NOW: Properties Page
- Select the appropriate settings on this page, remembering that some selections may deselect others.
- Click Next.
The settings on this page are:
|Name field||You can edit the selected Overlay's name in this field.|
| This Overlay shall:
|Spread Over: field|| Displays the length of time that the selected Overlay will occupy.|
Edit this field and select one of the two radio buttons Days or Hours to choose the units. The value must be greater than 0 (zero) and the default is 1.
| This Overlay is Applicable To:
|Select one of the two radio buttons IV or AHT to choose whether the overlay applies to Interaction Volume (IV) or Average Handling Time (AHT).|
This page was last modified on October 12, 2018, at 13:53.