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Suppression Lists

Suppression lists are used to either partially or permanently exclude contacts from any future communications from your company.

Creating a new suppression list

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From the Suppression Lists tab, click New and fill in the appropriate fields for your new suppression list. Pay special attention to the List Channels and Expires fields. The List Channels field identifies which channels you wish to include in this suppression list by moving one or more channels from the Available field to the Chosen field. The expiry date can be anywhere from never to 90 days. All other fields are self-explanatory.

Editing suppression lists

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Perhaps you wish to either shorten or extend the duration of a suppression list, or maybe you've decided that you want to make this suppression list required in your active campaigns. Editing your suppression list is how you would do that. Simply click Edit from the Suppression List Detail screen and edit the fields to your preference.

Retrieving current suppression lists

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To see a list of all your suppression lists synchronized with Salesforce, from the Suppression Lists Home screen make sure the View is set to All and click Go!. If necessary, click on the refresh button EngageRefresh01.png to refresh the view.

Assigning disposition codes to a suppression list

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Disposition codes are used by agents to track call outcomes, and these outcomes are found in the Call Status field under Activity History. The disposition code options for your campaigns are set up by your Administrator.
You can assign certain disposition codes to trigger a suppression event in Engage. To identify a disposition code that will cause a customer to be added to a suppression list, click New Disposition Code from the Suppression List Detail view, then define the Disposition Code Name. The name of the disposition code needs to exactly match the existing disposition code as set up by your Administrator. You can add one or more disposition codes for association to any of your suppression lists.

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This page was last modified on August 10, 2017, at 05:39.