Workforce Management 8.5 Agent Help
Welcome to Workforce Management (WFM) Agent Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions available in the WFM Agent application.
Take a tour of the WFM Agent UI.
Watch the video for a preview of the features and controls in the WFM Agent UI.
Note that some features might not be enabled in your contact center.
Become familiar with the WFM Agent UI:
Scheduling and Trading
View and adjust your schedule, propose schedule trades, view other agents' schedules:
Availability and Preferences
Use availability patterns, add preferences, and manage time-off requests:
Bidding and Configuration
Use schedule bidding and configure WFM Agent: