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Associating Sites with a Multi-Site Activity

When you select a multi-site activity and click Activities in that Multi-Site Activity Properties pane, you can select Assign a Missing Site to Multi-Site Activity WM 851 assign missing site msa.png to assign the activity to a missing site (unless activities from all visible Sites were already assigned to a Multi-Site Activity)  The Assign a Missing Site to Multi-Site Activity pane opens and all sites within the selected business unit are listed.   To create a new, similar activity for each selected site:

  1. Select a site.
    You can select more than one site by using the CTRL or SHIFT key.
  2. Optionally, you can check the Distribute Multi-Site Open Hours and Skills check box to assign open hours. See the Tip below.
  3. Click Apply WM 851 agent activities assign.png .
    Under each selected site, WFM generates a new activity that can be renamed and associates that activity with the selected source multi-site activity. Open hours for the activity are 24/7 by default.
Tip
If you checked Distribute Multi-Site Open Hours and Skills, then open hours and skills for the generated activity (or activities) will be the same as they are for the selected source multi-site activity.

Each site’s time zone is used to define the open hours—and it might be a different time zone from the one used by the business unit under which the source multi-site activity is located.

An activity generated in this way will always have the same activity type as the multi-site activity that was its source.

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This page was last modified on October 30, 2017, at 12:18.