Choose Calendar Item
To choose a Calendar Item:
- Select an item from the Calendar Item Type group of radio buttons.
If you selected agents from more than one site on a previous page, then the list of calendar item types is limited to: Availability, Day Off, Time Off, Exceptions, and Working Hours.
Depending on your selection here, one of several different screens will appear next. If you select:- Availability, the next screen is: Choose Start/End Time.
- Day Off, the next screen is: Comments.
- Exception, the next screen is: Choose Exception.
- Shift, the next screen is: Choose Shift.
- Time Off, the next screen is: Choose Time Off.
- Working Hours, the next screen is: Choose Start/End Time.
- Select an item from the Requested State group of radio buttons: Preferred, Granted, or Declined.
TipIf you selected Working Hours or Exception, the required state is preset to Granted. If you grant a Day Off, Scheduler grants the day off regardless of the impact on service levels.
- Click Next.
TipIf WFM Web cannot assign some selections, it opens a window that lists the agents, days, and reasons involved.
See also: Add (or Edit) Calendar Items Wizard.
This page was last edited on August 28, 2024, at 07:24.
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