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Gplus Adapter for Salesforce Lightning (v9)
Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
Gplus Adapter features
The integrated Agent Desktop solution provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, and the following Genesys channels:
- Outbound Preview
How do I setup Gplus Adapter in Salesforce Lightning?
You can setup Gplus Adapter by following the procedures described in Configuring Gplus Adapter.
How do I access Gplus Adapter?
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.
See Getting started for more details.