Genesys CX Insights

Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

Genesys CX Insights has replaced Genesys Interactive Insights (GI2) as the historical reporting presentation layer. See also Genesys Info Mart and Reporting and Analytics Aggregates (RAA).

For More Information Completing Database Preparation In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Sample ICON Attached Data Specification In the Genesys Info Mart Current Genesys Info Mart Deployment Guide User Data Mapping In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Genesys CX Insights 9.0 User's Guide In the Genesys Customer Experience Insights 9.0.0 Genesys Customer Experience Insights User's Guide Genesys CX Insights Hardware Sizing Guide In the Genesys Customer Experience Insights 9.0.0 Genesys Customer Experience Insights Hardware Sizing Guide Reporting In the Genesys Engage cloud Public Genesys Engage cloud Supervisor's Guide

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