Jump to: navigation, search

IMW: Select Time Off

To fill in the Select Time Off page Insert Multiple Wizard (IMW):

  1. Select a time-off type from the Select Time Off list.
    • Click a single row to select its time-off type. (If more time-off types are hidden above or below the displayed list items, a vertical scroll bar appears to the right to help you reveal them.)
      The list shows all of the time-off types that have been configured for the selected site in the Policies module of WFM Web.
      The list's columns show each time-off type's name, short name, whether or not the time off is paid, whether the time off counts toward the configured time-off limits, and all sites to which Time Off is assigned.
    • Select the Show all check box to display all Time-Off types.
      Clear the check box to display only the Time-Off types that are applicable to the selected agent. See the Time-Off Primer in the Workforce Management Administrator's Guide.
      The Paid and Counts check boxes are informational only. You cannot select or clear them.
  2. If the time-off item is part-day, fill in the Start time and End time text boxes. Type in the times that you want, or use the up or down arrows to modify the displayed times.
  3. Select Next Day next to the Start Time and End Time text boxes if the time-off period starts on the day after the agents' shifts begin.
    — or —
  4. Select Next Day next to the End Time text box if the time-off period begins on the same day as the agents' shifts begin, but ends on the day after.
  5. If the time off is for the entire day, select the Full Day check box. This disables the start time and end time text boxes.
  6. Click Finish to insert the selected time off and close the wizard.
    This returns you to the Intra-Day view.
    • If you want to review or change your entries in the Select State Type page, click Previous.
    • If you want to close the wizard without inserting the time off, click Cancel.
This page was last edited on December 7, 2021, at 15:35.
Comments or questions about this documentation? Contact us for support!