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Statistics options

In the Statistics section of the Contact Center Settings page, you can configure the following options:

  • Default Statistics displayed specifies the statistics displayed in the Agent Desktop menu bar. The statistic specified by this option is the name of a section containing the statistic definition or the statistic object.
  • Refresh Time defines the frequency of notification (in seconds) for statistics.
  • Maximum quantity of Gadget Statistics displayed specifies the quantity of statistics displayed.
This page was last modified on October 10, 2018, at 10:06.


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