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Recording options

In the Recording section, you can configure the following options:


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  • Call Recording sets the agent's desktop to record all voice interactions.
  • Screen Recording sets the agent's desktop to record all screen interactions.
  • Can Start Call Recording allows the agent to start an active recording.
  • Can Pause Call Recording allows the agent to pause an active recording.
  • Can Resume Call Recording allows the agent to resume an active recording.
  • Can Stop Call Recording allows the agent to stop an active recording.

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This page was last modified on 25 January 2018, at 06:50.