.ms-teams.restrict-to No default value Immediately
interaction-workspace teamcommunicator.permissions.ms-teams.restrict-to-ad-group-id No default value Immediately
interaction-workspace teamcommunicator.queue-presence-metrics queue-presence Immediately
interaction-workspace teamcommunicator.recent-max-records 10 After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.request-start-timer 500 After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.routing-point-presence-metrics routing-point-presence After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.show-all-internal-targets false After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.third-party-name External/Third party After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.voice.apply-exclude-to-favorites false Immediately
interaction-workspace teamcommunicator.voice.consultation.exclude-numbers No default value After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.voice.list-status-reachable NotReady After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.voice.make-call.exclude-numbers No default value After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.voice.single-step-conference.exclude-numbers No default value After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.voice.single-step-transfer.exclude-numbers No default value After the next platform configuration refresh interval.
interaction-workspace teamcommunicator.<media-type>.list-status-reachable NotReady After the next platform configuration refresh interval.
interaction-workspace teamlead.monitoring-current-call-timeout 0 Immediately
interaction-workspace teamlead.monitoring-scope call After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.available-page-sizes 5,10,25,50 After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.default-page-size 10 After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.enabled-channels voice,chat,email After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.manual-refresh.enabled true After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.pagination.limit 10 After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.refresh-rate 30 After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.thresholds.enabled false After the next platform configuration refresh interval.
interaction-workspace teamlead.myagents.thresholds.<media-type> No default value After the next platform configuration refresh interval.
interaction-workspace toast.case-data.content History,CaseData After the next platform configuration refresh interval.
interaction-workspace toast.case-data.format-business-attribute No default value After the next platform configuration refresh interval.
interaction-workspace toast.window-title ($Contact.FirstName$$Contact.LastName$|$Interaction.MainParty$) After the next platform configuration refresh interval.
interaction-workspace views.CaseSideRegion.activate-order AgentAssistSuggestionsView,ContactView,SRLView,RelatedView,CoBrowseView Immediately
interaction-workspace views.CaseSideRegion.order AgentAssistSuggestionsView,CoBrowseView,ContactView,SRLView,RelatedView Immediately
interaction-workspace views.ContactRegion.activate-order ContactInformationView,ContactHistoryView After the next platform configuration refresh interval.
interaction-workspace views.ContactRegion.order ContactInformationView,ContactHistoryView After the next platform configuration refresh interval.
interaction-workspace views.HistoryInteractionDetailsRegion.activate-order InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView After the next platform configuration refresh interval.
interaction-workspace views.HistoryInteractionDetailsRegion.order InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView After the next platform configuration refresh interval.
interaction-workspace views.InteractionDetailsRegion.activate-order ContactInteractionNotePadView,DispositionView After the next platform configuration refresh interval.
interaction-workspace views.InteractionDetailsRegion.order DispositionView,ContactInteractionNotePadView After the next platform configuration refresh interval.
interaction-workspace views.NavigationBarRegion.activate-order ConnectRegion,MonitoringRegion After the next platform configuration refresh interval.
interaction-workspace views.NavigationBarRegion.ConnectRegion.activate-order MyChannelsView,MyCampaignsView,MyHistoryView,WorkbinsView,InteractionsSearchView,ContactDirectoryView After the next platform configuration refresh interval.
interaction-workspace views.NavigationBarRegion.ConnectRegion.order MyChannelsView,MyCampaignsView,MyHistoryView,WorkbinsView,InteractionsSearchView,ContactDirectoryView After the next platform configuration refresh interval.
interaction-workspace views.NavigationBarRegion.MonitoringRegion.activate-order DashboardView,MyAgentsView After the next platform configuration refresh interval.
interaction-workspace views.NavigationBarRegion.MonitoringRegion.order DashboardView,MyAgentsView After the next platform configuration refresh interval.
interaction-workspace views.NavigationBarRegion.order ConnectRegion,MonitoringRegion After the next platform configuration refresh interval.
interaction-workspace views.SideBarRegion.order TeamCommunicatorView,NotificationsView,VoiceMailView,PerformanceTrackerView After the next platform configuration refresh interval.
interaction-workspace views.WorkbinInteractionDetailsRegion.activate-order InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView After the next platform configuration refresh interval.
interaction-workspace views.WorkbinInteractionDetailsRegion.order InteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView After the next platform configuration refresh interval.
interaction-workspace voice.auto-answer false After the next platform configuration refresh interval.
interaction-workspace voice.auto-answer.is-enabled-on-already-in-call true After the next platform configuration refresh interval.
interaction-workspace voice.caller-id.key-name IW_SelectedCallerId After the next platform configuration refresh interval.
interaction-workspace voice.cancel-after-call-work-on-business-call false After the next platform configuration refresh interval.
interaction-workspace voice.cancel-after-call-work-on-done false After the next platform configuration refresh interval.
interaction-workspace voice.clear-conference-on-release false After the next platform configuration refresh interval.
interaction-workspace voice.consultation.merge-attached-data-to-main false After the next platform configuration refresh interval.
interaction-workspace voice.detail-region.default-display-mode Medium After the next platform configuration refresh interval.
interaction-workspace voice.dial-plan-can-set-intercommunication-options true Immediately
interaction-workspace voice.dial-plan-rule-<rule-name> No default value Immediately
interaction-workspace voice.dial-plan.types-enabled Contact, TypeDestination Immediately
interaction-workspace voice.dialing-bell No default value Immediately
interaction-workspace voice.disaster-recovery.timeout 0 Immediately
interaction-workspace voice.display-name.key-name No default value Immediately
interaction-workspace voice.enable-agent-reservation true Immediately
interaction-workspace voice.enable-dtmf-tone false After the next platform configuration refresh interval.
interaction-workspace voice.floating-interaction-mode.auto-collapse false After the next platform configuration refresh interval.
interaction-workspace voice.hold-active-call-on-make-call true After the next platform configuration refresh interval.
interaction-workspace voice.hold-indicator-timer 30,60 After the next platform configuration refresh interval.
interaction-workspace voice.mark-done-on-release false After the next platform configuration refresh interval.
interaction-workspace voice.notification.on-party-update.blink-interaction true After the next platform configuration refresh interval.
interaction-workspace voice.notification.on-party-update.enabled true After the next platform configuration refresh interval.
interaction-workspace voice.notification.on-party-update.tooltip-history-ttl 2000 After the next platform configuration refresh interval.
interaction-workspace voice.prompt-for-end false After the next platform configuration refresh interval.
interaction-workspace voice.reject.counter-key-name No default value After the next platform configuration refresh interval.
interaction-workspace voice.restore-state-on-back-in-service.is-enabled false After the next platform configuration refresh interval.
interaction-workspace voice.restore-state-on-back-in-service.time 3 After the next platform configuration refresh interval.
interaction-workspace voice.ringing-bell No default value Immediately
interaction-workspace voice.sip-preview.ringing-bell No default value Immediately
interaction-workspace voice.use-caller-id-display-name false After the next platform configuration refresh interval.
interaction-workspace voice.user-data.send-only-updated-data-on-complete true After the next platform configuration refresh interval.
interaction-workspace voicemail.access-number No default value After the next platform configuration refresh interval.
interaction-workspace voicemail.notification-types personal, public After the next platform configuration refresh interval.
interaction-workspace voicemail.request-timeout 1 After the next platform configuration refresh interval.
interaction-workspace voicemail.voicemail-service.request-interval 60 Immediately
interaction-workspace webrtc.service-urn No default value After the next platform configuration refresh interval.
interaction-workspace workbin.bulk-operation.nb-interactions-perf-impact 10 After the next platform configuration refresh interval.
interaction-workspace workbin.email.draft No default value After the next platform configuration refresh interval.
interaction-workspace workbin.email.draft.displayed-columns To,Subject,Submitted After the next platform configuration refresh interval.
interaction-workspace workbin.email.in-progress No default value After the next platform configuration refresh interval.
interaction-workspace workbin.email.in-progress.displayed-columns From,Subject,Received After the next platform configuration refresh interval.
interaction-workspace workbin.email.review No default value After the next platform configuration refresh interval.
interaction-workspace workbin.email.review.displayed-columns To,Subject,Submitted After the next platform configuration refresh interval.
interaction-workspace workbin.quick-search-attributes No default value After the next platform configuration refresh interval.
interaction-workspace workbin.<media-type>.<workbin-nickname> No default value After the next platform configuration refresh interval.
interaction-workspace workbin.<media-type>.<workbin-nickname>.displayed-columns From,To,Subject,Received After the next platform configuration refresh interval.
interaction-workspace workbin.<media-type>.<workbin-nickname>.quick-search-attributes No default value After the next platform configuration refresh interval.
interaction-workspace workbin.<media-type>.in-progress No default value After the next platform configuration refresh interval.
interaction-workspace workspace-toolkit.enable false After the next platform configuration refresh interval.
interaction-workspace workspace.web-content No default value After the next platform configuration refresh interval.
interaction-workspace workspace.web-content.url-encoding-defense-enabled INTERNAL Immediately
queue-presence associated-object-ids No default value After the next platform configuration refresh interval.
queue-presence associated-object-type No default value After the next platform configuration refresh interval.
queue-presence error-level No default value After the next platform configuration refresh interval.
queue-presence object-ids No default value After the next platform configuration refresh interval.
queue-presence object-ids No default value After the next platform configuration refresh interval.
queue-presence statistic-name AverageWaitingTime After the next platform configuration refresh interval.
queue-presence statistic-text $I18n.AverageWaitingTime$ After the next platform configuration refresh interval.
queue-presence warning-level No default value After the next platform configuration refresh interval.
routing-point-presence associated-object-ids No default value After the next platform configuration refresh interval.
routing-point-presence associated-object-type No default value After the next platform configuration refresh interval.
routing-point-presence error-level No default value After the next platform configuration refresh interval.
routing-point-presence object-ids No default value After the next platform configuration refresh interval.
routing-point-presence statistic-name AverageWaitingTime After the next platform configuration refresh interval.
routing-point-presence statistic-text $I18n.AverageWaitingTime$ After the next platform configuration refresh interval.
routing-point-presence warning-level No default value After the next platform configuration refresh interval.
workspace-service attachment.max-file-upload-size 8 Immediately
workspace-service attachment.restrict-to-file-types jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json Immediately
workspace-service attachment.<media-type>.restrict-to-file-types jpg,png,gif,pdf,doc,docx,ppt,pptx,xls,xlsx,txt,json Immediately
workspace-service chat.message.max-length 64000 Immediately
workspace-service file-type.extension-definition.jpg Immediately
workspace-service openmedia.chat-history-channels No default value Immediately
This page was last edited on July 28, 2022, at 19:38.
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