Activity Properties Report
To create an Activity Properties Report:
- On the Reports tab, select Configuration Reports from the Views menu.
- Select Activity Properties Report from the list on the Objects pane.
The Reports Wizard's first screen, Header, appears.
- To print a header on the report, select Show Header and type your header text into the text box.
- Click Next.
- On the Data screen, select the activities you want to include in the report.
You can expand business units to display their sites; you can expand sites to display their activities. You can select any combination of activities from multiple sites.
- Click Finish.
The report appears in the Report Viewer.
Understanding the Activity Properties Report
|Site [header]||The selected site, its time zone, and the maximum number of seats available.|
|Activity||Each activity that you selected to include in the report.|
|Hours of Operation (Start Time, End Time)||The start and end times for each activity on the indicated day in hh:mm format. (A plus sign (+) before the end time indicates that the activity ends on the next day.)|
|Maximum Simultaneous Users||The maximum number of agents scheduled to perform each activity at any one time.|
|Minimum Staffing||The minimum staffing levels configured for each activity. Minimum Staffing Level can be shown as a percentage or shown as number of agents (see Activity Properties). If the Minimum Staffing Level parameter is configured as percentage, then the value is shown as a percentage; For example, 20%. If set as agents, then this value is shown as a number; For example, 20.|
|Skills (Min-Max Levels)||The skills, and minimum and maximum skill levels, configured for each activity.|
|Activity Set Name||The name of the activity set in which the activity is included (if applicable).|
This page was last edited on October 14, 2016, at 20:35.