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Scripts identify processing scenarios or treatments that can be applied to customer interactions. For example, an Alarm Reaction Script specifies how to react when an Alarm Condition is triggered. Capacity Rules scripts govern the number and kind of interactions each agent can process.

You can view script metadata (name, type, and whether the script is enabled) but you cannot view the actual script or modify its metadata. If you believe you need a script modified, you must contact Customer Care.

To view a list of your scripts, go to Configuration > Environment > Scripts.

This page was last modified on August 10, 2017, at 06:39.


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