Top tasks for PureEngage Cloud
Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need.
Can't find it? Ask us.
New to Genesys? Need a refresh? Learn the basics about using your all-in-one Genesys contact center platform.
People & Permissions
Manage the people in your organization.
- Set up a new agent
- Set up your teams and permissions
- Create and manage skills
- Manage users (Persons)
Business & Operations
Manage resources and settings for your business and operations.