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Activities

Activities are work items that are tracked and managed using Workforce Management. For example, answering inbound calls, responding to email, completing after-call work, performing scheduled callbacks, and participating in chat sessions.

You must configure activities separately for each site or business unit. Business units require multi-site activities, which combine activities at some or all of the sites in a business unit. When you select a site on the Object pane, the activities configured for that location appear in the Activities pane.

In the Activities pane, click an activity to view its properties and edit them.

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This page was last modified on June 30, 2017, at 07:43.