Recording options

• Agent Setup

• 

• Administrator

Recording options

Learn how to enable recording options in Agent Setup.

Related documentation:

• How Agent Setup works
• Get started with Agent Setup

In the Recording section, you can configure the following options:

• Call Recording sets the agent's desktop to record all voice interactions.
• Screen Recording sets the agent's desktop to record all screen interactions.
• Can Start Call Recording allows the agent to start an active recording.
• Can Pause Call Recording allows the agent to pause an active recording.
• Can Resume Call Recording allows the agent to resume an active recording.
• Can Stop Call Recording allows the agent to stop an active recording.