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Use the Agents module to view and configure agent properties, and assign Activities, Contracts, or Rotating Patterns to agents. The Agents module consists of the two panes described below.
This pane displays a list of agents in the selected site within the enterprise, with the agent's first name, last name, ID number, and hire date. Use the Search function to generate quick and accurate results (even when using partial search criteria).
This pane enables you to configure various settings in five categories. Click to open the following panes: