Edit Exception Dialog
Use the Edit Exception dialog box to edit exceptions on the Schedule Intra-day or Agent-Extended view.
- In the Intra-day or Agent-Extended grid, right-click the exception that you want to change.
- From the shortcut menu that appears, click or hover over Edit to display the Edit submenu.
- From the submenu, select Exception.
- You can either edit the parameters of the current exception or replace it with a new one from the exception list in the Edit Exception dialog box.
Editing Part-Day Exceptions
To edit part-day exceptions:
- If you are replacing the current exception with another one, select it from the list (only valid part-day and full-day exceptions are listed).
- If it is a part-day exception, set Start and End times.
- If it is full-day exception, use the next algorithm To edit full-day exceptions.
- If the exception starts on the day after the agent's shifts begins, select Next Day beside the Start time and End time text boxes.
- If the exception begins on the same day as the agent's shifts begins, but ends on the day after, select Next Day beside the End time text box.
- Click OK to save your changes or Cancel to discard them.
Editing Full-Day Exceptions
To edit full-day exceptions:
- If you are replacing the current exception with another one, select it from the list (only valid full-day exceptions are listed).
- Optional: To set start and end times for full-day exceptions, select the Specify Start/End check box and enter the value.
If the exception ends on the day after its beginning, select Next Day next to the End Time text box. - Optional: If full-day exception is paid, select the Specify Paid Hours check box and enter a duration other than the default number of hours in a work day.
TipIf you select the Specify Paid Hours check box, the Paid Hours text box becomes editable. If you enter a start/end time but do not enter a value for Paid Hours, then Paid Hours equals End time minus Start time (a value known as Total Hours or Duration).
- Click OK to save your changes or Cancel to discard them.
The edited exception is displayed.
This page was last edited on September 15, 2016, at 12:15.
Comments or questions about this documentation? Contact us for support!