Graph View Options (AHT)
Use the Options window to customize a Forecast Graphs view whose Show Statistics drop-down list is set to AHT (average handling time):
- Click the Options button on the Graphs view toolbar.
The Options window appears.
- Select the check boxes for the options that you want to have displayed in the graphs.
- Clear the check boxes for those that you want to be hidden.
You can select or clear any number of the check boxes. See the option descriptions below.
- Click Apply.
The Graphs view is redrawn to match your selections.
Forecast Graphs Display Options
Show Special Events—When selected, graphs display a marker that represents the start of each event’s impact.
Show Weighted AHT—When selected, graphs use weighted AHT data rather than a simple average of AHT data.
Show Historical Data—When selected, graphs display historical data. Check boxes appear for the following:
- This Year
- 1 Year Ago
- 2 Years Ago
- 3 Years Ago
- 4 Years Ago
- 5 Years Ago
You can independently show or hide the display of multiple prior years' data. Each year's data appears in a different color.
The Legend identifies what each color represents.