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WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links:

Important
Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.


Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
This page was last modified on April 26, 2019, at 11:00.

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