NOW: Properties Page
The New Overlay Wizard (NOW) opens and displays these pages, in order: Properties (this page), Usage, Impact, and Impacted Activities. Be sure to watch the video.
- Select the appropriate settings on this page, remembering that some selections may deselect others.
- Click Next.
The settings on this page are:
Setting | Description |
---|---|
Name field | You can edit the selected Overlay's name in this field. |
This Overlay shall: radio buttons |
|
Spread Over: field | Displays the length of time that the selected Overlay will occupy. Edit this field and select one of the two radio buttons Days or Hours to choose the units. The value must be greater than 0 (zero) and the default is 1. |
This Overlay is Applicable To: radio buttons |
Select one of the two radio buttons IV or AHT to choose whether the overlay applies to Interaction Volume (IV) or Average Handling Time (AHT). |
This page was last edited on May 5, 2021, at 21:38.
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