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User Interface

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Supported browsers

Designer supports the latest versions of the following web browsers:

  • Mozilla Firefox
  • Google Chrome
  • Microsoft Edge
  • Apple Safari
  • Microsoft Internet Explorer (all versions) is not supported. Using non-supported browsers with Designer can produce unexpected results.
  • The minimum display resolution supported by Designer is 1920 x 1080.

User interface overview

Watch this video to see an overview of the Designer user interface:

The various elements within the interface are described below.

Navigation bar

Des uioverview navbar 02.png

Provides one-click access to Applications, Shared Modules, Media Resources, Digital Resources, Speech Grammars, and Business Controls objects.

Workspace toolbar

Des workspace toolbar.png

Provides buttons for common actions. Click your user name to log off. Click the settings icon to view or modify the global Caching settings for certain resources and to toggle certain Features. Click the Help icon to access the Designer Help.

Application toolbar

Des uioverview toolbar 02.png

Provides buttons for common actions. Click Settings to set global settings for your application. Click Save Flow to save and validate your application, or click Publish to save and validate your application and prepare it for use by routing engines. Click Build to create and manage the builds associated with the application.


Provides all available blocks that you can use in your application, sorted by functional grouping:

Des uioverview palette.png

Application flow

Provides the main area to build your application by adding blocks vertically. (See Build Logic for more information.)

Des uioverview appflow.png

Help pane

Displays help information for the selected block:

Des uioverview help.png

Block properties

Displays all properties exposed by a block and provides assistance to set them:

Des uioverview block.png

Search bar

Most Designer pages have a search bar located near the top-right corner:

Des search bar.png

You can use this search bar to find items on that particular page. As you start typing, the items on the page are filtered to only show those items that match the terms you've entered.

There are additional levels of search available when you are working directly within an application flow. See Searching the application flow.

If you are searching on the Applications page, you can search for a specific phone number that is assigned to an application. The applications list is then filtered to only show the application(s) with that number assigned.

Quick filters

This toolbar enables you to filter a list of resource items by selecting one or more filters that are associated with tags. The list then refreshes to show only those items that match the selected filters.

In this example, the SMART and Debug filters are selected so that only data tables with those tags are shown:

Des ui quick filters 01.png

Note that the filters will display any item in the list that has the associated tag, even if there are other tags associated with that item. If you navigate to a new resource page (such as going from Data Tables to Business Hours), any selected filters are automatically applied to the new page.

To add, modify, or delete quick filters, click the Settings icon to open the Manage Quick Filters window. To associate a filter with a specific tag, select it, and add the tag(s) under the Parameters section.

In the above example, the SMART filter was associated with the "M1App" tag, as follows:

Des ui quick filters manage.png

The Quick Filters toolbar appears on the following resource pages: Special Days, Business Hours, Data Tables, Applications, Shared Modules, Emergency Flags, Media Resources, and Digital Resources. The same filters appear on each page, and any filters that you create are visible to other Designer users.

Tags are a useful tool for keeping resources organized. For consistency, Genesys recommends that you define and use a similar set of tags across your various resource types.
This page was last edited on June 21, 2020, at 23:24.


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