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My Channels options

Learn about the My Channels options (for agents) available in Agent Setup.

In the My Channels section, you can enable the following options:

ASMyChannels.png


  • My Channels allows an agent to access the My Channels tab.
  • My Channels Pending State allows an agent to have a pending state in My Channels.
Retrieved from "https://all.docs.genesys.com/PEC-AS/Current/ManageCC/My_Channels_options (2025-04-13 21:42:00)"
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