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Swap Agent Schedules Wizard
Use the Swap Agent Schedules Wizard to swap the schedules of two agents in the same schedule scenario:
- Click the Swap button on the Actions toolbar of an Intra-Day, Agent-Extended, or Weekly view.
- For Weekly view, the Select Date and First Agent screen opens. Continue with Step 2.
- For Agent-Extended or Intra-Day view:
- Select the Start Date and End Date.
- These dates must lie within the schedule scenario's date range.
- From the Select Agent list, select the first agent.
- In this hierarchical list, you can expand business units to display sites, teams, and agents. You can select a single real or profile agent.
- Click Next.
- The Wizard's second screen, Select Second Agent, opens.
- From the Select Agent to Swap with list, select the agent with whom you want to swap schedules.
- You can select a single real or profile agent.
- Click Finish.
If the swap is successful, the wizard closes and returns you to the view from which you opened it.