The History page shows a list of active and completed export jobs, including details such as the data source, job type, current status, start time, and the resulting file name. You can use the column headers to select, sort, or filter the files in the list.
For jobs with a status of In Progress, a progress bar indicates that the data export is currently active. If you hover your mouse over the bar, it will show you the estimated remaining time for the job to complete.
From this list, you can select a job and use the toolbar buttons to view additional details about the job, delete the job, clone that particular instance of the job, or locate the related file(s) on the Artifacts page.
The Artifacts page shows the exported data files that are available for download. You can see additional details about each file, such as the data type, when it was created, and how many days are remaining in the 30-day storage limit. You can use the column headers to select, sort, or filter the files in the list.
From this page, you can select a file(s) and then use the buttons to download or delete the selected file(s). You can select up to a maximum of 100 files, but note that each download opens in a separate browser window. Depending on your browser settings, you might need to disable any pop-up blockers.
Downloading split files
If a job was set up using the File Split Size option, you must download all of the files associated with that job before extracting the data.
You can tell if a file belongs to a split job by the filename — it will indicate that the file is part of a numbered set. For example, export-2b710a2c-0e7f-4918-983c-c02d108eaeb0.z12.smime indicates that this file is part 12 of a compressed data file.
When you have downloaded all of the split files for a job, you just need to initiate the extraction for one of the files. The extraction utility will automatically locate and extract the other pieces that belong to the data file.
Decrypting downloaded data files
Before you can decrypt an exported data file, you'll need to have a valid encryption certificate specified in your CDDS user preferences.
You can decrypt the downloaded data files using the private key that is associated with the valid certificate you provided. Refer to Decrypting the downloaded files in the Recording Cloud Backup Service documentation for more information about decrypting encrypted data files.
After the file is decrypted, you can extract the contents of the zip file. Typically, the extracted files and folders are arranged in a hierarchical structure. For example, the hierarchy of an interaction export from UCS might look like this:
Each folder contains one or more JSON files, which you can view by opening the file using a standard text editor or web browser. The files use JSON line text format, which means each line in the file corresponds to one interaction or contacts attribute, displayed as key:value pairs.
For example, an entry in a JSON file for a contact export from UCS might look like this:
In this entry, you can see the values for the customer's contact ID, tenant ID, and the date and time that the contact record for the customer was created.