Add or Edit Start/End Time

To set the start and end time for availability or working hours:

1. Enter the Start Time.
   You can either type the start time directly into the field, or use the up or down arrow to select the time.
   Tip

   For Working Hours, your selections must fall within agent availability. For Working Hours with a status of Granted, your selections override a shift with Preferred status and set absolute working hours.
2. Enter the End Time, using the same options.
   The Availability or Working Hours duration cannot exceed 36 hours.
3. Select Next Day if the End Time is on the day after the Start Time.
   Important

   If you select Next Day, the End Time must be before 12:00 noon.
4. Enter any comments or additional information you want to make regarding this Calendar item into the Memo text box.
   Tip

   To learn more about memos in Calendar items, see Exception Memos in the Workforce Management Administrator's Guide.
5. Click Finish.