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Create and Manage Multiple Versions

To create multiple versions of your Standard Response:

Click History under your Standard Response in the Category Tree to open the History configuration page.

ESMgr History.png
  • When you save a new version, it retains everything except for attachments.
  • After you save multiple versions, use the Remove and Restore buttons to manage them.
  • To choose the version that appears on the Standard Response pane, select the check box for the version you want and click Restore.
This page was last modified on August 10, 2017, at 06:39.


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