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Workforce Management 8.5 ETL Database Reference
Welcome to the Workforce Management (WFM) ETL Database Reference. This reference describes the tables that make up the Extract, Transform, and Load (ETL) schema that enables Genesys Interactive Insights and other third party reporting applications to use Genesys WFM data to design and create custom reports.
The information in this reference is valid for the 8.5 release of this product.
Find overview and document change information.
Dimension, Fact, and Purging Tables
Find information about these types of tables.
More Tables and Queries
Find information about other types of tables and queries samples.