Find Events Wizard
Use the Find Events Wizard to search through historical data for any period of time that represents an anomaly. For example: imagine that the AHT on May 24, 2008, between 8 p.m. and 9 p.m. was 500% higher than on the historical norm for those hours. That is an anomaly in the historical data, and the Find Events Wizard could locate it for you.
- To reach this dialog, start at the Historical Data Volumes view.
- Click Find Events in the toolbar or select Find Events from the Actions menu.
- Use these controls to define the search:
|Search radio buttons|| Define the search metrics.
Select IV to search for events that affected Interaction Volume.
| Search using granularity
| Define the search increments.
Select Daily to search through daily data.
| Start date and End date
| Define the search limits.
Enter or select a Start date and an End date.
|Threshold (%) field|| Define the search criteria.
Enter or select the percentage of deviation from historical data, that would identify the event you want to locate. Range: A positive integer less than 1000.
For example, you would enter 500 to search for an anomaly that is at least 500% of normal.
Running the Find Events Wizard
- Define the search using the controls described above.
- Click Find Events (or click Cancel to abandon the search).
- A new tab in the right-hand portion of the window displays these items
- a Possible Events list
- the Create Overlay and Create Event buttons
- an Existing Events list
- Select an item in the Possible Events list.
- The Create Overlay and Create Event buttons are enabled.
- All Overlay/Event items that occur within the date range of the selected Possible Event are displayed in the Existing Events list.
- Now you can create an overlay (and the event that it must contain) or create an event (and select the existing overlay that must contain it).
- Choose one of two options:
Existing Events List
When you are finished, the wizard or page closes and the newly created overlay/event will appear in the Existing Events list, if its Impact Start Date/Time occurs within the date range of the selected Possible Event.
Otherwise, the overlay/event exists, but it is not displayed.