Workforce Management 8.5 Supervisor Help

Welcome to the Workforce Management (WFM) Supervisor Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Supervisor interface.

Tip

This Help describes the latest UI for the Workforce Management (WFM) Forecast, Performance, and Calendar modules (introduced in 8.5.2). If you are using the classic Supervisor interface and have landed on this page by accident, see Workforce Management Web for Supervisors (Classic) Help, which describes the classic Forecast module, Calendar module, Performance module, and all other modules in WFM Web.

Getting Started

Learn how to navigate WFM Web, logging in/out, and about its controls and settings.

Tour the latest WFM Forecast Interface

Take a video tour of the features and controls of the latest WFM Forecast interface.

Forecast Scenarios

Create forecast scenarios, build volumes, staff, and publish forecasts.

Forecast Overlays, Events, and Templates

Create overlays, overlay events, and templates in forecasts.

Master Forecasts

View Master Forecast volumes, staffing, and shrinkage data.

Learn about the latest WFM Calendar Interface

Calendar Items

Create and manage calendar items.

Time-Off Limits

Set time-off limits

Learn about the latest WFM Performance Interface

Performance views

View performance statistics for business units, sites, and activities:

Contents