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Configuration

Description

WebChat and WebChatService share the configuration namespace '_genesys.widgets.webchat'. WebChat has UI options while WebChatService has connection options.

Example

window._genesys.widgets.webchat = {

	apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA',
	dataURL: 'https://api.genesyscloud.com/gms-chat/2/chat',
	userData: {},
	emojis: true,
	uploadsEnabled: false,
	confirmFormCloseEnabled: true,
	actionsMenu: true,
	maxMessageLength: 140,

	autoInvite: {

		enabled: false,
		timeToInviteSeconds: 10,
		inviteTimeoutSeconds: 30
	},

	chatButton: {

		enabled: true,
		template: <div class='cx-icon' data-icon='chat'></div>,
		effect: 'fade',
		openDelay: 1000,
		effectDuration: 300,
		hideDuringInvite: true
	}
};

Options

Name Type Description Default Required
emojis boolean Enable/disable Emoji menu inside chat message input. true n/a
form object A JSON object containing a custom registration form definition. The JSON definition placed here becomes the default registration form layout for WebChat. See Customizable Chat Registration Form. A basic registration form is defined internally by default n/a
uploadsEnabled boolean Show/Hide the Send File button. The button will be shown if the value is set to true. false n/a
confirmFormCloseEnabled boolean Enable or disable displaying a confirmation message before closing WebChat if information has been entered into the registration form. true n/a
timeFormat number/string This sets the time format for the timestamps in this widget. It can be 12 or 24. 12 false
actionsMenu boolean Enable/disable actions menu next to chat message input. true n/a
maxMessageLength number Set a character limit that the user can input into the message area during a chat. When max is reached, user cannot type any more. 500 n/a
charCountEnabled boolean Show/Hide the number of characters remaining in the input message area while the user is typing. false n/a
autoInvite.enabled boolean Enable/disable auto-invite feature. Automatically invites user to chat after user idles on page for preset time.


Note: In case of running Widgets in lazy load mode, this option requires WebChat plugin to be pre-loaded.
false n/a
autoInvite.timeToInviteSeconds number Number of seconds of idle time before inviting customer to chat. 5 n/a
autoInvite.inviteTimeoutSeconds number Number of seconds to wait, after showing invite, before closing chat invite. 30 n/a
chatButton.enabled boolean Enable/disable chat button on screen.


Note: In case of running Widgets in lazy load mode, this option requires WebChat plugin to be pre-loaded.
false n/a
chatButton.template string Custom HTML string template for chat button.
<div class='cx-widget cx-webchat-chat-button' data-message='ChatButton' data-gcb-service-node='true'><div class='cx-icon' data-icon='chat'></div><span class='i18n' data-message='ChatButton'></span></div>
n/a
chatButton.effect string Type of animation effect when revealing chat button. 'slide' or 'fade'. fade n/a
chatButton.openDelay number Number of milliseconds before displaying chat button on screen. 1000 n/a
chatButton.effectDuration number Length of animation effect in milliseconds. 300 n/a
chatButton.hideDuringInvite boolean When auto-invite feature is activated, hide the chat button. When invite is dismissed, reveal the chat button again. true n/a

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This page was last modified on August 28, 2018, at 08:56.