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Administrator Tasks

This section contains information associated with Workforce Management administration.

Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.

Daily operations

There are many tasks that, as a Workforce Administrator, you will need to perform on a daily basis. These topics provide information about setting up and performing these daily operations in your environment.

Reporting and Metrics

Find information about WFM reports, and metrics.


Find information about how to use WFM Primers to optimize the efficiency of your contact center.

This page was last modified on April 26, 2019, at 10:16.


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