Callback VQ Watermark Block
This block enables you to check the number of active callbacks that are currently queued for a specific virtual queue (VQ). The result is returned as a "watermark" value that represents the number of executed callbacks.
This can be useful for certain business scenarios, such as when you want to stop offering immediate callbacks if there are a certain number of active calls already in the queue.
Specify the Callback VQ to check for callbacks that are waiting in the queue or in a state of execution (such as being dialed or routed to an agent).
Specify the variables that will store the results of the query.
The following outputs are possible:
- outcome (string)
- WATERMARK_OK (if query OK)
- undefined (failure)
- watermark (the number of executed callbacks)