Jump to: navigation, search

Configure iWD

The Settings tab of iWD Manager lets administrators do the following:

  • View, edit and create the Categories displayed in the collapsible Categories panel. Categories correspond to business units, lines of business, departments or business processes whose workitems iWD will control.
  • View, edit and create different Prioritization schemas that will be assigned to Categories for handling the Prioritization and escalation of the workitems in those Categories.
  • View, edit and create Endpoints that can be associated with different Designer applications and assigned to the Categories.
Ask your Genesys team to configure other iWD settings on the Options toolbar, including notifications back to the source system.
This page was last edited on September 9, 2019, at 16:29.


Comment on this article:

blog comments powered by Disqus