What is Enterprise IVR?
Enterprise IVR (EIVR) is an Inbound Voice offering wherein both the computer (GVP) and the application or call-flow are installed in the Genesys Cloud and managed by Genesys. The customer and Genesys work closely together to create and test a suitable IVR call-flow.
GVP PaaS is a different Inbound Voice offering wherein the application or call-flow is installed on the customer premises and the incoming telco connection is terminated at the computer (GVP) in the Genesys Cloud. Customers can manage the application or call-flow entirely by themselves (or, with Genesys assistance), and rely on Genesys to manage the complex infrastructure and high-availability associated with the telco connection.
With the EIVR solution, you might need to do these admin tasks:
EIVR is comprised of various features designed to run your contact center effectively: