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Edit Exception Dialog

Use the Edit Exception dialog box to edit exceptions on the Schedule Intra-day or Agent-Extended view.

  1. In the Intra-day or Agent-Extended grid, right-click the exception that you want to change.
  2. From the shortcut menu that appears, click or hover over Edit to display the Edit submenu.
    See Editing Part-Day Exceptions and Editing Full-Day Exceptions.
  3. From the submenu, select Exception.
    You can either edit the parameters of the current exception or replace it with a new one from the exception list in the Edit Exception dialog box.

Editing Part-Day Exceptions

To edit part-day exceptions:

  1. If you are replacing the current exception with another one, select it from the list (only valid part-day and full-day exceptions are listed).
    • If it is a part-day exception, set Start and End times.
    • If it is full-day exception,  use the next algorithm To edit full-day exceptions.
    • If the exception starts on the day after the agent's shifts begins, select Next Day beside the Start time and End time text boxes.
    • If the exception begins on the same day as the agent's shifts begins, but ends on the day after, select Next Day beside the End time text box.
  2. Click OK to save your changes or Cancel to discard them.

Editing Full-Day Exceptions

To edit full-day exceptions:

  1. If you are replacing the current exception with another one, select it from the list (only valid full-day exceptions are listed).
  2. Optional: To set start and end times for full-day exceptions, select the Specify Start/End check box and enter the value.
    If the exception ends on the day after its beginning, select Next Day next to the End Time text box.
  3. Optional: If full-day exception is paid, select the Specify Paid Hours check box and enter a duration other than the default number of hours in a work day.
    Tip
    If you select the Specify Paid Hours check box, the Paid Hours text box becomes editable. If you enter a start/end time but do not enter a value for Paid Hours, then Paid Hours equals End time minus Start time (a value known as Total Hours or Duration).
  4. Click OK to save your changes or Cancel to discard them.
    The edited exception is displayed.

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This page was last modified on September 15, 2016, at 04:15.