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Logging In

Workforce Management (WFM) displays the splash screen for the Login interface.

To start using WFM Web:

  1. Open a web browser.
  2. Type the WFM Web URL (address) into your browser's address bar and press Enter.
Your system administrator will provide the URL.

The Login window appears.

  1. Enter your user name and password.
  2. Click OK.

If WFM Web validates your user name and password, and detects the required Java plug-in, the WFM Web application opens in a separate browser window. (The original browser window remains open, displaying a Genesys logo. You can close this window, if you want to.)  

If WFM Web cannot log you in, it displays an error message indicating the problem. Either click Login to try again (for example, if you think that you mistyped your user name or password), or click Show error details.

Multiple Supervisors using the Firefox web browser cannot be logged in to the same host at the same time.

System Login Timestamp

The timestamp information from the previous login is displayed in the WFM Web GUI the next time you log in through the Supervisor interface, alerting you to any unauthorized use of your login credentials.

WM 851 last login timestamp spvr.png
Figure: Web for Supervisors Login Timestamp

If you do not set the timestamp to the browser time zone, the time zone for the location at which you log in is used in the timestamp. The timestamp is displayed in the top-right corner of the Home page, below the list of modules and breadcrumbs bar.

Retrieved from "https://docs.genesys.com/Documentation:WM:SHelp:LogIn:8.5.2 (2019-04-24 15:17:59)"
This page was last modified on October 30, 2017, at 13:17.


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