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Gplus Adapter for Salesforce Lightning (v9)

Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.

Gplus Adapter features

The integrated Agent Desktop solution provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, and the following Genesys channels:

  • Voice
  • Chat
  • Email
  • Outbound Preview

How do I setup Gplus Adapter in Salesforce Lightning?

You can setup Gplus Adapter by following the procedures described in Configuring Gplus Adapter.

How do I access Gplus Adapter?

You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.

See Getting started for more details.

This page was last edited on September 26, 2019, at 18:54.


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