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Contract Agents

You use the Agents pane in the Contracts view when you create a new contract or when you edit an existing contract.

To view the Agents pane for an existing contract:

  1. Select Policies > Contracts.
  2. In the Objects pane, select a site
  3. In the Contracts pane, select an existing contract.
    The Constraints pane displays by default.
  4. In the right-side pane, select the Agents.
    The Agents pane displays containing a list of agents that are associated with this contract on the selected date.

To change the date field in the Agents or Available Agents pane, click inside the field and a calendar is displayed.  Select the date, as required. If you make changes that do not pass validation, the Review Validation Messages pane is displayed, which contains a list of error and warning messages. For more information about these messages, see Review Validation Messages.

Use the Contracts > Agents pane to specify an effective start date for the selected contract and assign agents to the contract.  You can also assign effective dates for contracts in the Configuration > Agents > Contracts and Rotating Patterns pane.

Contract Effective Dates

Contracts that are assigned to an agent have a start date that specifies when the assigned contract becomes effective. Agents can have multiple contracts with different start dates assigned to them, but all assigned contracts must have different start dates. In this way, an agent can have only one effective contract on any given day.

You can specify an effective start date for an assigned contract that has daily granularity, but you cannot specify an effective start time.

Contract assignments might not always have an effective start date. If an effective start date is not specified, the contract is considered to be assigned to the agent from the beginning of time. The agent will have only one contract assigned from the beginning of time. All other assignments to that agent, must have specific effective start dates that are unique for each contract assigned.

If the agent does not have a contract assigned with no start date, it is assumed that the agent had no contract between the beginning of time and the earliest contract assignment.

There is no explicit end date for contract assignments. The agent has only one effective contract at the time, because an assigned contract ceases to be effective on the start date of another. The assigned contract with the latest effective start date is assumed to be effective until the end of time. This approach simplifies contract assignment and guarantees that contracts that are assigned to agents have no gaps in the effective intervals.

You can specify an effective start date for an assigned contract in Contracts on the Agent assignment tab, see the procedure below.

Associating an Agent With a Contract

  1. In the Contracts pane, select a contract from the list of existing contracts.
  2. Click Show Available Agents WM 851 agent activities plus.png .
  3. In the Effective Date field, enter the effective start date for this contact assignment.
  4. Select one or more agents from the Agents to be Associate with <contract name> section.
    Enter search criteria into the Search field and use the radio buttons to filter on First or Last Name, if the list of agents is long.
  5. To associate the agent(s) with this contract, click Apply WM 851 agent activities assign.png .
  6. Close the Available Agents pane, and on the Agents pane, click Save Changes WM 851 icon-save.png .

Agents—The agents that can be associated with this contract. All agents from the current site are listed.

Effective Date—The effective start date that is specified for this contract assignment.

This page was last edited on October 30, 2017, at 20:18.


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