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Section: ConfigService
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not users can access Multi-Site Activites (MSA).

When this option is set to true, users must have access to all Activities under MSA to view any multi-site activity. When set to false users must have access to at least one Activity under MSA to view multi-site activities (current functionality).


Schedule Scenarios

Use the Scenarios view in the Schedule module to create new scenarios or edit an existing schedule scenario. When you open a scenario, that scenario's name becomes a menu on the toolbar (and a selection in the Schedule menu). You can then select the following views from the <scenario_name> menu:

Coverage Compares staffing coverage to forecasted (calculated and required) staffing data, and highlights overstaffed or understaffed timesteps.
Weekly Displays a weekly summary table of total paid hours, working start/end times, or shift names for a site's agents and/or profiles.
Intra-Day Displays schedule details for a 24- or 36-hour period, enabling you to modify schedules for individual or multiple agents.
You do not need the Approve Changes security permission (as required by the Master Schedule) to commit your changes (which are only visible to you). You can roll back or remove your own pending changes.

You can view your pending changes in the Weekly, Intra-Day, and Agent-Extended views.

Agent-Extended Displays schedules for one week or the schedule planning period for a single agent.
Profiles/Bidding Enables you to assign real agents to profile schedule slots.
Summary Displays service-level and related statistics for the scenario.
State Group Totals Presents Schedule State Group Totals for the configured Schedule State Groups.

To open a scenario's views, select it from the submenu. Click Close WM 851 icon-close.png to close it.

Some restrictions apply when viewing and deleting Schedule scenarios:
  • Users must have access to at least one Site in the Schedule scenario to see it.
  • Users must have access to all Sites in the Schedule scenario to delete the scenario.

For more information about other restrictions, see the [ConfigService] MSARestrictAccess configuration option description in the Workforce Management Options Reference. The settings in this option determine the level of access to multi-site activities in Schedule scenarios.

This page was last modified on July 4, 2018, at 10:21.


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