This brief Introduction to Genesys Outbound provides an overview of Outbound functionality and is intended to help administrators and supervisors become familiar with the concepts before accessing the full documentation.
Genesys Outbound enables clients to administer and manage their outbound campaigns through an easy-to-use, intuitive web-based user interface.
About this document
This document provides information about managing Outbound campaigns, from the perspective of an enterprise manager or an account manager.
Select the Enterprise Manager documentation as you use your Enterprise account to configure compliance rules and create campaign templates that can be used by the other accounts in your enterprise.
Select the Account Manager documentation to learn how to configure and manage your calling campaigns.