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Salesforce

Genesys PureEngage Cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively server customers in Salesforce.

Gplus Adapter for Salesforce

Available in Salesforce Classic and Salesforce Console, the adapter provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.

Browser Support

The adapter supports the following web browsers:

  • Microsoft Internet Explorer 10 and 11
  • Google Chrome 38+
  • Firefox 34+


To install and configure Gplus Adapter for Salesforce in your Salesforce environment, complete the procedure explained here.

Agent Desktop in Salesforce Console

Available in Salesforce Console, it provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Agent Desktop user interface and the following features:

  • Voice
  • Chat
  • Email
  • Outbound Preview
  • Voice and Chat Supervision (monitoring, coaching, barge-in)

Browser Support

Agent Desktop in Salesforce Console supports the following web browsers:

  • Microsoft Internet Explorer 11+
  • Google Chrome 38+
  • Firefox 34+


To deploy Agent Desktop in Salesforce Console, complete the procedure explained here.

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This page was last modified on 10 August 2017, at 06:39.